Bell

I went to Bell today to switch from Koodo and add my Apple Watch + my son’s Apple Watch. Manny was informative, helpful and took the time to help with all aspects of the process. Thank you Manny!

Dealt with Sannia and she was amazing and able to answer all our questions. Also left with a great deal.

Jacky was outstanding in his assistance to help me switch from rogers to bell.
Gave me a great, was super quick and very helpful.

UPDATE: we upgraded our phones again today (Sept 2023) and the experience was flawless and efficient! Sharan was amazing while she helped us! We also added our son this time and she found a way to match the Shaw (Rogers) pricing per month! Thanks Bell! This is why we keep coming back!

It was that time of the season, every two years, we upgrade and change plans. Well, we had the best experience yet with Huy and the team at Bell Market Mall. He explained everything clearly and concisely. He was friendly and outgoing, especially after working all day. Our transition took us past closing and he stayed and was patient all the way through the process. We came away with what we believe was a good deal and new phones. Thanks Huy! You’re the bomb!

I was extremely impressed with the quality of service that I got at the store and I would totally recommend bell mobility to everyone.

Such a good experience upgrading our phones at Bell. Jacky at Market Mall was awesome, explained everything and had an answer to all of our questioms!

We went to Bell with a full set of different scenarios for renewal of our Bell plans and Mangal Bhatia was extraordinarily good at finding the optimum plan for us.

Once we found the best plan, he was able to find different discount and while setting up the phones, shared nice conversation and stories.

Mangal is the go-to guy at Market Mall Bell. Thanks for you wonderful customer service!

Me and my fiance had a very easy time with our phone upgrade, male sure to look for Jacky he is very helpfull

Friendly service, great communication and professional advice from Jacky. I highly recommend this location for your cellular needs.

Mojda Askar is the BEST!
She convinced me switched 5 lines to Bell for way better monthly payments than TELUS.she gave me a fantastic deal of shareable data.
I will recommend everyone to go see her for all your phone needs.
She is very knowledgeable.

Jacky Zhong is very reliable employee. He guided me and helped me get my new iPhone 14 Pro. It was smooth and convenient transaction. He’s really helpful with me.

Huy was amazing, fixed a problem on Bell's end that meant I couldn't get data. It would have taken me ages to fix on my own! Thank you Huy!

I came into the Market Mall Bell store for help with an online order and transfer from Freedom as I had run into issues with online tech support. Huy spent an hour on the phone with Bell helping me resolve the errors that had somehow occurred with my online order. I had been struggling with this order for almost two weeks between online and phone customer support. Huy helped resolve all my issues in person, and I am so grateful for the assistance and genuine desire to help me out. If you’re looking to get a new phone or plan, I would highly recommend you come into the Bell Market Mall location as their staff is beyond helpful!

I had a great experience with Jacky here. He is very friendly and helpful. He explained everything to me and answered all questions I had. I will recommend him to my friends and my family in the future.

I came in to switch from past provider to a phone plan with Bell using my company's discount. I was in and out in 15 minutes thanks to the help of Jacky and his co-workers.

Thank you Huy for the great service. It is challenging when you get a new device and your expertise and patience was greatly appreciated.

Your sales associate Mangal was such a pleasure to deal with today. He was extremely helpful and courteous and took his time to get us the best plan. He is a definite asset to the Bell team and should be commended for his excellent customer service skills.

Went to the store 2 times to buy a phone. Sales rep want to purchase me products (case) blindly. Wow Great service Guys. I’m sure they won’t take it back if I don’t like the product.

Riley Macdonald was above and beyond, he is really good in focusing on what the customer need and require. Have an ability and real instincts to understand our needs and don't have problem in building a good rapport with us. What an awesome experience with him. Keep up the good work. Thanks so much

My Mom and I had a great experience with Jacky Zhong. He truly went above and beyond with helping me get set up with my new iPhone and he was very clear about the pros and cons of the phones that I was considering. He was very patient with all the questions my Mum and I asked and made sure to secure us with the best deal and ensure that we were making an informed decision about our plan. He’s an absolute star! Thanks Jacky!

Beware when doing the device return option. I had a terrible experience. Returned the phone the same day I purchased a new one. 1 month later I had a $560 charge on my bill saying that I did not return the phone to bell. I contacted the sales representative Jackie at the market mall location. He stated to me that this was normal and not to worry about it. Well 3 months later I still have this charge on my Bell account. Jackie kept giving me excuses and saying don't worry about it. He couldn't even fix this problem for me. Another sales representative had to look at it. I don't think Jackie knows his job very well. I get a msg from bell saying if my bill is not paid I'm getting cut off. I tried to explain my issues to customer service and supposedly they operate 2 different systems and can't do anything about it. The store has to sort it all out. I got the new phone in February and this was finally resolved in July. After hours on the phone with customer service and the market mall bell store it was finally resolved. Very stressful. I suggest if you do the device return option make a note of your imei number.

I would highly recommend anyone that’s going to this bell location to see Jacky. He has excellent customer service, he will provide you with all the information you need, he’s transparent and he will give you the best deals!

Mangal was extremely helpful in solving my problems with my cell phone. I am very satisfied with his help.

Terrific experience working with Bell (Employee: Mangel). Very personable, very easy to work/chat with. Really happy with my decision to return to Bell. This employee did everything possible to ensure that my partner and I was satisfied