Absolute Audio Video

This place is a gem that I never knew existed in Calgary. From the get-go, Ross was very helpful, knowledgeable and most of all willing to go the extra mile - even for a new customer. James is a treasure trove of knowledge. I'm a lifetime member now.

I had a great experience coming in to buy a pair of Grado SR80s. My friend loved them! I didn't catch the gentleman's name, but he was awesome!

Had a great experience with Ross and everyone at Absolute. Thank you!
Was able to give my budget and what I was looking for, Ross respectfully showed what was available and helped me understand everything about it. You can go to a big ticket retail store and try and get your audio equipment. But you will never get the service, expertise, and the quality you get at Absolute. If you are looking to revolutionize your sound and completely change your experience with your music or your home theatre, check them out!

Unparalleled service from Ross and James at Absolute Audio and Video! Being very "old school", I was thrilled to talk with Ross and bounce my thoughts and ideas off of him and when he would go to look something up for me, James gave me tips and advice on my new purchase which Ross facilitated.
After this amazing experience I will be back again and again as I try to get a little more "new school" in my hi-fi world!
Thanks again, gentlemen!

Edit: I have been back every Saturday for the last two months and James has set me up with a new cable package and the "absolute" perfect turntable to complement my system. I am unable to describe my pleasure with my system now. Thanks again, Absolute Audio Video!

Thanks Ross for a truly awesome shopping experience. I really appreciated the relaxing, no pressure and professional approach. I had plenty of time to evaluate the speakers and I am extremely happy with my purchase. I found my dream speaker! Andy

I don't often leave reviews but felt absolutely compelled to leave one for this gem of a company! Ross and James have provided a world class customer experience for me over the last year and I couldn't be happier with my system. After spending the greater part of a day listening and evaluating items I felt well educated and well advised and yet also felt zero pressure to buy. I had thoroughly researched ahead of time and was quite sure what I wanted to go with. I appreciated Ross's approach in setting up everything I wanted to try and in a room with measurements to mimic my listening rooms dimensions. While I was not steered away from what I initially wanted I was shown comparable options in the same price range and ended up with something that paired/matched better than what I initially had thought! These folks are a pleasure to deal with.

Ross and James know their stuff. Had an upgrade and home system tweaks that were needed, the Monitor Audio speakers sound better than I figure any ceiling speaker has a right to sound. Installer Jonathan is a very good guy. Knows his stuff and is very respectful, just a decent fellow all around, a pleasure to deal with him.

I reached out to Absolute Audio Video after I had called around to several other shops and was unable to acquire a certain AV Receiver that I was set on. I found I had waited a bit too late to make a purchase (as it was now discontinued) and no one had any stock left over from being completely sold out due to upcoming new models later this year. Luck would have it they had a single one left.

Incredibly friendly and helpful staff, and very accommodating (willing to put my name on it and hold it until the next day).

Thank you so much guys, you completely made my day this week, I couldn't be any more happy.

Excellent knowledge, excellent keeping within a budget, excellent support. Broad product availability. Best place in town in my opinion.
Nicholas

I went in last week to check out some new speakers, I met Ross and ended up spending the next 2 and a half hours there! He was extremely knowledgeable and helpful. He set up a pair of monitor audio Bronze 200's, then proceed to blow my mind! They sounded absolutely amazing. I went back a week later and brought my fiancee to hear what they sounded like. With in just a few minutes she was sold on them too.
Needless to say I walked out with the floor models and promptly set them up when I got home, replacing my current 5.1 Kef set up. What a difference! I can't wait to go back and order more to complete my set up once again.

If your looking for new speakers, I highly recommend absolute a/v and Ross!

Bought a used Clearaudio turntable from these guys for a great deal a year ago and wife did some ballet moves in the living room and knocked the tonearm off. Brought it back to them thinking the arm and cartridge was “done”. They got it up and running for me and guess what they said…. NO CHARGE!
You don’t hear much these day on services like the good old fashion ways, great products and service! A+ and Thank you!

I recently purchased a phono pre-amp. They were very knowledgeable and forthright. Also allowed a demo for a number days. They are a down to earth shop wanting to give you top value for your budget no matter the size.

James & the whole crew and Absolute Audio know their gear inside and out. I had popped in with an idea of which speakers I had wanted to purchase and their expertise helped me land on the correct pair for my room and budget.

They were also extremely helpful with helping me tighten up other components in my system and I couldn't be happier with my setup.

Highly recommended. I will not be shopping anywhere else for my future components.

Thanks again Absolute!

You know you're in good hands when your Hi Fi specialist kicks off your relationship with a Foghat joke. Today's experience with Ross was one i will never forget. Ross, James and the Absolute Audio team set me up today with a nice little budget Hi Fi and I'm nothing but pleased with the products and the entire experience.

I highly recommend to shop local with this established Calgary business for anything audio related.

Thanks Absolute Audio team!

They are great to work with. Ross and James know their stuff and will spend as much time as you need and answer all your Questions. I am very pleased with their service. It was an amazing experience, I strongly recommend that you visit the store and check it out. You won't be disappointed.

James was so helpful last week after an update on the QNAP back up system Absolute Audio had installed earlier this year and an IOS update on my iMac caused the two to stop talking. The Mac became stuck with the apple screen and the QNAP wasn't backing up. I had to completely erase the Mac and then back up from the QNAP (this was through an Apple chat solution). James spent a lot of time with me on the phone as well as looking up the issue online to figure out why they weren't working together. He came up with a solution and we were able to sort it out with him giving me direction over the phone. It was a stressful situation and he made it much easier to work through until a solution was found. Thank you James!

Overall great customer service. When I had a problem with the headphones I bought they were more than willing to take them in and test them in order to ensure they were working fine. Although they weren't able to find the problem and thus couldn't exchange them I was still more than pleased with the customer support. Beautiful store and displays to look around as well.

I first visited James at Absolute Audio/Video about a year and a half ago to listen to a planar magnetic headset. I had always listened to headsets but had never seen or heard this kind in Calgary before. Long story short, I was amazed at the sound it produced and have been buying quality equipment from James ever since. If you are looking for high end gear and excellent customer service then this is the place for you. If you are unhappy about something to do with your purchase there is someone more unhappy than you, and that would be James. James is happy when you are happy, and that’s the way customer service works at Absolute Audio/Video. I highly recommend you visit either James or Ross to experience world class stereo equipment, first rate knowledge, and excellent service and support. You will not be disappointed.

We have purchased audio equipment from Ross and James for as long as Absolute Audio has been in business. Their service and knowledge is first class. Each of Ross and James have made home visits to ensure that my systems have performed to their capabilities. I really appreciate that Ross and James are music people first and that they take the time to understand my needs and those of my family. Thank you very much!

Ross is always fun to have a visit with. Heard some nice speakers. And got a deal from him on a used power conditioner that was twenty years old. Thank you for the time and effort. Regards