Aviva Insurance

Don't go with this company! No response from adjusters for weeks! Recently asked Action Furnace to installed new water tank but due to manufacture defects on the tank, water leaked and molds forming all over the basement floors and walls. Zero fault from homeowner, but Aviva delaying responses and actions causing more mold formation and tenant (who has kids) reports being sick! This is URGENT health issue and no one seems to care from Aviva?

Id give them a zero if it was possible. Was assigned the most incapable claims adjuster, Hilary Buckberrough. Couldn’t even acknowledge the first estimate was missing an Amount to have the floor in my holiday trailer repaired. Now it’s been 3 months of trying to get ahold of her and her even more useless manager, Blair Mcgreggor. Neither will return a phone call or email. I pay over $500/month in insurance, you’d think they’d be willing to cover the policies I have. Will definitely be changing insurance companies.

I dealt with Shaeika Ellis and Harkaran Ghag. It took a month from claim to quote for our hail damage. The timeline was a little slow on the adjustment desk. But once I pinged the team they had an estimate shortly after.

The call center is not super well staffed at opening. You'll be on hold, but after 15 minutes it just forwards to a more general line, where someone offers a callback. I didn't love it at the time, but in hindsight it's really the best you can ask for.

The policy had a siding and roof limitation which I knew about - they mention it during the quote, in the policy, etc. It was well labelled, they mentioned it in our call, so I really can't contest.

To be honest I was grateful for being able to have a policy that was affordable (literally half the price of our previous insurer). Worst case happened - siding and roof destroyed by hail - now I have a high deductible and not full coverage. To be honest though I think the amount they're providing is fair.

I honestly can't imagine I'm writing an above average rating for an insurance company that is kind of slightly boning me. (Only covering 1/4 sides of the house - 'matching' 30 year old material)

If I could give zero stars I would. This is probably the most inept insurance company we've ever dealt with, and we've dealt with several. Just got a notice saying our trailer insurance is cancelled - despite my husband's MANY attempts to get our account issues resolved (issues that were caused by our bank after writing off a quad, that was also insured on the same account). For the last 2 months, my husband has been given the runaround - no one is able to answer his questions or do their jobs it seems. They have failed to communicate any issues to us within a reasonable timeframe. Their customer service is atrocious. At this point, a potato could do their jobs better than these so called 'employees' can. I would highly recommend avoiding this company at all costs.

Zero stars. I was assigned an inexperienced and poorly trained adjustor, Susie Symes, who doesn’t even have the proper technical language to discuss estimates and has no clue what she is doing. She suggested paintless dent repair for paint damage on my vehicle, couldn’t answer most of my questions, answered questions inconsistently, and gave me misinformation about betterment. Communication was terrible, she wouldn’t ask questions about the damage or estimates, she just makes assumptions. When I called her out on these issues she sent me an unprofessional response, made excuse after excuse, and told me she is “speaking her truth”. From what I can see there is very little truth in how she conducts herself on behalf of Aviva. I tried to get assistance from her team lead, Chelsea Pyykonen, but she can’t be bothered to return my calls or emails. The saving grace was getting an experienced field estimator out to view the damage on my vehicle and confirm the estimate I had was more than fair, but that was only after I insisted she send one. Aviva is clearly trying to save money in every aspect: limited training, cutting back on estimate amounts, hiring ineffective employees, and not addressing the concerns of paying customers. We all know insurance companies stay profitable by not paying out whenever possible, but they seem particularly dedicated in this case. Aviva has made absolutely every part of this process so much more difficult than it needs to be, and clearly their client experience is the absolute last priority. Do yourself a favour, get your insurance coverage anywhere other than Aviva.

My trailer has been at the repair shop for over a month now. Im just waiting for someone to go out and get an estimate. I've called many times and left messages but no one ever calls me back. This is the worse insurance company I've ever dealt with.

I accidentally paid them $300.62 through online banking when it was meant to go to Avion Visa. My bank has sent them several requests over the last month to return the money with no response. One would wonder about a company that operates like this wouldn’t trust them at all! I didn’t even want to give them 1 star!

Horrible horrible customer service. Rude rude people. They don't listen. Don't ever deal with these people, absolutely a nightmare. I wish I could give zero stars. They deserve worse than that.

Worst possible insurance company ever. Never call/email back, don't notify about claim changes. Absolute worst ever. Stay away.

Be careful when giving your CC#. They were quick to charge me, 10 days before the policy started. They charged me again for the full amount 5 days before the policy started.
Almost half a month later, still don’t have the $800 refund. Ridiculous, how does this even happen?
Aviva, no need to say Sorry! Looks like you’ve worn out the value of the word ‘Sorry’ in your past terrible reviews! Lol save your sorry and just do better!

I didn’t realize I needed to take a half day off work just to update my insurance. Going on 3 hours on the phone now…1.5 hours on hold and 1.5 hours on the call for a simple home insurance move to a new address. Who has a spare 3 hours of time to deal with insurance? Ever wonder why hold times are so long when it take an hour and a half to manage a simple move? Not to mention, in the process, my car insurance has raised and I’m being charged an additional $40 a month for the remaining 5 months of home insurance…that makes sense. Would give this negative stars if possible. Absolutely brutal customer experience.

My family is in the midst of an emergency situation we filed a claim over a week ago and I can't get a hold of the claims adjuster since sending all the required information how is this ok? !? !?

2 days short of a Month for an uncomplicated $1700 repair in Calgary.
Check your insurance provider to see if Aviva underwrites your claims. I bought a policy from a reputable insurer only to find out, the hard way, that Aviva processes their claims.

I've been waiting over three weeks for them to start my auto claim. They called me once and left a voice mail. I've tried numerous times to call them, the adjuster and the main claims number never answer the phone. They are terrible to deal with. Also, their phone hold music/message repeats every 50 seconds, it is its own little torture when waiting on the line to talk to someone.

Absolutely terrible service. Try getting in contact with them! Go anywhere else for your insurance needs.

I had severe issues arise with cold weather and pipes that cracked. I had to fight from day one and continued to fight for the insurance I have paid faithfully since 2007. They tried continuously to deny my claim, to the point I had eviction notices given to me. My health was put in jeopardy for 7 months and now I have to be in therapy for the emotional and mental damage I have sustained. I suffered heart failure already and it was made even worse. I was then denied renewal of my policy as it is too great of a risk. They are evil and don't care who or how they hurt you. Please for the love of all that is good. DO NOT USE AVIVA!

Trying to get through to RBC Aviva Insurance. Buying a new vehicle. Won't take my account number to sign in online, and they want me to wait 2 to 4 hours to talk to a human. Been with them over 20 years and will be canceling my account.

I would give negative 100 stars if I could. Wish I had read reviews before doing business with this company. Just know that the only contact you will have with them is when they debit your account every month; it is impossible to reach them on phone when you need help. Got a new job and my new employer needed me to submit a claims history letter as it’s part of the company policy and a condition for employment. Called everyday for about a week, I would get an agent after being on hold for about 4 hours, and then they would claim that they are not the right person to help me with the said letter, they would put me back on the call que, only for me to wait for another couple of hours for another agent who would then claim that I have been transferred to the wrong department and put me on the hold line again. This went on for about 5 days. Even had to take a day off work just to call them to see if I will finally get someone to help me. Needless to say I lost the job to the back-up candidate, after the new employer waited for me for a full week and I still couldn’t get a claims history letter from this company. I have been with this insurer for over a year, never had a claim before, never had any reason to call them until now. Forget any positive reviews you see on here, won’t be surprised if they are all fake. Proceed with them at your own peril.

Had a home insurance claim due to hail damage. Good claim assessment response time, clear on our options, our adjuster answered my many questions very quickly. I had no issues at all.

Been with them for 6 years I never missed a payment. I moved provinces, I had to reapply for insurance and their rate was more than double what I paid previously and I found someone who would insure me for only $200 more than I was paying originally.

Worst company to deal with. They don't honour anything.all they want to do is raise your premium, and they'll give some dumb reasons that make no sense.reasons that go against their own policy. If you try to file a complaint you'll get nowhere. Basically it's a big scam.

One of the worst insurance companies on the planet! Avoid at all cost! They create more problems than solutions when it comes to insurance!

DO NOT USE THIS COMPANY! They do not have even one iota of customer service. Save yourself the 'cheap' rate and pay a little more for a company that has come customer service. Insurance is such a scam and this company is horrid.

Had to pay a full year in advance. Never again. I'm bailing out. No accidents. 49 years old. Think twice about your car insurance company in my opinion.

Very cheap company!
I had a non-fault claim with their insured driver. They decided to pay off my vehicle but didn't consider the cost of recent upgrade, including new all season tires, whole set of new winter tires and rims, new brakes etc.

One of AVIVAs commercial clients caused an accident that left my vehicle a write off and both me and my passenger with long term injuries. It’s been almost 3 years and they haven’t even acknowledged the claim. Their side can’t even be bothered to reply to our legal counsel. They not only treat their customers terribly but heaven forbid you get in an accident with one of their drivers.expect that unless you are independently wealthy and have live in therapy, you are screwed. AVIVA SUCKS. Soulless, heartless weasels.

Terrible customer service.
Been with these guys for a few years now, but not much longer!

Every year it is something different, from ridiculous renewal procedures, to having my auto insurance policy erroneously canceled due to an error on their part (and only found out through snail mail no less!).

Been with them for over 10 years and after hail damage to our car, the amount of money we got doesn’t come close to covering the cost of another similar vehicle. Looking to switch, after years of paying them we can’t get decent coverage.

Excellent service they have always been there when I needed them. The claims process is quick and easy, in addition the staff are polite and professional.
They reward loyalty and family!

It's bad insurance company when I done my agreement i am looking other companies. Aviva took my money from my account. Everybody don't trust aviva

Two years and insurance claim still not completed. 7 adjusters assigned to claim and still no support or help. Escalation process provided on their website doesn't work - Manager involved provided lip service and did nothing. Would definitely not recommend.

Aviva refused to fix two of my claims and stole $133 from me do not use this insurance company they are crooked

I've been with Aviva for 2 years and I will never renew with them again nor will I recommend to anyone.

A rebate was given during covid for 3 months, although I only had cheaper insurance for one month. Now the rebate has stopped, my insurance has gone up $40 (it's already very high as it is), this rebate was done automatically by Aviva without contact. Had I had known my insurance would go up after it stopped I would have never agreed to it.

Do not get insured by these people.

I've been trying to contact this insurance due to the recent hail storm in Calgary and no one has been responding to my calls. And when I try to make a claim online, they're having technical issues. And now I recently see that this company has a very poor customer service.

I recently switched to Aviva insurance when it was advertised positively through Costco/Inova. I made the mistake of assuming that because Aviva Insurance was associated with Costco that the value would be strong.
My expensive bicycle was stolen from my condo building two weeks ago. Since then, I have tried contacting Aviva and Inova four times via the phone and email. Finally after being past around on hold for over two hours after speaking with Alex, Precious, Julia, and one other agent, I was told that personal items are only covered up to $1000. Convenient for the insurance company, my deductible is $1000 and so there is nothing that can be done. I was told that I should cover my bicycles and golf clubs and items of that nature separately. Be careful and avoid selecting this company as your property insurance provider. I will be promptly leaving this company and selecting a new insurance provider.

WORST CUSTOMER SERVICE I HAVE EVER SEEN.

I'm trying to contact Aviva for claim number#34725946 from 3 months and getting no response. First of all company using very poor VOIP phone service that it disconnect every few second and no one called back and you have to callback service desk again, go through waiting list. Andrea Mason is my claim adjuster who is more busy than our Prime Minister. I called her 100 times, left voicemails and even email her few times but got no response even a single time. I'm going to contact social service team to help me deal with these thieves. I don't know how they running company in Canada where customer service should be there first priority.

My 80 year old mother had an accident she was in the lane driving straight and a pickup hit her on the left side taking out the wing mirror door and side of the car. The guy who hit her was changing lanes she was going straight. He mentioned this at the police in front of the Calgary Police Service. Clearly they other driver was wrong. BUT the other driver is a young man also insured with Aviva. So they tell my mother who again is turning 80 that it's a shared fault. She will take 50% blame. Now their job is to represent their clients to the best of their ability honestly and if need be use their legal and all means they have to best serve their clients. Well when they have two clients they seem to have dropped the ethics out of this. The right person should not be penalized because they have a young client who will give them business for longer. Jennifer the agent in Calgary cut me off while I was talking 5 times. They are not a good company to deal with. Avoid them and read their reviews they are HORRIBLE

I just received a letter from them saying that I have to pay whole my car insurance upfront

heres my update!

they need to be shut down!

I didn’t listen to the reviews and that was a huge mistake. Should be zero stars. Think you’ll save money with AVIVA? You won’t. Customer service representative tells you one thing and approves you for a tow, then a year later AVIVA sends a bill saying they won’t cover it. But not to you. Nope, you’ll get your first inkling when you get a letter from a collection agency. Total rip-off company. DO. NOT. INSURE. WITH. AVIVA. PLEASE. Protect yourself from being abused. Better to have no insurance then AVIVA.

With RBC Insurance for 20 years. Numerous issues in the last 6 months - both serious and minor administrative errors and issues with technology. Spent much time on hold to resolve them.

Called today to arrange additional insurance; Virtual Assistant immediately transferred me to a hold position - no option to get a call back and nothing letting me know that I was on hold, and for how long. Called back 3x; same each time. I hung up and called/arranged insurance through another service provider.

I am no longer a customer. My recent experiences have caused me to lose confidence in your ability to provide such services.

RBC/Aviva, I think you have some significant issues with your processes, post-merger, that need your attention.

Bad customer service and we are from royal Bank insurance and we wonder we become Aviva insurance and we received the application to fill up and they keep returning the application for missing information and we are near to our renual and they suggested us to go to different insurance while they haven't received the application. They are very mean and rude to the customer. We been in RBC insurance for 8 years and this is what we get pushing us out and go to different insurance in short time and near to our renual. Disappointed and desmay of treating customers bad "SCAM INSURANCE"

Would like to give less than 1 star. If Satan wanted an insurance company, this would be it. Not sure how you are still in business and hopefully you are not much longer!: (

Very bad insurance. They increased my home insurance rate 120%. Never had claim.also when you call them you wait over 30 minutes.

Despite the fact I cancelled my own insurance and paid in full these guys screwed with me and put “cancelled for non payment” on my record. Since then I of course have had someone send me a letter stating that I did cancel my own insurance from them.

I could rant on and on about the other BS that these guys did but you can find out for yourself if you choose to use them.

STRONGLY RECOMEND NOT USING AVIVA

PLEASE READ THIS EXPERIENCE and then run from this company. By far the WORST insurance company ever! They don’t deserve the minimum 1 star rating here.too bad there was not a negative star rating for this company = RBC/Aviva Insurance.
I have 44 years of driving without any accidents, no tickets and never late with a payment and please just read what they did to me.
It was our renewal time and the booklet Aviva ask us to fill out was completed and mailed back to them 1-2 weeks in advance (as per THEIR instructions.) Without a phone call, registered letter or ANY form of communication the policy was allowed to expire “lapse” without us knowing! I was doing my banking and noticed my monthly payment was not automatically taken last week. I called immediately and they said the mailed booklet (they told us to mail) was received a day late (even though it was mailed in plenty of time) and the policy automatically lapsed. That is how I learned that for the last week we were driving uninsured!
The agent actually told me we were uninsured! She said that “usually” they send a letter but she could see there wasn’t one sent and asked if I would like her to send one right then!
WHAT IS WRONG WITH THEM?
Of all the people that should understand the importance of not driving without insurance is them. (I am so thankful we were not in an accident.)
Nevertheless, she said she would like to open a new file and of course.with a new price that DOUBLED and a new rule of no more monthly payments (in Alberta) but annual payments with the new policy!
FYI. Belair Direct took my driving information and after the application process offered me insurance a few dollars cheaper than our “old” policy with better coverage (which is almost half the price of the new file Aviva just quoted me today)
A few more words to summarize RBC/Aviva: Unfair business practices; likely illegal practices; definitely unethical practices; down right dangerous practices; and most irresponsible company.

If I could choose zero stars I would. Aviva didn't renew our coverage and didn't contact us to let us know it was because there was one question on their questionnaire that was missing. Also increased premiums after telling us we had one "free" claim and premium would not increase. Unacceptable.

This scammy company should just shut down! It has done a disservice to everyone and anyone who has ever had any contact with it. It treats its customers and non-customers so unprofessionally and its a huge money grab. My car was rear-ended by a driver insured from this company in DECEMBER 2018. Our vehicle was assessed and damages were quoted and we have been recieving physiotherapy due to the injuries from the collision for the past 4 months and STILL have not heard back from them. Everytime we call, they connect you to a different line to talk to another representative and so on. I am surprised there hasn't been a class lawsuit filed against this company as most of their reviews on here are very negaive and similar experiences. This bogus company and its dealings should be covered by a local news network so more innocent people don't get fooled by them and lose their money!

Please, just read the reviews in this company, it's not worth the grief, shop around, much better priced elsewhere, and the customer service here is the worst.
READ ALL THE REVIEWS. WORST INSURANCE COMPANY IN CANADA

If I could give them a lower rating I would. I have been insured by Aviva for 2 years and ever since their policy changed, I had troubles getting my policy renewed. I've sent my application 3 times already. And they keep getting rejected because I apparently keep missing information. And their application review time takes no less than 2 weeks! Two of my applications took over a month! I was not able to drive since I didn't have my car insured for 2 months. Now I know that I certainly need to find a BETTER insurance company.

Would give negative stars if I could. What a bunch of crooks! No claims or tickets in 15 years and they have the gumption to raise my monthly rate by 40% or $40. Sorry you're losing my business. I'm sure I wont be the only one to leave this joke of a company

Updated review:
I’ve been waiting for the company to get in contact with me for a week now, but haven’t heard anything.

Original review:

I had a very positive experience dealing as a non-customer of the company: the agent on the other side of the phone was very professional polite and knowledgeable.

(Another customer of the company T-boned me at an intersection. An accident for which I was not at fault.)

I had been a loyal customer for over 15 years. They informed me this year that in order to be renewed by them I would have to re submit an application and if my application was approved they would no longer take monthly payments (I have never missed a payment in 15 years) and I would have to pay my premium up front. So I went out and got some quotes from other insurance companies and they were all substantially lower than the premium I was paying at Aviva. I feel ripped off and disrespected by Aviva so never again will I go to them for my insurance needs.

If I could give zero stars I would.

Don't so much as give them your name if you call to ask a question as they will open a claim even when you tell them not to and are just inquiring. Didn't effect my insurance with them but when switching to a company that has better customer service it sure is now.

Absolutely miserable customer service. Impossible to get anyone on the phone. Everything takes 3x as long as it should. Expect multiple transfers and long holds anytime you need to call someone.

Why can't I give a negative star? This is by far the worst Insurance company out there. They treat you like you're nothing, even after you pay them for 6 years with no claims. When the claim finally comes, they make you jump through hoops for 8 months just to get what is rightfully yours. Then you will have to go get a Lawyer to deal with them because of how awful they treat you. Terribly unorganized, and unprofessional. There are tons of insurance companies out there - Make sure Aviva is not on your list of options.

I had my car broken into last March right after I switched to Aviva. I was also happy with my previous company, The Personal, however they couldn’t match the great rates & coverage I received from Aviva.
The Aviva agents handled my claim quickly and efficiently.
I also want to add that when I was shopping for a new insurance company I was sooooo surprised to see most all have 2 or 2 1/2 stars at most. Wow! I chose Aviva because friends and family have had good experiences along with it being the company Atco uses for it’s employees. I also noticed that many people make time to review insurance companies when they are really upset 1.something bad already happened and then
2.if the insurance company also makes a mistake we become extremely frustrated and write about it. (and for good reason too!)
However, I thought to write a happy review to offset the unhappy ones.:)

Horrid company- do your absolute best to NOT have your policy underwritten by Aviva. ZERO customer service and disloyal to Albertans.

I wish I could give negative stars. My insurance isn't through them but my boyfriends is. And Let. Me. Tell. You. What a garbage insurance company this is. My boyfriends truck was stolen over 5 months ago and they have literally done nothing to help the situation. They "pay you out" within 10 days of your vehicle not being found. Well LUCKY FOR US we couldn't get a hold of them for 3 weeks, and then they forgot to put the claim in for over a week, and then on "day 9" from when they put the claim in it was found. 6 WEEKS LATER. Then they did absolutely nothing when his truck sat in the police impound lot for 6 weeks when it was found. They did nothing when the lot said they were going to auction it off if WE didn't come get it, which also how lucky for us that we had to give insurance our truck keys. They won't tell us whether or not they actually have possession of his truck because they're being so shady with their answers, so we think it actually got auctioned off because when the auction rolled around it wasn't there anymore. And now we haven't heard from them in over a month so we'll never know where his truck is. But don't you worry, they'll charge you double your monthly the whole time. What a scam. Money grab. Someone needs to take this company DOWN. Over 5 months later, we don't know if his truck got auctioned, or if insurance has it, or if we'll ever get it back. AVOID THIS COMPANY AT ALL COSTS.

There are a lot of insurance companies out there. Take my, and apparently the rest of the internet's, advice and pick a different one.

Don't get scammed by the "low" rates. I've filed a complaint with the Better Business Bureau. HORRIBLE! I wish I could give negative stars. My jeep was broken into and the steering column was trashed. Its been two weeks and my Jeep hasn't been worked on yet. It's impossible to get a hold of my Insurance adjuster and there is no communication. I've had to call the mechanic everyday to get updates because my Adjuster won't call or email me back. I will NEVER go with this insurance company again.

If I could give this company 0 stars I would. I have been trying to cancel my policy with them for 2 months but they do not have enough staff to answer their phones and do not have a call back option. Hours on hold and dropped calls later I finally am free of them and feel like I just dumped a gf I didnt like and am free! If you read this do not sign up with these guys. They are THE worst.