Active Physio Works

Justin is amazing. Very knowledgeable, intelligent, professional and helpful. I had a motor vehicle accident and I had whiplash and a broken arm. I was on a lot of pain and in a few sessions my pain started to subside and after a couple of months from removing my cast my arm is almost a 100% like before and my pain is 90% gone!
In addition, my son had 2 herneated discs and was in constant pain for 6 years. Justin treated him for about a month, gave him some stretching exercise, and now my son"s pain is almost non-existant and he went back to working out; he no.longer needs to use painkillers to manage pain! Just amazing! Thank you Justin. In addition, all the physio assistants, front desk staff and the manager are extremely friendly and helpful

I got Natascha to treat my neck and back pain due to car accident. She is a good massage therapist, let you feel relax and comfortable.

After a huge fight and their demand of an ATIP they finally realized they are illegally withholding personal medical records. No ATIP necessary. We should have the records very soon as they legally had 30 days to produce them. If they are not received in time, I will be speaking to the media and my mla about this shady and shoddy care.
Do not trust them with your health. They lie

This place is actively refusing to allow my veteran husband access to his medical files.
They have done nothing to help him heal and are actively causing more stress in our lives. Not only is this happening but there is allegations of falsifying documents and fraud. Not a great company to deal with. I'd avoid at all costs. Unfortunate, to say the least, that our Veterans are not given better care.

I suffered a sudden severe case of sciatica that had me in excruciating pain for months

After seeing a couple medical doctors an X-ray, chiropractor to avail. I was seen by physiotherapist Bobby McGugan at the Servus Place Clinic in St. Albert.

Bobby assessed my injury and provided me with a treatment plan with targeted exercises and stretches to help rebuild the lost muscle, manage pain and tightness.

The trigger point dry needling Bobby performed at the end of my appointment provided me significant pain relief following the first treatment, and each subsequent treatments resolved the pain I was experiencing that pain killers and a nerve blocker could not.

I would highly recommend Bobby whether it’s a sports related injury, accident, a case of we’re all getting a little bit older lol (my case I was highly active, and getting maybe a little too old to play on the ground with the kids.

Bobby’s bed side manor with my care and how I observed him interacting with his other patients prior to my appointment showed me he provides very knowledgeable, friendly and compassionate care to his patients.

I will not hesitate to recommend his services to anyone I know.

Thank you again Bobby for your help ‍️

Since my last review physiotherapy sessions have gotten a lot better they spend more time with me and I am more positive and better than I was before. They're taking more care in my injury well being and helping me to get better. They've also been more patient and helping me in proper direction to take to make the pain better. I am very glad and happy that it's gotten better and I would like to continue on with my physio treatments.

Still waiting on the personal medical records from this place.

After a huge fight and their demand of an ATIP they finally realized they are illegally withholding personal medical records. No ATIP necessary. We should have the records very soon as they legally had 30 days to produce them. If they are not received in time, I will be speaking to the media and my mla about this shady and shoddy care.
Do not trust them with your health. They lie

This place is actively refusing to allow my veteran husband access to his medical files.
They have done nothing to help him heal and are actively causing more stress in our lives. Not only is this happening but there is allegations of falsifying documents and fraud. Not a great company to deal with. I'd avoid at all costs. Unfortunate, to say the least, that our Veterans are not given better care.

My wife and I have been using this facility every two weeks for almost three years. Excellent treatments and very professional staff! Especially Natascha!

Horrible experience I must say. I had a therapist literally spin the dial on an ifc machine hooked up to my neck and shoulders causing every muscle to lock up solid flaring issues horribly.

I've seen Taylor Lashyn for my shoulder pain and Natasha for massages for a year now and they are awesome! They have both helped me heal tremendously and I would highly recommend seeing them both if you go here.

I would highly recommend Active Works, St. Albert. As I registered for the six group sessions, I felt very insecure and uncertain. My left leg and hip was quite stiff. Also, I had never been to this facility for physio.
Late August, I had a complete left hip replacement. By mid October, I met Mika, my physiotherapist. I am so blessed I chose to attend her Thursday classes! Mika is very knowledgeable, experienced and motivating. Her best piece of advice: to work at my own pace!
Upon reflection, I want to share that at my first session, the class was full. I glanced around the room, mostly filled with seniors, and almost everyone was able to do as Mika instructed. I could not. I was struggling! I started to feel so disappointed and disheartened, but Mika quickly assured everyone not to be discouraged, and again, not to compare our level of ability with anyone else.
Now, I feel confident with Mika's training and expertise. (I also registered for three private sessions with her). I am working at my own pace. My leg and hip muscles are more relaxed. I am excited to make a full recovery, and know that Mika will support me. Only three more group sessions to go!

Taylor Lashyn is a great physiotherapist. He helped me with the recovery of my knee and ankle. He is friendly, professional, knowledgeable, communicative, etc. Highly recommend.

I have been seeing Physiotherapist Bobby McGugan for over a year at Active Physio Works. He has saved my back and neck. He is very gentle yet effective and can read his patient's bodies and what they need. I highly recommend his services.

I've been seeing Mika on and off for a few years now, and she has never failed to make me feel welcome and comfortable. She is the sweetest physiotherapist I've been with, and has been amazing with helping me get my neck back to normal. I appreciate all she does for me.

This place deserves 5 starts for sure!
I was in an accident and I have been doing treatment here with Mika and she is absolutely amazing! She is so patient and kind. I love coming here.

Taylor is very thorough, knowledgeable and professional. He helped me to resolve my shoulder/neck issues using his expertise with dry needling. Steph and Sydney both assisted the treatment with their excellent massage techniques. I also found the front desk staff to be very friendly and efficient.

Taylor Lashyn at Active Physio Works Servus Place is an excellent physiotherapist. Taylor is knowledgeable and skilled. His assessment of my injury and the treatment plan for recovery were very effective in getting me moving again. The front desk staff and the physio assistants are friendly and efficient. I highly recommend using Active Physio Works Servus Place for treatment.

I recently started going to Taylor and I have seen amazing results with my recovery. Taylor is very knowledgeable and has been super helpful! Everyone here is friendly. I would definitely recommend this location to others!

I have had Mika as my physio therapist for the past few years and always excellent service, personality, provides online exercise program. Larry Dunn has had excellent care, treatment and online exercises from Mika.

My husband was in an accident a few months back and is suffering from a really bad whiplash. Bobby is the therapist treating my husband and he has been really kind and caring. He is also very knowledgeable in his field and is always ensuring that my husband receives the best treatment possible. The reason for the 3 stars is that I am not too impressed with the front staff. Not only is it a challenge to reach this clinic through the phone, but the young lady, I believe her name is Natasha, really needs to get training for better people skills. I called to cancel an appointment that they booked by mistake, and the attitude that she had over the phone was really shocking. You could almost hear her rolling her eyes over the phone. The last time I was there to pick my husband up from his appointment, she and another blonde receptionist were at the front desk and were saying some really unkind things about another staff member that works there and that left a bad taste in my mouth. She seems like such a bully and it’s a shame that good therapists are represented by such immature and nasty people.

I am currently seeing Kendra Wilson - she is amazing.
She doesn’t just do an assessment and then blindly follow a cookie cutter treatment plan … this may very well work with some injuries, but not all. Kendra keeps trying new things, continually reassessing to ensure she gets the best outcome possible. She truly cares about her patients, evidenced by relationships she creates and the time and energy she puts into her treatments, patient eduction, and home exercise plans. I am very happy with Kendra and activephysioworks and would highly recommend them!

Bobby has been instrumental in my recovery from a torn rotator cuff. He and the rest of the staff are always cheerful and welcoming. Even during these difficult past months, I have always felt safe, as the clinic follows covid protocols carefully.

I have been going to the St. Albert Active Physio Clinics for years and I have seen several Physiotherapists during my time there. I have been very pleased with not only the health care that is provided, but also with the kindness of all of their staff. They are all professional, caring, and wonderful people to get to know.
Even though I now live out of town, I still come back to St. Albert for the treatment of my chronic pain. Candace Mazur has been my fabulous Physiotherapist over the past few years. She takes her time to really get to know her clients and she is always so flexible and understanding. Stephanie Stephen has been my Massage Therapist at the clinic. She also connects well with her clients and listens to your needs for treatment.
Thank you for your great care!)

Taylor is a fantastic physiotherapist and I can't recommend him enough. He is extremely professional, knowledgeable, and passionate about his job!

I had vertigo and been to university hospital first then my doctor. They gave me exercises to do. After 5 days my sister had me see James who is trained in vertigo treatment. All I can say is I walked in not able to drive and having a hard time standing straight. I asked him about how many treatments i would need and how long to get better [wasn't going so good yet]. This was Friday and he figured by tomorrow. Also he said should be good after this one treatment. Well he knows what he is doing and i walked out of there walking fairly straight. I went to work and thats when i noticed i could actually look around and look up with out falling down. I wish i went there first not last. If it happens again i know where i am headed. Thanks a lot James.

Kelsey Hupka Physio therapist is extremely professional. She is very knowledgeable and to has extensive training with experience.
I feel she has compassion for her patients and works towards a recovery goal.
I definitely would not want to change Physio therapists. I definitely would recommend her.

I HIGHLY recommend Michele Rowein at Active Works Servus Place. She is so very thorough, helpful, accommodating and always goes the extra mile. I would also like to mention Brandi and Cassie who assist Michele and are very helpful as well. At the front desk Natasha is has such a welcoming manner. They all make the Physio experience so positive.

My wife and I have been attended by Michele since 2012. From shoulder surgery rehab for my wife, knee replacement rehab for me being the most serious issues. She was also the one who diagnosed my supposed pulled groin for what was actually a degenerative hip caused by arthritis. She listens to your concerns and works through an exercise program to strengthen your injury. Her honest and genuine concern keeps me coming back.

I went to Michele for rotator cuff pain. She is so thorough and knowledgeable and always spent the time required to relieve the pain. I can actually sleep on that shoulder now! I highly recommend her!

I came to Active Physio Works after a negative experience at another physio practice location here in St. Albert. Three of my friends had each referred Michele to me as the physiotherapist to see. On my very first session with her, Michele assessed me and within a relatively short period of time, found the core root of my problem. She immediately placed me on an daily exercise program which is slowly improving my mobility and reducing my discomfort level. Thank You Michele for everything you are doing for me to help me get back to a relatively painfree, normal life.

If you need help with any injury especially an ankle injury i highly suggest Kelsey! She is super patient, professional and helpful! She creates a very nice environment to get stronger with your injury.i’ve been seeing her for the past few months and i love it!

I consider Sydney (Registered Massage Therapist) at Servus Active Physio Works to be a true gift to my health! My back pain is now under control most days and I rarely take OTC meds for it anymore! I have been seeing her for quite a while and appreciate her knowledge, quality of work, and professionalism. I would highly recommend her to anyone looking for a RMT.

Awesome place with friendly and helpful staff. I have made a lot of progress on my knee injury thanks to Kelsey.

I just recently went to Kelsey & she was nothing short of amazing! She really took the time to understand what I needed from my consultation. I would highly recommend Kelsey if you are wanting someone knowledgeable in the field as well as having a caring physician!

If you are in need of a physio, I cannot say enough good things about Taylor at Servus! He is a pleasant, professional, helpful, and incredibly knowledgeable individual. It is obvious that he cares and is dedicated to getting you the best outcome. I have been to many physios over a 10 yr.period and none of them could alleviate my lower back pain. I got used to the fact that I would just have to live with a mild, but constant pain (that at times became quite severe). Taylor saw this as unacceptable and as a challenge. He even stated that he was determined to decrease my pain, but hopefully eliminate it completely, and he did! He offered me new treatment modalities that had never been offered to me before. On top of that, he has also addressed other areas of concern with the same successful results. I would highly recommend Taylor for any of your physio needs!

Many thanks to Michele at the Servus location of Active Physio Works. Recently she assessed and designed a progressive rehabilitation plan to strengthen my shoulder. Within a couple of weeks I could see positive results which made a complete recovery possible. Over a number of weeks the intensity increased and I am happy to say playing sports again pain free.

If you are looking for a Physiotherapist Taylor L.is great. He is very thorough, knowledgeable and truly cares about getting you feeling better. I have been hurt for well over a year and he was the only Physiotherapist to actually help me and figure out what was wrong with my knee. I’m beyond happy with how my knee feels after suffering for so long, I highly recommend him to anyone that wants positive results after an injury.

Senior with shoulder problems. Been going to Michele R.for a several weeks and movement and task ability 100% (or more) improved. Yes it hurts but with me keeping up on my home exercises and Michele's experience I am much, much better. Can reach top shelves! Cheerful, friendly, and professional " tough " love. Started there because of spouse's previous treatment. Recommendations work!

Active Physio Works always provides a great experience. Expert care and attention is provided by My physiotherapist Michele R. She is so knowledgeable and skilled! She keeps my aches and pains away!

This is the best, 8 or 9 months, the staff is always friendly they call me buy name, that means a lot. I have had the best treatment by Bobby, and some of his, I guess inturns, I really like coming here.

For several years I have been attending Active Physio Works for back, neck, and hip arthritis issues. Physiotherapist Michele Rowein has provided excellent treatment to ensure that I have regained the best physical mobility possible.
I highly recommend Michele and Active Physio Works for their care and professionalism in Physiotherapy.

I started seeing Taylor a few months ago for chronic shoulder pain - torn labrum. My expectations when I first saw Taylor were pain management while I waited for surgery as that was something that was discussed with me by a specialist in Edmonton. Within months I was able to strengthen my shoulder without any setbacks, and when I received my MRI it showed that my labrum was healed due to the physiotherapy I received from Taylor. I am now using my shoulder/arm for the first time in years, and have noticed increased strength and stability and overall an improved quality of life.

Taylor is very easy-going, extremely knowledgeable and is always available if you have any questions or concerns. Taylor would be #1 on my list for physiotherapists in the Edmonton and St. Albert area.

Additionally, the facility has very good COVID guidelines that make you feel safe every time you visit!

My physio therapist Kelsey Hupka is the best one I’ve ever had, I actually followed her from the fort Saskatchewan clinic because she goes above and beyond. She is very professional, you can see she cares. Would 100% recommend Kelsey for any type of injury.

Front desk staff at this location could be more polite and professional, but that has nothing to do with how good the physiotherapists are.

James is one of the best physios around. I have been seeing James for years and because of him I have been able to put off knee surgery and hip surgery, by doing the exercises he suggested. He is so kind, so friendly, and so professional. I cannot say one bad thing about him. You want someone who is amazing and will get you back to feeling great again, go see James.

I have a head injury i acquired on Feb 7 of 2020.

I was able to find Active Physio online and they are on spot for mtbi (mild traumatic brain injury) as well as concussion treatment.

I have been in therapy at this facility for 4 months and unimaginable progress was made in my condition.
I still have a long way to go. However, since my therapist was able to diagnose my condition, and as a result, I am now on the path to complete recovery.

I had lost hope. In the sincerest of meaning!

I, after having been diagnosed do now have that hope back.

This is not a fluff piece. Hope wasnt just handed back to me. I had to work very hard and will have to continue to work very hard to recover.but its doable. Its going to happen.

And my condition would still be without a diagnosis without the help of these people and this facility.
Thats a fact!

If your serious about healing, i highly recommend if you are in any pain whatsoever. You need to see a therapist. This was my first experience with a therapist. I was skeptical at first.

I am now preaching the rewards of therapy.

Get help, heal, and live life again.

What a gift.
Thank you to you all.

And to you Bobby for being a stellar talent and having such incomprehensible skills and abilities. That i believed saved my life. Thank you!

And for helping me regain my life!

Kindest
Walter Machel

I have been seeing Taylor for the past six months following my ACL surgery. Taylor is very professional and knowledgeable. His calm demeanour made me feel comfortable and he always took the time to answer my questions or address any concerns. I am so greatful I had the opportunity to see him throughout my rehab.

Honest, I used to think physio was a waste of time! That was because I was going to the wrong physio! Kendra not only is so skilled on how and which issue you have she works hard on correcting and strengthening you so that you can continue a life with out getting treatment! Love her!

I am one of the trainers for a Bantam hockey team and we brought them into the clinic to do baseline concussion testing at the beginning of the season. James and Bobby took time out of their days to accommodate our schedule and did comprehensive testing on our team. They were very patient with the boys and explained each of the tests to us. We were able to assist in running some assessments through the technology that they have. I highly recommend sending your athletes here to have baseline testing and follow up appointments for possible concussions.the staff are highly knowledgeable and will provide the best care for your athlete!

I first came in to see Bobby with a serious ankle injury and not being able to walk or play sports. With multiple treatments and a little bit of acupuncture he was able to repair the muscles in my ankle so that I was able to walk and continue playing sports again! I highly recommend Bobby and the team at Active Physio Works in Servus Place.

I have visited Bobby on multiple occasions to treat my hurt knee. Bobby used needling to successfully treat my knee. I would highly Recommend Active Physio Work, and Bobby.

Just wanted to give a shout-out to Brandy for being so professional, friendly & knowledgeable. What a fantastic Therapy Assistant!

Love Sydney here for massage. If you want to feel like a bowl of jelly go see her! She can be as gentle as you want for as hard as you want. Just knows all the right spots!

James is my go to physiotherapist. He is super knowledgeable and caring for all of his patients. I will only let him touch my neck.

I went to see Taylor for my carpal tunnel syndrome and tennis elbow. He was really good about tailoring each appointment around how my body felt that day. He showed me various exercises and stretches that have made me confident enough to manage my condition on my own going forward.

Have worked with Kendra off and on for over three years. She is thourough and explains everything in detail making very clear what is required to help heal and get back to normal. A real professional and a therapist who will push just enough.

I am a student here currently, all the staff are very welcoming and kind. They are great physios and the other PTA's are also very amazing!

Always a clean, welcoming environment every time I go. They’re always able to diagnose my personal injuries, and have the equipment and techniques to aid in recovery. Highly recommend this facility!

I've had issues with my shoulder for quite some time; that is until I came here. My Physiotherapist, Taylor, did a fantastic job at communicating my issues, and providing a solution to fix them. He showed me the proper form for my exercises, and I even felt comfortable enough with him to try dry needling. Overall, I am extremely happy with my experience at Active Physio Works, and with my Physiotherapist. If I ever have any issues in the future, I will definitely come back here. I highly recommend this location.

Don't appreciate that my 76 years old mother was called a "bro" by the receptionist. Unprofessional. The therapist was great however and really helped my mother with her hip pain.

I saw James for a few months after my ACL reconstruction and it was a great experience for a long, tough recovery period. I appreciated the rehab was not a cookie cutter program and James was attentive to my needs and athletic habits. Great job!

Kendra has assisted me with emerging issues from past athletic activity and with new injuries, for many years. Always pleasantly and always very effectively. As well, Kendra saw my wife through knee replacement rehab in the same fashion. Kendra has improved our lives.

I've been going here for about 4 months for various injuries. It has been a great experience. When I first started having troubles with my leg I was worried I would never get back to running, but I am now. The staff is excellent. I would highly recommend going here and I would highly recommend Christine.

My 6 treatments at this clinic were nothing short of professional. The physiotherapist was James Dean. He is very friendly, has time to listen and is very interested in you getting better. I appreciated all his suggestions and I would recommend him and the clinic to everyone who needs this type of help. Thank you James for your loving care of your patients.

The staff were great and very knowledgeable about my injury and had me back up and moving in no time!

Sidney is the best! I have been seeing her for over 5 years now. I can not say enough about her. She is caring and dedicated to getting you back to your full potential. No matter what issues I come in with, she knows how to help. I never feel like I am rushed and everyone at the clinic are always happy and full of information.

The staff are always friendly, formal and detailed. I really like that they teach you how to do the home exercises.

I talked to Kendra Wilson for a couple of minutes explaining my problem. She listened intently until I finally said something meaningful. Her fingers went directly to the problem spot. I felt immediate relief. She gave me excercises to do at home which continue to improve my situation. Her guidance has given me complete confidence that I will continue to improve providing I follow her instructions. I am extremely pleased with the outcome and the no nonsense professionalism with which Kendra attacks the physical problems presented to her.

I keep breaking myself. Bobby and the rest of the staff keep fixing me!

I definitely recommend Active Physio Works at Servus Place!

I love Active Physio Works! Candace is my Physiotherapist and has been amazing at needling my numerous trigger points. She finds all the "good" spots and has been able to give me much needed pain relief in my neck and shoulders and eliminated my need to take Extra Strength Advil almost daily for the stress headaches that plagued me. I know needling isn't for everyone but for those who find it works for them, Candace is the Physiotherapist for you! She is very thorough and spends time with you AND you never feel like she is rushing to get to the next patient. Highly recommend!

The staff at Servus Place Active Physioworks is great. My daughter is a competitive figure skater and we began coming for a sprained ankle after being referred by another sport parent. We have now been going for years, and not just for my daughter. Bobby has seen her through some major knee issues as well as all the things that go on with a competitive athlete to help keep her in tip top shape. He treats her with respect of an athlete as he treats everyone, regardless of her youth. I too have seen Bobby (& Amanda) for a variety of injuries and aging issues and been very happy with the treatment and the results. My husband has been dealing with Osteoarthritis in his feet and our doctor just wanted to give him pills. I booked him in with Bobby and not only did he treat the pain and inflammation but my husband still does the exercises Bobby gave him to help manage his condition. We will continue to be long time clients of Active Physio Works!

I have been seeing Taylor for a little over 8 months now and have all good stuff to say. He always makes sure your good and comfortable, very professional. Most physio is a long show road to recovery but he's always there for you. I would highly recommend Taylor and the team at Active Physio Servus Place to anyone and everyone. Thanks again Taylor for everything you've done

I was referred here and see Sydney (massage), Taylor (PT), and Kendra (PT). The three of them are all amazing and I can’t say enough about them. They are the most caring and dedicated therapists. The attention to detail and the constant drive to get you better and solve whatever is ailing you is the most impressive. No matter what the issue is, they have all worked amazingly hard and do what it takes by taking the time to assess what is wrong, provide you with the knowledge of the injury, and coming up with an appropriate treatment plan. I never feel like I’m rushed in and out of the clinic and all my questions and concerns are answered. Thank you all for your hard work and dedication!