BDT CABS LTD

A most disappointing ride to the Calgary airport. He charged more than the quoted price. Most disturbing he also stopped at a fast food to get tea. No courtesy to ask if I wanted something to an explanation on his behalf. To add to the unpleasant behaviour he complained to his company on the phone while he drove.
I will never use this service again.

Terrible. Tried charging me 70$ to go from pops north to brewhouse Lethbridge. Never again. Download the Uber app taxis are a joke do yourself a favor

AVOID THIS COMPANY AT ALL COSTS. THEY DO NOT CARE ABOUT YOU OR YOUR SAFETY! We almost died multiple times last night. I wanted to share my experience and warn others of this cab company. Last night our cab driver nearly killed us and our driver seriously should not be driving. He was all over the road and drove into oncoming traffic! We were picked up (my boyfriend and I who is witness to all of this) and the driver immediately started swerving all over the road, halfway into the ditch on the dirt road we were on by the pickup location. We thought maybe he was tired, it was dark and there’s no lights out there etc. Our driver did not speak a word of English and since we were out in the middle of nowhere in a city we are not from, we had no choice but continue riding with him. Then we turned onto the main highway and he turned into ONCOMING traffic on the highway! We were maybe 3 car lengths away from the oncoming car. He swerved back over and continued to weave between lanes the entire way back, sometimes driving in both lanes at once, far off the lane so that the passenger side of the car was almost off the paved section, and he swerved back into oncoming traffic twice. At this point we are both scared for our lives but again we’re in the middle of nowhere, we’re not from here so we have no other options as our car is at the hotel. He continued to swerve and weave all over the road the entire 30 minutes back. Immediately I got out and took a picture of the license plate and back of the cab as my boyfriend paid. I don’t think we should have paid for that ride but I’m not going to argue with him there as it’s something that should be taken up with management. I called your company back at 11: 52 and was told the girl on staff would report it to management and someone would call me the next day. She was very dismissive and horrible to deal with, did not care at all even though I was actually in tears on the phone with her after my experience. Surprise, no one has called me! I tried sending an email, and a secure message and both options did not work. This is not acceptable, this driver is either overtired or inexperienced and needs to be taken off duty but he was sent out to other calls rather than dismissed. When you’re paying for a professional taxi service, it’s kind of assumed that the driver will be competent to get you to your destination safely but that was NOT the case. I’ve already called the police and filed a report and statement with them, they informed me the driver blew a 0 which is a relief, but does not explain his driving. He must just be tired, or bad at driving in the dark. I’m shocked and appalled by what I’ve just went through, and have never had an experience like this before. I will say once we got back to the city with the lights, he got better. But his driving out in the country on the highway was outright dangerous and illegal. Please do not give this company a dime, a taxi trip should not cost you your life especially when they are supposed to be professional drivers. The lack of
Compassion or even a slight ounce of caring is shocking. What a horrible company, it deserves to be shut down. Shame on you for putting anyone in this position.

Told 10 minutes maybe 15 17 minutes! Helped with luggage at pick up and drop! Needed to go a little north ran a little late but still very professional and courteous! Have called other companies and had no idea where I was waited upward of 40 minutes by far 5 stars!

I love 94 cabs and their drivers polite, punctual, clean. Drivers are very social able and they help me carry groceries and such. Would highly recommend this company to anyone.

Poor, also got charged twice on my debit. I did get refunded. But definitely sketch. Mind you they charged me 98$ from monarch to Leth park place.

The males are always hitting on me and trying to give me thier number I also have a child under a year old so diffently made me feel uncomfortable it's happened 3 times already so next time I am going to either walk or have a female driver

Called said they will be at my pick up address in 15 mins I have now waited over an hour and still no cab. I wouldn’t recommend

Nice driver… he came in a timely manner and got me to my drop off location ontime even though it was early morning rush hour- i will say it was a little strange that he asked me to leave them a review as soon as i got in the cab, but i understand businesses want to know how their employees are and such, and it may be a company policy to ask their customers that.

My experience was great with them. They are giving discounts as well. Although the dispatcher and other staff members are polite. ️️️

Really, excellent service. Our service was the cheapest but best of all, our drivers are professional, polite, honest and on time in clean taxi to our customers. No more worries about getting to the airport, we provide airport shuttle service 24/7 days weeks.

My experience was great with them. They are giving discounts as well. Although the dispatcher and other staff members are polite.

Hasan was a great driver! He had great conversation & very friendly. No concerns at all

I booked this cab in advance and they arrived on time & was he was very friendly. I really enjoyed this taxi company

We were waiting on a cab from downtown Lethbridge, decided to start walking but got picked up by selan from bridge cabs and saved the day! Very friendly service!

Amazing service. Exactly what I needed and right on time to when I told them to arrive. I booked a cab to show up 30 Mins early and they did. Thanks for you service! Can’t recommend enough

I really enjoyed this taxi service. I booked it in advance and they arrived exactly on time and the guy who was driving was super kind and I felt really comfortable the whole time!

Lethbridge to Taber. Very quick service. Driver was friendly, professional and punctual. Cheapest price in the area!

The driver was friendly, took us the shortest way.
And picked us up when we were ready to go home and even remembered the way.

Thank you so much. Will use this service again.

Best service I’ve ever gotten would for sure recommend to anyone who’s having a beer and tryna go home

I took a cab to take my son to daycare. The driver was looking at his cellphone all the time, and he didn't even care a minor was in the cab and that it was snowing!

Worst cab experience I’ve had. We called for a cab to pick us up from the college. They said it would be 25 min, at the 35 min mark we called again to make sure the cab was still coming. We were told that he was on his way and it would be no time at all, when the phone operator picked up (not the actual driver, just the guy who deals with the phone calls) he said “oh yes, you guys are the ones at the college? ” And I said yes, so he was aware of our correct address. At the 55 min mark we called again because the cab still had not come and I asked the operator why we weee told it would be 25 min if it was actually going to take an hour? He was very offended I asked this and replied with “we are short staffed tonight. ” Then the actual driver calls (at the 1h mark) and says he’s here. We were outside and there was no vehicles around. I asked him were he was and he wasn’t even at the college. I couldn’t tell what he was saying but he was somewhere that he said would talk him 10 more min to get to us. He was rude to me when he found out he was at the wrong place, he hung up on me too. How did the phone operator have the right address and the cab driver have the wrong one? We said forget it and found another ride home. But the cab driver never gave us a call back to say he made it to the college so I doubt he even showed up. This cab company has no idea what they are doing or how to treat costumers. I’ve worked in costumer service for 5 years and I understand that things go wrong sometimes, but these guys had everything go wrong at the expense of the customer and were rude about it.

I was to be picked up at the ATB centre at midnight 4 days of the week. 2 nights i was left standing outside by myself waiting on my cab.now tonight was a snow storm and i was left standing there in the snow till 12.20.soaked to the skin.i will never call them again.not to mention my personal safety.shame on you

I scheduled the ride *the day before* to reach an appointment on time. Got a call 2 minutes before the scheduled pickup letting me know the driver will be 10 minutes late. Cab shows up 15 minutes later. Car is filled with garbage and smells like someone has spilled milk in it. The driver then didn't even have the courtesy to put the mask he had sitting on his dash on. This was a really epic experience considering I was taking my 80-year-old, immune-compromised grandmother to a dental appointment. Given a choice I would rather walk to the other end of the city than call this company for a ride again.

My service was fantastic! My friends and I had a safe ride, efficient timing and an extremely friendly driver! Highly recommend!

Our driver was super nice and made us feel comfortable. I would definitely ride with him again:)

Good business, good polite staff, that works fast, is always on time, good value, professionals.

One of their drivers, a lady in a minivan, drove very fast through Copperwood. My family and I were in an intersection on Coalbank Blvd, she didn't even notice us, even though all the other cars were stopped. Thankfully my son stopped in time. We should hold commercial drivers at a higher standard.

Worst, Ever, waited outside for 25 min in 39c weather, called twice to get an update, First update was 10 min, after waiting and calling again I waited another 10 min for another cab.
Absolutely Brutal,
If it’s going to be 30-40 min tell me upfront,
Worst experience with cabs In a while,
And I’m from Edmonton,

Excellent customer service. Convenient payment methods. Overall, extraordinary service. Way to go BDT Cabs. Thank you.

I have been using BDT CABS for close to 4 years and I have made more than 50 trips so far. Without question, BDT is the quickest, transparent and most customer-centric people transfer service among the other premier services in Lethbridge. I have recommended to all my friends who are in need to a good taxi service and they also have great feedback about BDT CABS. Keep up the great work.

100% recommended excellent customer service the personal Dispatch I spoke to she was very patient and very helpful made a wrong Booking and she sorted it out without and issues and also helped in making it right used it 1st time and she made it right thanks would recommend them as a taxi service plus remember its local

Sathiya was excellent. On time. Efficient and kind. Made the trip fun. Was not rude. Absolutely best taxi I have ever had.

Trustworthy, very fast and best rate always.
I am using it from almost 2 years now. I never faced any issue while transporting my daughter.online booking is another great option I often use, if you have daily need for taxi service. You can Book through online and mobile app.

Competitive rates, prompt customer service, really easy to setup, and short time. I think this is a really great service. I hope they come up. But overall, extremely satisfied.

Selan was amazing and very friendly. The cab came quickly and was very clean. Decently priced and comparable to Uber! The ride was quick

Driver was very kind and arrived very quick.car is very clean.will call this service again whenever i need a cab

My driver was outstanding! Remembered me from a different occasion and took the quickest/ cheapest way to my house. I only state that because I've had many other companies take the longest way possible. Will definitely recommend and use as my first choice now

Accidently called this cab service when I was looking up finger printing services. Not even sure why they popped up as a suggestion but I hung up within the first 2 seconds of ringing.

They proceeded to call me back 4 times over the next 5 minutes, and one of those times was from a different number. I declined the first 2 calls but answered the last 2 to request they stop calling me. After telling them to stop TWICE they've finally quit. Very frustrating, especially when I'm in the middle of another call trying to book a finger printing appointment. I felt terrible for the agent I was speaking with because I was being interrupted every few moments by an incoming call.

I have been using the services of BDT CABS for 2 years now. They are highly reliable and provide quick and efficient taxi services.

Was super awesome conversation on the way home. Unlike lots of people who make it awkward. I'll use them from now on! Was on time and actually followed pick up directions.

Got a cab ride from lethbridge cabs. Forgot the drivers name cause I was hammered. But 5/5 minty fresh driver. Definitely would recommend. Support local cabs and businesses. These guys are losing a lot of business these days so support when you can!

Convenient, easy, reliable and faster service. I loved Lethbridge cabs website which is very user friendly. Help full and friendly staff.

It was very convenient and good taxi service to lethbridge ab online Booking get assigned right to the cabs like uber so we don't have to go through the dispatcher from
the comfort of home and mobile. My rating 10 out 10. Excellent customer serevice
and good fare. Thank you …More.

They got me to where I needed to be SO fast I was so impressed! I’ve been using this cab service for years and I highly recommend them!

Tried to rip me off last night. Turned the meter off when I got to my destination and punched in an extra 10$ on the debit machine thinking I was too drunk to know what he was doing. Will never use this company again and will never recommend using them to anyone. Rip off garbage goof.

I’ve used at least 5 different taxi services and BDT CABS is surprisingly ahead of the game in many aspects. They not only have a clean vichle and modern vichle.

This is the best excellent & reliable Taxi service. Very competitive rates. Advanced taxi booking online & with their mobile app taxi caller like a uber. Over all good customer service.

Driver started the fare at 6$ before getting in the cab.then did not stop for 2 stop signs. And took a route much longer than needed to get to the destination. Also the driver was texting and driving the whole time as well as he was on facebook for a while.

One of the best Lethbridge cabs website & app to book a taxi from home and on my mobile app. I've been using it for a while now and totally approve this website.
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We strongly recommend BDT CABS.good rates and faster service. They respond quickly. Thank you, BDT CABS.

Great customer service. Very responsive. I was happy to finally find a convenient way to travel on time to work.

BDT Cabs is one of the best if not the best service out there, I have tried almost every other taxi services available and I found BDT Cabs most reliable in terms of rates and speed. Always got my questions answered by their Customer Service team. No deals No scams!

Got a cab within ten minutes of calling, very professional and super friendly, felt like I was chatting it up with an old friend!

They provide one of the best Taxi ride rates to Calgary Airport, but ever since the COVID-19 Pandemic their rate is anywhere from 250 to 300 lower than competition. However, the lower rate is only if book within a day is required. If you can wait a few business days to have the airport transferred, then it's worth getting the better fare available.

Excellent reliable and secure taxi service. I use them consistently to my work place. Great customer service with fast response and courteous professional service. Keep up the great work.

Its been 10 yrs I have been using BDT CABS.the taxicabs rate and home delivery service is the best. Very friendly and respectful drivers & CSR, when I used to call their dispatch.now I do everything online.

BDT CABS is providing an outstanding Taxi service for all customers in lethbridge and surrounding area 24/7. Their drivers help us with our grocery to our door step. I am very much impressed with processing time with online taxi booking and drop of us to our desired location.

You can Book a taxi online anytime anywhere in lethbridge with a low cost. Very fast service. You will get notifications after trip got assigned to a car. I use over one year. Very very trustworthy taxi service. Thank you BDT CABS.

Their service has been exceptional. What makes them stand apart from the rest are their competitive rates and excellent customer service.
The airport transfer is extremely fast and the whole process is very convenient and stress-free.
We will definitely use BDT CABS every time from now and will strongly recommend to friends.

My daughter and I went out for dinner and drinks, agreeing to leave our phones at the house. We called 94 cabs to get us to the restaurant. They were courteous on time and professional. We had a pleasant conversation on the way. The charge was $7.54, $9.80 after the tip.

At the end of our evening I asked our server to call a cab for us. She said that they would be there in 10 minutes. After 20 minutes I asked her if she would call back. Again, it would be 10 minutes. It was over 40 minutes. I asked the driver if he got lost. He responded that he had trouble getting someone out of his car. Hmmm?

The driver was rude, he watched a video on his dash mounted phone and a headset while driving. The meter read $8.76. He handed the debit machine to me. I must’ve pushed a button by mistake and the transaction was canceled. I handed the machine back to him, he punched a few buttons and gave it back to me. This time the charge was $9.76. I’m not sure what it said the first time. I asked him to correct it and he did. $8.76, no tip. I called Black diamond taxi to complain about the service I was told that I could get a discount next time. I promised them there wouldn’t be a next time. I called them back a few days later and asked what they had done about this problem. The person on the phone was difficult to understand but told me that the driver had been suspended for two days and told not to use his phone while driving and that the extra charge was only $1. I’m not sure I can believe that or anything else they’re telling me. All you have to do is look at some of the other reviews and see that they have a problem with honesty integrity and accountability. Moral of the story take black diamond Taxi, it’s cheaper as long as you’re not concerned about your safety and being ripped off.

Absolute joke of a company, literally this place can’t stop doing exactly what it shouldn’t. Late, lying tons of times, rude, lying more, brutal.

I just got back from a taxi ride, the driver was drunk. Sped through a stop sign and stopped in the middle of the road when a car (that was obviously coming before then) dove by (they had the right of way) leaving us to almost crash.he almost crashed into a few trees when taking sharp turn. Drove through all the yeild signs was speeding the whole time. And took a longer route. The whole time we did not get to see how much it was going to be until the end where it ended up being 40$ he was sighing the whole time and asked us if we wanted 'a boost' dont know what that means but im genuinely concerned. We called them and told them, they didnt say anything except that they would call the driver and then call us back. After they didnt call we called back 30 minutes later. It was a driver i dont know if it was ours but he was being plain rude when we just were trying to make sure he was okay and to get a refund or something. They got defensive and just told us to call back in the morning. We will be. But i dont think i will ever be using this taxi company again. Sorry. Not really sorry. I hope that driver is okay and i hope you guys learn from all your complaints.

Waited 1 hour and 20 minutes when they said they'd be 10 minutes. Driver stopped as we were walking towards him and we started waving our arms and yelling and he just drove off! Never making the mistake of using this company or 5th Ave cabs.

Worst company Ive ever seen! Driver charged us double when we had two drop offs locations and said the other person didnt pay. He handed the driver a 20 for a 3 dollar trip then charged us 28 dollars for the full trip! I tried calling to file a complaint and as soon as i told them it was a complaint they put me on hold then hung up on me. I tried calling back 3 times and as soon as they saw my number they hung up. They wouldnt even let me tell them what happened! Please never use this company! I wish i could leave no stars!

***look at there reply if you need proof not to use this company*** we did finally get them on the phone and just like when we called in to tell them what happened, they are more concerned with telling there customers off and twisting the true then actually caring about their customers and trying to make things right. Why would a van with a group of people have the metter restarted during drop of when the money that was given was suppose go to the total. Only reason is to rip off there customers and clam it as a tip which i wouldnt even care about but the driver lied about it and said he didnt get the money, then said no the other guy gave that money to you in the back, and then change his story a 3rd time to try and justify what he did.