Aon Reed Stenhouse Inc.

I’ve been a customer of Aon Reed Stenhouse for so long I honestly can’t tell you… many decades. What I can tell you is that for as long as I’ve been their customer I’ve had consistent, exceptional service. Always prompt, very short wait times, always with a knowledgeable, polite, accommodating agent with quick access to my account and quick resolution whether it be adding, adjusting or removing coverage or just answering my dumb questions. Well done, AON Reed Stenhouse!

We have been with Aon since 2016 and my early experience with them was excellent. The brokers were very helpful and responsive, they found us great rates on insurance and I had no concerns making short notice changes to policies. Something drastic happened over Covid-19 that caused this business to go significantly downhill. They are completely unreachable by phone which now goes to a voicemail (during regular business hours). If you are lucky to receive a reply to your voicemail at all, it is often several days or weeks later and it is through email rather than a phone call. In the emails they have a difficulty understanding what you require and you are often waiting for long periods of time to get anything accomplished. In my situation, when they finally did reply and make changes to my policy, they did so incorrectly and cancelled a vehicle I no longer required to be cancelled. This mistake however fortunately helped me discover they had also forgotten to remove a vehicle from our policy 4 months after we sold it, despite sending a copy of the bill of sale and providing evidence that I had spoken with them on that day. They have not responded at all to my request for reimbursement for these additional insurance charges and this is very frustrating.

I hate posting reviews like this but feel like I will not receive any response without it. This company is absolutely brutal to deal with and I recommend everyone steer clear.

Terrible customer service. I was ripped off and they offered no help fixing the problem. Worst Insurance ever!

I had problems getting the correct information from the Aviva website and Ken Baden (from Aon) was very helpful in finding what I needed. He also checked my insurance carefully to see if he could help reduce my payments. Ken is knowledgeable and sincerely willing to help his clients.

I just had a very positive experience working with Ken Baden on renewing my condo insurance. He went the extra mile to ensure my coverage took into account the Strata (i.e. Building) insurance in terms of covering deductibles. There can be some large gaps and Ken was very helpful in finding coverage for these gaps at a reasonable price. Thank you Ken.

I am going to give this company 0 stars! Worst experience at the phone I felt humiliate. This guy didn't have manners first, then he play he never understand me. When I was asked about my job cashier he seem to be disappointed. I just call for a quote and your job guy is not better than mine but I am sure I am a better person.have a nice day.

I have been with Reed for over 25 years. I would of strongly recommended them years ago but I find that I cannot do that anymore. Over the last 3 years, I have found very mixed reactions when I have called. One good example is that I found a mistake on the policy. When I reported it, the rep did not believe me and would not help. I ended up calling back again and this time the rep checked the transaction history and found changes that I made previously were incorrectly entered by them. If this was isolated incident, I could let it pass but it isn't. When I have called, I get the impression that I am inconveniencing them with my questions. Part of the problem I think is with their system as it does not seem to allow "what if" type scenarios easily. I have asked for clarification on policy but was not provided written verification, its just been all verbal. I find the website for Aon and in my case Traders very lacking compared to other insurance companies. Customer service has taken a big hit in my opinion. Why am I still with them then? It has become such that their rates used to be superior to others but it is not the case anymore. Either similar or even more $ which was never the case. I hate the idea of switching but I don't think loyalty matters to this company any more.

Stay far away from this company, they never get anything right and take no responsibility for their actions or lack there of.

Poor, I have left several messages with no call backs and still unable to reach someone at that office.

By far the rudest interaction I have had, rates are cheap for a short time, then they shoot up. Had far too many issues with my claim, do not recommend this to anyone.

Would prefer to not give any stars to this company.
I phone leave a message for them to contact me.
Wait time is anywhere from a day to 3 weeks for them to get back to me. I was on the phone with them today and the individual hung up on me.
Will be looking for a new broker asap.

I have been with AON as brokers for more than 3 years and throughout this time, I had good and bad experiences. I think it really depends on who you get on the call. Some people were helpful and courteous and some where unhelpful and made mistakes that cost me money. I do think they need to work quite a bit on the quality of the customer service they provide.

In my last experience, adding another vehicle to the policy, the person at AON I talked to gave me wrong information that led to me purchasing the vehicle without the required safety inspection. When I went to finalize the addition of this vehicle, I was told that I do need the inspection. If I knew that, I would have structured my purchase in quite a different way and the purchase price would be different. On that second call, we established that the original person I spoke to "just made a mistake" and the response that I got from the clerk was "oh well, what can we do? ". Quite unprofessional. Will consider switching to a different broker.

The rates seemed good at first but have been jacked year after year for no reason. My vehicle is aging and depreciating, I have no tickets, and my rates are going up hundreds per year. The customer service is atrocious, good luck getting through to anyone and when you do they’re entitled, rude, and absolutely disgusting to deal with. I cannot wait till my plan is up. I will never do business with this horrible company ever again.

I spoke to Paige Smith at AON Edmonton and received excellent thorough service, very knowledgeable and helpful. I have been with AON for many many years and have never had any problems and would recommend them for your insurance requirements. Thank you AON!

I called to cancel my insurance for my vehicle and the lady I spoke to was quite rude. After she put the request through to cancel the policy, I said thank you and she disconnected the call! Quite disrespectful.

With all the negative feedback and experience on the review section. I'm not sure whether I just got luck or what? !? !? ! My experience through out the whole sales process was very positive.

I had my house Foundation crack almost 2 weeks ago and still haven't heard from anyone even though my policy says it is covered

Leaving this Insurance company. Was with them for multiple years and then out of nowhere had super short notice on renewing my policy with a long and complicated application form which I had to call and get some lady to walk me through filling it out. Faxed them the form with 1 small thing missing and after waiting for weeks they completely denied my application with no option to fix the mistake I made in the application. Dont waste your time here. Also ridiculous wait times on the phone. Such a hassle and bad service.

Surprised to see negative reviews. Call to change policy and entire process took less than 5 minutes. They even suggested an adjustment to save me $$.

I was personally frustrated by the level of service and was able to get better insurance rates, coverage and customer service elsewhere.

I called to cancel my home insurance because I sold my house. Instead of cancelling and refunding me my money they wrote up a new policy for the place I am temporarily staying in for 30 days (which I told them was simply a mailing address until I get possession of a new home) So instead of getting my money back I was billed more money. I've been dealing with this for 1.5 MONTHS and they still can't figure out what they did wrong or how to fix it. Cancelling ALL of my insurance because they have terrible customer service!

I’ve been with Aon for several years and unfortunately they have become a poor service provider. I have several auto policies with them, and every time I have called in within the past 2 years errors occur. When calling in to make a change to add liability coverage to a vehicle, I find out on a call the following week that liability coverage was not applied. They still mail out changes to policies which is a way of the past, and not a quick or efficient way to catch mistakes should they occur. Their continual excuse is that “Making multiple changes to a policy can result in errors”. I don’t know what these people are being paid to do, but they lack the qualifications or know how to get the job done. I would strongly advise against using them. I will be shopping around for another insurance provider that can make prompt changes accurately so my life and my assets are covered.

I have received my house insurance in the mail this is the email I sent to Louis Chui on 02/16/2019 after filling out the list to get me the best rate. He still hasn't return or called. Wait till April said Pat. This is the email that voices my concerns. To Louis If you are trying to save me money - why did my property insurance go up by $569.00.

$1276.00 - $707.00 = $569.00
I have all the discount -claims free on everything including vehicles.

Hate to see what my vehicle insurance will be.

Tracey Topping # had to give a star to be able to post

NOT HAPPY - I have called so many times and left messages. I have been with this company for over 6 years. No issues if you never have any questions. No one calls me back! They increased my insurance by $100, when I called I couldn't understand the broker Greeta Johnson, very strong east Indian accent, makes no sense. She also couldn't understand what I was trying to ask. WORST CUSTOMER SERVICE EVER! DO NOT GO HERE! I hope I can save someone from making this mistake.

Not even worth any stars.but apparently you need at least one to post. Terrible wait time. Then I'm told you have to call the broker, after the broker told me to call RSA

This company since day one has been a joke to me. After we got our quote and signed on it took them 2 extra months to send our car insurance papers. And now have raised our payments from our quote because THEY were delayed. So now I pay more.

On-top of this when we signed on I needed my vehicle commercial. So when trying to get that switched (which took almost 2 weeks of emails and calls to finally get a straight answer) they want me to pay to cancel my vehicle to move it to Commercial. So again I am paying for their screw up

Avoid this company. I've had nothing but headaches with them since day one. It will take weeks to hear from someone and they will dance around the questions until it's too late.