Animals First Clinic

Vet we saw was very gentle with my nervous pomchi. Made him feel as comfortable as possible.

Been calling for the last half hour because I need pricing information and it keeps going to voicemail, why can’t anyone there answer the phone?

Terrible service. The vet was scared of my 12 lb dog. He wouldn't come near him, as my dog was anxious and growled a bit at first. We also had to wait in our car for over 20 minutes while they prepped a room for my dogs annual exam and shots.

This is a terrible clinic that only puts profit ahead of your animal. More often than not the vets aren't there because they're on holiday!

Lots of treats, friendly staff! They were very understanding of my pups excitement and the vet even wrote me a list of helpful tips and products for my pup.

Very easy to work with, and very friendly, highly recommended, thank you for making me, and my puppy, feel comfortable!

We have been taking all our pets here for over 12 years. We love Animal’s First! The are friendly, compassionate, thoughtful, and really truly care about our pets. They are like a family away from home! From surgeries, to check ups, to just questions about home care to details about what procedures are going to be performed they ALL are professional, thorough, and care about us! We’re not just a number! Thank you so much Animal’s First for ALL YOU DO!

I brought my cat Chino in for a second opinion here because she could not stand, mainly on her right leg. After xrays and a physical she was referred for an MRI, they said it was "neurological". No neuro exam beforehand.
Brought her to Edmonton for a THIRD opinion. And her right leg was dislocated and a bruised spine.
Usually I recommend Animals First. But after spending $600 for them to not be able to diagnose that her leg is just popped out, I'm very concerned and frustrated with the level of care given. She dragged a dislocated leg around for 4 days because of their diagnoses and that money could have gone towards her recovery now.

Front Desk Staff, Techs, and Vets are amazing. Always happy to look into any concerns pet owners have. I won't trust any other clinic with my fur baby.

I've taken my dogs here several times for medical check-ups. But when it's a emergency - such as a dog throwing up blood and unable to drink water since yesterday. They recommend calling around to see if any other clinics have openings.

Unfortunately not the level of care or professionalism I have received in over 20 years of pet ownership. I’m flabbergasted that only the veterinarian who prescribed is able to review and refill. We’re pursuing palliative care and the sense of urgency and compassion is not there. Only communicate via text. Very impersonal. Reviewed our lab results with our previous vet care team and was provided much more guidance and clarity - for free - than this clinic has. Extremely disappointed and will be pursuing care for our 4 pets at another clinic.

We had to take our girl here for end of life service. An incredibly difficult time made bearable by the wonderful staff here.

I've always received great service from this clinic. All the staff are very professional, caring and compassionate. I know my animals are in good hands at this clinic and I'm so grateful for this!

This is the second poor visit I've had with this place. No compassion not professional at all.
Say they will do something and then don't. If your looking for a vet office that will not only care for your animals well being but also help you feel better looking after your animal post op, go somewhere else. This place is disgraceful.

The technician, who assured my friend that they would help in putting on a cone for her kitty, who just had been neutered the day prior didn't even bother. Rather insisting she do it herself. Also the cone that was sold is completely useless, as it was too big for her small kitty (would have been more suited for a terrier). It was a complete waste of time and money. Not impressed.

The doctor and staff are amazing. Can't say enough good things about this company. Thank you Dr. Barth, Lisa and staff! ️

Our hamster got hurt, and they took excellent care; they went above and beyond. Thank you so much!

I went in for a shot for my cat they quoted me 80$ for the needle. Convinced me to do a rabies shot for 20$ and then charged me 150$ because they did an exam without telling me that was extra! They also said they wouldn't do the shots without an exam! When your quoted one price a have to pay another that's not good like what if I just saved enough for the shots and didnt have that extra money! Totally unprofessional!

I called on a Tuesday at 830am because my cat ate something he shouldn't have. I had him there by 930. I had to drop him off and leave him there. I went back at 2 because they hardly ever answer the phone and they still werent done doing nothing with him.charged me for an emergency vist, total bill was over 440$ for an x-ray and sent him home to wait and see. 2 days later my cat starts sneezing. All I got from this vet was more debt and now my cat has an upper respitory infection. They also charge $50 for an after hour phone call. Way to hit people harder during these trying times already. The only thing that impressed me was the tech texting me the next day to see if my cat had ate any food yet or had a bowl movement. But for the price they charge there better be follow ups.

The doctor and staff are amazing. Can't say enough good things about this company. Thank you Dr. Barth, Lisa and staff! ️

The absolute rudness of the vet on call was astounding. I can appreciate that being on call is difficult, but there is no reason to brush off pet owners like their call is irrelevant.

Booked my puppy in to get neutered, and they cancelled it because of a scheduling error.that was fine so I called them to rebook and they said they had to call me back.never did.called again to book and it seemed fine, but then they called again because of another scheduling error. I wanted to get my pup neutered almost a month ago now, just seems very unorganized.
I like the vet! He's great! Super personable, but he's moving away.

I was referred to Animals First based on my dog requiring luxating patella surgery that is beyond what my regular vet does. Everything from the consultation to the surgery and information provided for her at home recovery was amazing. I live a couple hours away from GP but if I was from GP this is the office I would want to have as my regular provider.

They were closed for inventory when I went to book my pets in for their shots. But still our go to vet. Close to home, friendly and clean

Animals first saved my minpins life after a brutal dog attack. The drs and all staff are amazing. Highly recommend

Staff here are amazing! My first experience with them they went above and beyond to help me with my puppies specialty food. I decided to use them for my puppies ear issues and saw a lovely lady vet Dr. Huber, she is very kind and very knowledgeable and was happy to answer all my questions and do what was best for my fur baby. This office puts the animal first and is amazing. The clinic manager is wonderful and very knowledgeable. Highly recommend

I have never given a bad review on any website for a product or service I have received. My experience with the on call veterinary clinic this past weekend was terrible which happened to be animals first. I had called there in the late afternoon cause my dog was sick. I spoke to someone there and talked about my dogs symptoms. At thst time we discussed it sounded like doggie vertigo. She told me what to watch for and how long it could last. By about 9 at night itvwad clear to me that my dog was much worst so I placed another call as he was pretty much lifeless. I left a message for someone to return my call. By 1015 or so I placed another call with more concern as he was getting worse. At that time I left another message. I received no phone call back and my dog ended up passing away at home just after 1030. We never had a chance to bring him into the clinic to see if something could be done for him. It's terrible that you have a after hours clinic and they can't take the time to return your phone calls. The weekend passed and we never received a phone call back from them I talked to another lady yesterday who had the same experience back in September from this clinic. As pet owners we do what we can to try and take care of our pets. And pay the biggest kind of money to these clinics. We are heartbroken over the loss of our family pet. If something could have been done for him we never had the chance because after hours clinic never called us back