What a great company. My flight from the uk was cancelled. So I arrived a day later. I emailed them as soon as I landed in Canada and they had me booked into the next transport to my final destination. Then I left a day early and changed my return journey. They couldn’t have been any more helpful. Would highly recommend! Thank you.
The shuttle took us straight to our hotel in Banff. It was a very safe and convenient way for us to get to and from the airport. Will be using again if we go to Banff again!
This is a regular, prompt and courteous service. Online information and booking arrangements are first class. There is no onboard WiFi, which is a disappointing omission from the package.
Absolutely worst experience ever. We had reservations to go from the airport in Calgary to Canmore and when we arrived they refused to take us. The agent behind the counter said they go to Banff but not to the address we were staying at in Canmore. We had to scramble last minute to find a way to our 1st night of lodging. Thank god for 4 Aces Taxi who got us to where we needed to be at a fraction of the price. DO NOT book travel with Banff Airporter. They can not be trusted to get you where you need to be and their customer service is horrible. They don’t even warrant 1 star.
Honestly the drivers are so kind and happy (lol), especially Andrew. The others I had too I just forgot their name! Great service and great way to start and end your vacation!
Super service. Un avantage est les modifications possibles jusqu'à la dernière minute. Mon vol étant en avance, j'ai pu prendre la navette précédent celle que j'avais réservée et ainsi éviter une heure d'attente à l'aéroport.
Excellent, friendly service. Convenient door to door pick-up/drop off. More cost effective than renting a car, Uber or a cab. I would definitely use them again.
Banff Airporter was a fast and easy way for us to get from Calgary to Banff. Simple to book online and locate in the airport. Schedule times were convenient. And the staff was incredibly helpful and friendly.
We traveled with Banff Airporter between the Calgary airport and the Banff Springs Hotel in late January 2023 - it was a positive experience - the clean, comfortable mini bus was on time and left on time and we were door to door in less time than advertised. The drivers were friendly and professional and drove safely. Thanks for another great trip to Banff!
The charging ports were a nice feature too, and the big windows (especially the big one above the windshield!) offered us stunning views of the mountains.
Also - when our original flights got cancelled they were quick and easy to deal with when we had to reschedule.
Usually arrange private transfers from an airport but seemed expensive in calgary. This was a great alternative, even with our toddler they were very accommodating. Prompt, clean, efficient, friendly. Would definitely use again if we revisit.
A friendly, efficient, smooth and easy transfer from Calgary airport to our hotel, and back. They're far more comfortable than a private taxi and considerably more competitively priced. A superb service that we will 100% be using again.
Comfortable, safe, friendly drivers. Chargers available in each seat. Great way to get to Banff. A few stops along the way but they are quick and efficient
Be prepared to have to hunt down their kiosk desk under the sign “Car Rental Centre”, a sign that wouldn’t give you a clue as to the right direction to walk. Missed my shuttle
I've used Banff Airport multiple times. It's a terrific and easy door-to-door service to use. Well priced, clean transportation with charging stations at your comfortable.
This is extremely convenient and a wonderful service. Sure you can gas up your car and go give those plutocrats at the park-and -stay 75 bucks. But then you have to valet your car and wait for a shuttle to the terminal. Why not sit back and relax, while your driver gets you there safely. They drop you off right at the curb and when you return they'll be there. I am 6'3 and not dainty and provided someone doesn't recline, I am comfortable on the ride.
I am often returning solo with a small carry-on, so I appreciate them (twice now) being able to get me on the shuttle 2 hours earlier. It saved me from being stuck at the airport. If you are a larger group, please don't do. But as the business traveler I appreciate the courtesy of getting home early.
Special mention to James. After getting up at 4am after a long day. I appreciate him taking care of everyone and giving an entertaining safety and information spiel. He has to put up with overdemanding locals like me and lift bags all day, but he still always has a smile on his face.
I use Banff Airporter every time I come to Banff. The service is fantastic and the shuttles are always clean and comfy for the long drive. I always recommend to any friends travelling to banff.
Very impressed by the entire experience.the soft seating on the bus, cabin lighting, blankets on the bus, organization and professionalism of the staff and punctuality. When I come back to Calgary, I will certainly be using you guys to get to Banff. Thank you all so much!
Great friendly service which runs you door to door. On time with comfortable seating and charging points. Couldn't ask for better at such a good price.
Taking the Banff Airporter was the best decision to travel from the Calgary airport to Banff. It was on time and the seats were comfortable. It took away the worries of driving in the winter. I would recommend it to anyone travelling there plus the fee was very reasonable.
Bus arrived on time on time for pick up, was clean. Smooth ride and drop off even earlier than expected. Driver Tom was a very nice, and professional. Helped all passengers with their bags and was friendly all around.