AMA - Alberta Motor Association

It took a while to get through there were training a new person they only had three people servicing the clients there the lineup was fairly long for the end of the month they should have had more people attending their clients

"I can't help but find it completely absurd that they expect you to stand in a queue at the registry counter, with 6 to 7 people in front of you, all engaged in these long transactions. All I want is to purchase a gift card – a straightforward transaction that should take maybe two minutes. But instead, I'm stuck waiting for 15 to 20 minutes just to get some assistance. Honestly, I believe there's a lot of room for improvement here! "

Would give a zero start if I could! One of my family members had the most horrible experience after doing a road test through them. The lady who was the instructor seems to just be scamming people for money and being very rude. When talking at all/ giving any correction she speaks to fast and is very ignorant! Pretty much from the beginning seems to set up everyone she takes out for the test for failure. Talked to a couple other people and have heard the same things about this person and also watched the person before my family member get called out very rudely in front of a room full of people for making mistakes. Will tell anyone I know needing to take a road test to not go here!

DO NOT TAKE YOUR ROAD TEST HERE!

Stood in line at the only Alberta government registry that is open on Saturday
After 1/2 hour the girl at the wicket was very snooty and told me it was membership service only - I will have to go to Edmonton
I won’t buy a membership for sure now and I will be complaining to the Alberta minister for unacceptable service

I went to St. Albert and they told me I needed an appointment. I called for an appointment and got shuffled to everywhere but St. Albert. They system is a joke. Hire some real reception people who can connect you with the right people when customers call. Very disappointed.

Used the registry services to file our corporate annual return. While very busy, staff was friendly, proficient and easy to deal with.

I have been to this in my location a few times now. The ladies are always a pleasure to deal with, super friendly, and helpful.

Very happy to have such nice people so close by. Professional and fast. The line up is cause we have no other spot and NOT the fault of the Registry!

The lady doing my road test was very nice, professional and instructive. Instructions and test layout were clear and she was quite friendly and engaging. After passing, we still reviewed in depth on things to improve and how to be a better driver. Overall, great experience.

The best prices for insurance I have seen. I travel for work and require travel insurance, I saved over $150 using AMA. Highly recommend! Always helped right away. The staff are pleasant and know what they are doing. You also get lots of member discounts at certain places you go as well on other forms of insurance.

Fees are getting more expensive, and service is not that fast. I know they do triage but a flat tire or a stock vehicle on the road shouldn’t wait 2-3 hrs.been a member for a while and no discounts or offers done.

Great place
You can get all you require
From
Vehicle registration
License renewals
Vacations
Maps
Insurance
Will kits
Movie passes
Other passes
Plus:
Vehicle tows and battery boosts
Can be used other Canadian provinces
Believe it is a national program

Whats not to like
Good value for your money
Suggest checking them out

I hope this review helps others, so you dont have to experience what I went through. First off alitte background, I had previously went to do my class 5 advance test and after some confusion with my registration I wasn't able to do my test. The instructor told me she'd give me the time to sort it out but not even 5 mins after she decided to cancel my test, not even reschedule like she said she would do. Now with 150$ wasted, I went to try my luck again the week after, the same instructor as last week unfortunately. She was very rude during the whole course of the test and very unclear with her directions. While I can admit i did do some mistakes, I feel like I was setup for failure from the start. She even went as far to rudely question how I was even able to obtain my class 5 gdl, which I passed with 0 mistakes. All in all, this lady should not be an instructor, and I advise going elsewhere or going with a different instructor.

Very helpful and prompt service. I'll have my license back by next week thanks to the helpful staff that helped me out. I'm super happy. I'll have all my ID birth certificate and everything else I need by mid next week.

Tried calling to ask one simple question but ended up calling 4 times in total and spending around 30 just going through the phone system to get to a point where I could talk to a real human. At one point the system hung up on me and at another point I made it to a real human to talk to and they told me I was in the wrong place and sent me back to the automated phone system. I then went through trying all the different options to see if it was the right one or if it would send me to a real human to speak to. I finally got to another human was in the wrong place again. But they were nice enough to answer my question rather than sending me back to the automated system. The phone system is absolutely terrible. There are some pretty bad ones out there, but this automated phone system was by far the worst I have used.

As I entered the AMA location an agent promptly welcomed me and directed me to the correct location for a renewal transaction. I noticed multiple safety measures were in use, such as: wearing face masks, plexiglass barriers, social distancing markers on the floor, hand sanitizers and other surfaces constantly being sanitized.

My overall wait time was minimal and the service provided was fantastic. Thank you St. Albert AMA.

Went in for a license renewal a bit of a line up but it went pretty quick, I was welcomed and directed when I walked in lady was very polite and warned me that it could take a while. The lady that did my renewal was quick and efficient took all of 5 minutes.

Great experience yesterday with my daughter's learner's exam, Riley was very helpful and friendly, thanks!

Met the receptionist as soon as I walked in. She took all my information and told me to have a seat. A few minutes later another lady called my name. We completed everything in less than 5 minutes. Great service.

Been dealing with this branch since I was 16 and have nothing but good things to say. Got into a zero fault accident and they were not only able to prove it, but they had a damage appraiser out within 2 business days.

We appreciate doing business with AMA. Roberta G.was very helpful and answered all my questions. Great service. Linda Glabb

Despite being a customer that pays AMA nearly 4k annually for home and auto insurance, I was rudely informed they would not serve me since I wasn’t a member. I would have gladly renewed but the woman was so putrid and vile to us that I chose to leave. I will be finding a new insurance company.

The front desk staff had no clue about the services offered by AMA to begin with. She turns me away, directing me to go to another Registry and I showed her their OWN website declaring that they do offer the service I am looking for, then I hear a lame ' oh I didn't know, you can go line up if you want', waiting in the line up to be greeted by another staff saying ' oh there is a special agent for this service' shows me another staff member, then it took only 10 minutes. I tried to give my feedback about educating staff about their own services but nobody wanted to listen, so here goes my feedback!

Friendly people, fair examiners willing to spend time answering your quests. (Took my advanced drivers, passed my test.) Did not rush the test or act pushy. I should have come here first, big regret. Telling ya go here first! Ask question before the test, come with some because after you read school/playground zones no signs or on ramps you should. Good luck.

Tried over 5 different options on the phone to try to talk to a human but am unable to get through. Instead got useless information repeated over and over and over

Good experience, and friendly service. Got what I wanted. Sanitizing and taking the covid social distancing seriously.

I went here to renew my AMA membership and also register my new vehicle, I came in with a copy of the bill of sale but it needed to be the original which I did not have. I asked a few questions about what I needed EXACTLY so I did not come back and have to leave again and the girl at the desk was very rude and dismissive. She was also making fun of a boy to her co workers who was trying to do a test there which I found particularly gross. I decided not to come back and get my registration elsewhere and not renew my membership.

I am very glad we bought an AMA membership. We have used the roadside assistance 3 times and the service was excellent

I’ve never had problems with AMA before today. This review does not reflect the quality service of the registration staff, who are always pleasant and very helpful, but of the front door greeter.

Upon my arrival today the greeter asks me of my visit. He than proceeds to tell me I do not have all the required paperwork for the service I required. I politely let him know that I use this service a handful of times every single summer and that I have yet to have an issue with the information I have brought.

He than rudely and arrogantly broadcasts across the entire store so all other members can hear continually that I am wrong, and many times repetitively let’s me know I’m wasting my time lining up but I’m more than welcome to do so.

I than politely let him know I have the required paperwork a few more times as he continues to bash me in front of all other members alongside the employee of mine I had brought with me to the registries.

After already feeling super disrespected and shocked with how I was being treated he than proceeds to yell across the room again that I am wrong, that he’s talked to the correct personal and yet again I’m incorrect.

I proceed to ignore him and his absurd comments and glares. I make my way to the front and the very friendly girls whom I deal with regularly help me with the service and send me on my way.

As he sees we are in fact correct he leaves and heads to the back until we leave the store. I had wanted to discuss with him that the way he had treated me was inappropriate and disrespectful but he stayed in the back until we had left.

I honestly have never been so disrespected and attacked. As a customer regardless if I am right or wrong in no way should a situation like that be handled. It was super embarrassing to be talked to in that manor and have strangers stare and watch a scenario like that unfold. I’m truly beyond upset with my experience with this branch. My own employee could not believe what had happened and was shocked that a greeter could be so rude to a customer. I’ve been an AMA member for over 10 years and I still can’t believe how I was treated today.

I use to go here all the time for the Plus card and to get movie tickets.great and friendly staff.tyvm AMA

Just spoke Leah on the phone there in regards to a corporate search and she was most helpful. She was able to give me additional information as well in a most responsive manner - truly grateful for the service

I find the extra talking about the things necessary to be repeated after you have made a decision to select a menu is silly and time wasting. That said in just about every interaction I have had with an actual representative we have had a courteous, pleasant, educational & often fun discussion eventually leading to where I have purchased all of my family's AMA cards. A great example is Jen the absolute sweetheart young lady who I talked with today at about 5.30 Friday 20th in Edmonton. I have found the assistance & peace of mind AMA provides in times of an emergency to be life welcoming especially in winter or harsh driving conditions. The discounts and insurance policies are well with reason for their coverage. Plus the fact you can add to the coverage at anytime if you are pulling a trailer or RV. Just do not try to deceive them. I think to drive in Alberta and NOT be covered is a dumb move!

Phone menu system is a little frustrating but Deanna’s response to my request today made my life a little bit easier. Thank you.

There's a guy on this place. He told me what to do on the road and not what to do. He give me courage from driving on the highway even doe I'm scared at driving on the highway. Thanks to him I can go camping by myself.

Do not get battery replaced from AMA, i replaced my battery 2 year ago and it died now, i called for warranty, they asked $75 to come and check battery because i am not AMA member, so i asked if i can take my battery somewhere to check it out if its dead, they said i can go to lube city for warranty but if i remove battery from my car warranty is void (it is not rocket science to remove battery from car, nothing you will damage on battery by removing it), so my car is not starting up because of battery so how i am gonna take to lube city? , so answer was by towing it, or they send service guy so they can charge me $75, i think they wanted $75 anyhow, never seen warranty like this, i am gonna replace with Canadian tire now, they have far better warranty policy than AMA.

Waited 5 hours and still haven’t changed the tire. They said they keep bumping us off, unless we want a tow truck then its faster! Terrible service, its all about the money. Thought it would be good in case my kid got stranded and guess what i had to go pick her up anyways. I will not waist my money next time!

I called yesterday around 1230pm and waited for help to boost the battery in my truck. I waited until evening and night and this morning. But no help until I got a missed call at 11: 51am today. I called back and on hold for an hour and still on going. How long will I wait. How long my patience can be measured. I'm a member since 2004 and with AMA plus membership.

I am physically disabled and legally blind. My ride from the airport got stuck late last night in the snow. My son, coming to get me in a SUV, also stuck. AMA prioritized my call as I couldn't walk home. Wonderful, empathetic, and professional staff. Both on the telephone and in the rescue vehicle they sent!

I’ve been a member of AMA for many years and have had nothing but positive experiences with them on every level of service, from those contract service providers who have arrived to open my vehicle door after locking my keys inside, to needing a boost, to needing towing services, to receiving counter services for renewals, etc. It is an “Association”, therefore yes, if you are not a member then don’t expect the same level of service if any, not unlike any association anywhere! I have earned back my modest annual membership dues in spades and highly recommend AMA to all!

Had to deal with the most racist customer rep ever. Treated me like a criminal. I had to call over the Manager because she would just not answer a simple question. Why is auto renewal so hard? Isn’t it supposed to make our life easier?
The Manager of the Branch called me today, Briann, and assured me this is a one off and definitely not acceptable at AMA. We all express bias in every profession that deals with people. In a Country like Canada, one must realize that we are all DIFFERENT and that’s OKAY. We all have to respect each other. Thanks for the follow up.