Anthropologie

They never answer the call! If they do they just hang up! I wanted to place an order and the staff in this location is absolutely terrible!

Went in store to place an order in November for a Christmas gift, told it would ship soon. Did not hear back almost a month later, contacted store that advised they could not track the order, told to call customer service. Called CS via text and advised my order was cancelled, when asked why she advised none in stock at the time but then showed they had them, and for the inconvenience of no call on the cancellation I could order again for the sale price (commendable) but had to call their customer service 1800. I called the 1800 number, explained the situation and the CS advised they did not have them at all in the color I ordered but could get in white. I advised this is not what I ordered, she said for the inconvenience we will credit you back? I advised the Customer service was lacking and this was not acceptable. The phone went silent for 4-5 min while I could hear them breathing on the other end. I asked if this was a game they were playing and they said “I do this when I need to take a couple minutes before I say something I shouldn’t”. I was shocked and asked for a supervisor. Supervisor was very kind, explained everything in detail again. She said the contact on the text should not have said they had them and the the person on the phone was also not correct in offering the other color because it was only available in USA. Unfortunately I was not able to get the gift my daughter really wanted. I know this is a very stressful time and I understand that, however it was a vicious circle of trying to get what I paid for. Unfortunately for this hassle I will not be shopping here again.

Associate refunded me a cheaper item due to her distraction with the return going on from a customer next to me with no paperwork. Of course I didn't notice until I got home. I've gotten the run around with customer service for over 2 weeks now, only to be told to go to the store to get my money owed. Infuriating.

I called the store to see if a jumpsuit I saw online was available in store. Leo was helpful on the phone and even though the item wasn't in store, he was able to place and order for me with free shipping and duty free! Great experience and I'm excited for my order to arrive.

This company will buy your email address and make false sales to look good. Not ethical at all.

You want something unique to wear or gift a dear friend. This place is the best.