Best Buy

Most of the floor staff here only cares about making a commission. You get a new employee coming up to you every two minutes or so hoping to score a sale on you, and it's utterly infuriating for an hobbyist/enthusiast customer who's just trying to quietly comparison shop and look up reviews.

To underscore the focus on commission, if you ask for help and it's not sales related, you'll get a dismissive "oh sorry about that" and no attempt to actually solve anything. For ONE example to highlight the problem, there's been a wrong price tag claiming a certain Xbox controller is a $999 e-scooter (wrong aisle) for literally months; yes, they know, we have brought it to the employees' attention repeatedly and always gotten the same "oh sorry about that" before the employee realizes we don't want to buy the controller and goes back to scanning for someone else to bother.

The prices are decent, which I give a second star for, but the shopping experience is godawful unless you know exactly what you want and can grab it and get to the register in under a minute.

Edit: What even is that owner response? Dropping a star for total failure to even try to understand the problem. Not sure why they think I'm coming back.

Waited 30 minutes for one of the guys on the idiot squad to show up on the counter and only after I went to customer service and talked to 2 different employees did he finally show up. All I needed was an item from the back and he told me they didn’t have the item in stock after their website clearly said they did. Best Buy is a joke and always have been. Go to literally anywhere else for pc parts.

I went to buy a good laptop as I don't know much about the specs of a laptop. Thankfully, " Musa" was there. He understood my needs and got me a best deal that I could get in my budget.

We were surprised they close at 7 pm on a weekday. Most of their product is available online. Lots of times, we have trouble finding what we want in store.

Anyone who hasn't visited this store in a few years would be shocked to see how downhill the store has gone. Staff used to be mostly high school students, usually very tech savvy and friendly. Not the case anymore. Most of the staff are indifferent and not the most knowledgeable about product offerings. My experience at the Deerfoot location has been more inclusive and inviting, would suggest shopping there instead.

Staff would talk to each other than customers. Had to ask three times for help. First two people “called someone else”, no one showed. When wanting to see an E-Bike, they refused to show the product, just wanted to make a sight un-seen purchase. In comparison, other stores actually opened the box and even answered questions and setup the bike. Service was terrible, no effort to try and do the bare minimum let alone be helpful in any way. Shelves weren’t even stocked. Laziest Best Buy I have ever been to.

Don't believe anything they tell you in the store! They will say anything to get you to buy extra protection and then won't honor it! Manager Aniket is the worst an he'll call you a liar!

Ayden helped us out at the cashier! Good thing I asked if the external hard drive works for ps5 and luckily he is very tech savvy and knows his electronics so he recommended us to use an ssd instead! We would've gotten the wrong item today but got saved by him so thank you so much for being awesome and for helping us out! You've provided us with an excellent service and I hope you get recognized for all your knowledge and efforts.

Any time you’d like to go back to prepandemic hours would be lovely. I’ve shown up multiple times for the store to be closed. Now I just avoid going to your store (any Best Buy) at all costs, because it throws a serious wrench into my schedule trying to accommodate your cushy bankers hours. Not to mention any time I’m there (usually for a phone question), I’m there for HOURS because either you’re understaffed or everyone has to rush in during limited hours.

Edit: you keep responding that same stock thing on your reviews that mention the hours. The posted hours are not wrong, we are saying you should be open longer. Either you really believe these reviewers are complaining the hours are wrong, or you’re just so horribly out of touch with what your customers want and you are more concerned with short-term profits over everything.

The store is nice and well organized. The staff are friendly and would generously greet you and direct you to the service area of what you are looking for.
I also find them fairly inexperienced and not very knowledgeable about the products they sell, this applies to almost all areas from tablets, laptops and all the way to major appliances (I shop here quite regularly only for the convenience of location) and they generally seem to need more training on their own internal systems/processes. I would still shop here for the location convenience but do your internet research first.
Upon a recent visit, I had great help here on exchanging a major appliance, so adding one star for that.

Bought an expesive computer there a few years ago, compeletly broke, super slow and glichy just after a few weeks, can't even use it. Bought a $599 monitor there, overprice, glichy and the sound doesn't even work just after I bought it. Also had to explain for so long why I had to return it. Everything I ever bought here is bad quality. Some discount prices are marked wrong, not an organized store like other Best Buys.

We were served by Harrison over at the phone department and loved his customer service. He took his time to explain everything to us and clarified our many questions. Customer service like that is hard to find and I’m very glad we were served by him.

Fantastic experience at his store, spaced well, organized. Customer service was absolutely fantastic- Harrison helped me find headphones with very specific (picky) features, knew tons about the different options and was super patient as we went through them all. I really really appreciate genuine help, not feeling rushed or pressured to buy the priciest. Thanks!

Manny from the cellphone department was very knowledgeable and a pleasure to work with, left with amazing phone deals and all questions answered. Give this man a raise.

For us it's a norm to have great experiences at this Best Buy location. However, on Sunday we had an especially good experience I'd like to mention. We had an issue with an item we purchased and Mohamad and Ishmam helped us out. They were professional, consulted their supervisor when needed, and quickly found us a viable solution. It's exceptional people like Mohamad and Ishmam that keeps us coming back to this Best Buy location. Great job gentlemen, and we'll be back the next time we need something that Best Buy sells.