Arc'teryx
5 reviews 8882 170 St NW Unit 2299, Edmonton, AB +1 587-401-7115 stores.arcteryx.com/westedmonton suggest an edit
24 March 2023 22:02
I’m a longtime fan of Arc’teryx products, and have yet to be disappointed with any purchase I’ve made over the past twenty years or so. The products virtually sell themselves, which is a good thing, since the level of customer service at the West Edmonton Mall location is nothing short of abysmal. Three staff appeared to be fixed in place behind the counter during my entire visit, despite the fact that I browsed for about ten minutes, tried on a jacket, continued to browse some more before finally taking said jacket up to the till for purchase. At that point my presence was finally acknowledged. I’d have been just as well served by a self-service kiosk.
16 March 2023 21:53
TOP quality and design. Good variety of products but also staff is really nice and helpful.
10 March 2023 2:13
Got some phenomenal help from Quinn and Vic today! They helped me patch a complicated tear on my jacket with ease. A+ customer service and knowledgeable staff, loved working with those two.
03 March 2023 16:24
The worse customer service and unprofessional sales.
The store staff placed an online order, staff made a mistake to put a wrong postal code and they are aware I need to catch a flight beginning Jan. So I called in again and asked a mandarin speaking rep to make a correction, "I will reach out to them and tell you what they tell me" without advising me any estimated feedback time, any confirmation. AND, she got frustrated, after I told her I only need to know whether my issue can be sorted or not.not professional customer service at all.
- I called Arc'teryx 1-866 customer service line, they told me this item has not been picked up from the warehouse and they dont see any problem to revise the postal code. So I hung up happily. The rep in Vancouver said he is going to call me back on Jan 5th to ensure everything turn out as expected. (This is called customer service)
- 2 mins later, the rep from Arc'teryx called me back and gave me a different answer. Unless I cancelled and re-entered my order, they couldn't do anything about it and they can't guarantee me to receive my order. (The solution from Arc'teryx store contacting customer service)
I think Are'teryx items are too popular so they don't take customer feedback seriously. I would not have shopped there if it wasnt a new year gift for someone else. Good Luck Arc'teryx! Ordinary 'troublesome' customers like me are not fit to buy Arc'teryx.
The store staff placed an online order, staff made a mistake to put a wrong postal code and they are aware I need to catch a flight beginning Jan. So I called in again and asked a mandarin speaking rep to make a correction, "I will reach out to them and tell you what they tell me" without advising me any estimated feedback time, any confirmation. AND, she got frustrated, after I told her I only need to know whether my issue can be sorted or not.not professional customer service at all.
- I called Arc'teryx 1-866 customer service line, they told me this item has not been picked up from the warehouse and they dont see any problem to revise the postal code. So I hung up happily. The rep in Vancouver said he is going to call me back on Jan 5th to ensure everything turn out as expected. (This is called customer service)
- 2 mins later, the rep from Arc'teryx called me back and gave me a different answer. Unless I cancelled and re-entered my order, they couldn't do anything about it and they can't guarantee me to receive my order. (The solution from Arc'teryx store contacting customer service)
I think Are'teryx items are too popular so they don't take customer feedback seriously. I would not have shopped there if it wasnt a new year gift for someone else. Good Luck Arc'teryx! Ordinary 'troublesome' customers like me are not fit to buy Arc'teryx.
26 January 2023 18:37
Best customer service I've ever had! The manager name Ani and other staffs (Vince and mustache chad). They did an amazing job for figuring out the problem with my gift cards and making sure I get the right transaction for my orders. I highly recommend them and always find a way to solve any problems. I am 100% satisfied. Thank you Arcteryx WEM.