Bartle & Gibson Co Ltd

I looked everywhere in town for a simple kitchen Hose & Cartridge nobody had my old system! " Until I walked in this hidden Gem Bartle & Gibson & behind the counter % Dream Team Jerry & Amanda they went I mean Went Over & Beyond to get my simple part " They called around other locations to make sure I had the Right part. You don't get this kind of professional in our world today. Affordable & More than Fair. Thank-you Jerry & Amanda

Paul went above an beyond to help. This was my 3rd stop in town and will be the first one next time. Thanks for taking the extra 2 minutes to check in the back because you might have one available.

Horrible experience! We were mislead, told it was the right part, took it home, was not the right part, returned it and was told there were no returns on that item - $1000 out of pocket!

The difference between good service and bad service. Stopped into EMCO this morning for a Delta cartridge replacement, even gave the rep the Delta part number. He came back with a Master Plumber item and said it was interchangeable, told me I should have brought the item in to ensure it was correct. I said I gave you the Delta part number, I am assuming you would know the correct part if you are going to give me a Master Plumber item (or at least attempt to pull it up on your computer). Well it was in wrong part number…. Had to go back and return the part as they did not have any in stock. Drove to their competitors down the road (Bartle & Gibson), asked for the same item; had it in stock, charge me a warranty price 1/10th the cost. Told me that these are covered under warranty. What a difference in service and knowledge. EMCO could take some lessons from their competitors.

Kiam has always gone above and beyond for me
From answering calls after hours to finding the odd ball stuff I ask for sometimes

The crew at this branch go the distance everyday for me and my company. They are friendly and always have smiles. Kiam is the guy for any Milwaukee tool and their pricing is amazing.

Called all over the place looking for a part. Dealt with multiple extremely rude people. Then I had the pleasure of finally speaking with Amanda. Professional and polite also found exactly what I was looking for. Thank you!

Went in to buy parts for my kitchen faucet and they know what they are doing and very helpful. Thanks

Purchased a hot water tank from the old location to install for my parents. Finished the install only to find that it was leaking from the connection on top. Brought it back and had to have my journeyman at the time come and vouch for me because they told me it was my fault for installing it incorrectly. Only after he showed them his journeyman card did they change their tune. I had installed many hot water tanks before and never had issues and was very frustrated to have to argue in order to have it exchanged. The person behind the counter was very argumentative and overall she was quite rude. I take my business to Emco down the road now.

Couldn't find help or service at Home Depot or Lowe's. Went here and got The Right Stuff, excellent service