Bell

Gurleen was fantastic. She helped my family upgrade 2 of our devices and to move one phone plan back to Bell. Unexpectedly delightful, she worked with me even as I was stressed and expecting a much more difficult process. Excellent service - thank you, Gurleen!

Wanted to upgrade my phone, after filling out all the paper work I was told I had to pick it up at another location….

Just bought a phone from bell.
They provided great service, lady named Gurleen guided me and helped me to get the best deal with 14pro max.

Tried to get new phones here as I wanted to leave Telus, the associate was initially helpful over the phone but when we went in, she spent the entire time we were there talking on her phone (in another language so I honestly have no idea if it even pertained to our phones.) and then eventually told us she couldn't do it and wouldn't tell us why. When we asked if we could try another store or if it was a bell issue she she wouldn't tell us either. We went across the street to the bell in the mall and was told this location isn't actually a corporate bell location and the associate had literally locked us out of bell by triggering their loss prevention and we had to verify our identity with bells loss prevention and everything. In the end, we got phones through the bell store at the mall.

Another interesting note is other customers came in when we were at this location and she repeatedly told people to go to some other bell 10 minutes away that is presumably also not corporate and seemed annoyed when we recommended to the customer to just cross the street to easily access another bell store instead of driving 10 min.

Needless to say, this was a terrible experience at this store. Stick to actual corporate bell stores for actual good service.

Great customer service. GURLEEN was amazingly helpful and got the return device completed very nicely and efficiently.
Earlier I was unhappy but seems had genuine issue with system.

Great place and people

Completely useless staff. Went in to the store today and was told go call bell. Absolutely no help whatsoever. Been with bell 15 years, tomorrow I will be a telus customer

WENT TO STORE NOT TO MAKE ANY PURCHASE, BUT IN REGARDS TO MY BILL, REP NAME FATEH NOT ONLY HELP ME SOLVE MY ISSUE BUT ALSO REDUCE MY MONTHLY BILL.

Great customer service experience by Fateh today. Will refer my family to Bell 5511 23 ave going forward.overall staff was very nice.

Sahil was very helpful and professional. He helped me out with the issue I had with my account, thanks to him it got resolved.excellent customer service.highly recommend

Got 3 phones this location, got good deal with great customer service. Manager was fully knowledgeable and humble.

It was very crowded but the agent was doing his best. We waited 15 minutes and he helped us right away. Good customer service.

Friendly staff, the only place I go to in order to get my phones. We have a lot of accounts and these guys always do well by us. Gary is top notch customer service guy here.