I previously gave Africhange a good rating but I have taken it down today due to their dishonesty and poor customer service. A transactions I made thru their platform was unsuccessful Funds have been sent back to them since April 25 and i provided all the relevant information they requested to return the fund to my account, was initially promised 24 hrs, then 48 hrs to address it now no timeline is given. It’s now 2 weeks past and no updates.
You guys are scam I transfer money to Nigeria wallet that was created for me through your africhange app, over 2 weeks now my wallet wasn't funded, after all the complain every day, the only answer I got was we re actively working on it, over 2 weeks, they refuse to reverse my money neither fund my africhange wallet, almost 1.9 million naira. I need you guys to refund my money before I got you guys reported, no phone number to reach out to customer service representative.only email, guys beware of africhange they are scam
I am a student based in Canada and I was sent 300k on Saturday 29th of April for my groceries by my parents since I have not started working here. Tomorrow will make it 1 week since that money was sent and yet my wallet have not been funded nor the money reversed back. When I contacted Africhange support I was told that their wema bank had issues later on they sent a message that it have been resolved yet till now my wallet have not been funded nor the money reversed and for past 3 days now they refused to reply my mails …. Please what is going on, are you guys scam or something? I need my money urgently for my groceries …. I don’t have anyone nor family member here in Canada to borrow money from
Please please don’t use this APP they are very unresponsive and your money will hang for days or weeks without any response all the 4 and 5 star reviews are FAKE.
Support is very slow or non-existent! Very poor service! Please stay away from them! My money has been hanging and no one has reached out to me. The phone numbers in the app don’t work…how does someone reach out to them? Very sad.
Fast and efficient transactions. With Africhange it's always a breeze when i need to convert currency. Thank you and i hope the service level remains same!
I have no reasons to doubt how efficient and reliable your services are since I was introduced to the platform. You guys have been life saver for many family members that needed this financial support on a timely basis when other financial institutions in Nigeria have failed me.
Africhange has been a reliable and secure platform. Transfers are prompt and 100% completed always. The rates are also competitive and easily dictated by the market. A very responsive and empathetic organization. I recommend them.
I found it challenging to use the app the first time! I had to go through FAQ’s severally. The exciting news is that, when I eventually got a hang of the app. The transaction was completed within a minute! Super fast!
I deposited $550C into my account since early morning today, Canada time and up till now the money hasn’t been transferred to my beneficiary Joseph Adetola Adesina and no word is received
The speed at which the transaction is processed is commendable. Keep it up! My only issue, for now, is that the receiver (beneficiary) does not get to know who the sender is except through emails. It is not everyone that has an email. I think you should include the sender's info in the deposit info to the receiver in all channels of notification.
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