Best Buy Mobile

Passed by today to inquire on getting a new phone. Spoke to Omar who was really professional and pleasant to deal with. My own carrier was not able to help with my need and inquiries and I’m glad I passed by BestBuy Mobile chinook and spoke to Omar who gave me all I needed in terms of my monthly charge breakdowns and got me a better deal than my own carrier could. Thank you BestBuy and Omar

I would really like to thank Chris H for his awesome service! Despite the chaos of the busiest shopping day of the year, Chris demonstrated remarkable patience and attentiveness towards us, addressing all our questions and concerns.

During our visit, we decided to switch three phone plans, a process that typically requires considerable time and effort. Chris dedicated a significant amount of time, especially with my mother. His gentle and patient approach ensured that my mother felt completely satisfied with the new plan.

Furthermore, my husband and I seized the opportunity to take advantage of the Boxing Day deal and also switched our plan. Chris exhibited expertise in presenting us with the best options tailored to our needs.

I highly recommend Chris if you are in the market for a new phone and plan. His professionalism, patience, and commitment to customer satisfaction make him an outstanding choice.

The staff at this store are fantastic. HUGE shout out to Grant and Josh who quickly and efficiently set up my new phone, and another MASSIVE shout out to Omar and Wahaj who spent over an hour on hold for me while effectively problem solving an issue with my service provider. The customer service here is second to none.

Great Service Provided by Grant at the best buy in chinook. Every detail or any concerns i had was well explained. Absolutely recommend Grant for your future mobile services. Thank you!

I did go to buy my Google pixel 7 Pro outright, the sales associate was really not a sales person representing best buy, he was shabbily dressed No Name tag, No sales attitude, No knowledge of the product No knowledge of the offers with the phone, When he checked in the system about my phone for a trade in he laughed at my face saying my phone was not listed to trade in, I just felt so downgraded. Might as well just don't keep any human in a store. Literally I had plans of buying 2 phones just ended up in buying one and the other from the TBooth stores just 2 shops away That's the feelling I had. If possible avoid this particular Store.

Long waiting period loosing customers to attend one surely makes you consider hiring more staff! Your loss not mine!

Outstanding customer service! After extremely disappointing service from 2 Virgin stores as I inquired about a Virgin loyalty upgrade, I thought I would try this store and I am glad I did. Knowledgeable, personal and efficient service. Thank you, Omar, for a job well done!

Yasmin is impeccable in her knowledge of products and services for mobile phones! I came in completely flustered due to having broken my phone and needed a phone quickly. I went to Bell in Chinook Mall first and was directed to come to this shop to purchase a phone.

Yasmin welcomed me and could sense that I was pressed for time. In a relatively short amount of time she had figured out that the best solution was to not purchase outright, but to use my credits on my Bell account. I had no idea that a Best Buy representative could deal with Bell for me. She even got extra discounts for me and a gift card for Best Buy too!

I was in and out quickly and off to my next meeting. In fact, so quickly that I forgot my phone box and gift card behind. Lol Yasmin made sure to contact me and let me know so that I could come by and pick it up.

Excellent service!

I love my new S20 by the way.

They only let 2 people in the store, even though there is plenty of room.slow service.mediocre pricing.stale staff.just order online.not worth it.

I came in looking for earbuds with a lightning connector. The only one they had out was the apple brand. I asked the lady that worked there if these were the only ones they sold. She rudely asked me if I was sure it was the one with the lightning connector I said I was sure. Then she also rudely stated that apple was the only company to manufacture earbuds with a lightning cable. I knew that there were other brands like beats that manufacture earbuds with a lightning cable. I ended up leaving because I didn’t want to do business with someone who was condescending towards me.she was also very pushy and when she asked if I needed help and I said no she proceeded to help anyways

I ordered a laptop computer online, I did not receive the laptop, I tried to contact Canada Post and bestbuy, but they refused to settle the claim. Let me pay 2000 for no reason. I will not buy anything in this company again, and use Canada post

Great place to get a cell phone. They had promotions at that time that was not only better than everyone else at Chinook Center (in terms of money back: $150 gift card on iPhone11 Pro? Why yes, thank you - nothing down, 88/mo. With a big carrier. They showed us the best deals gave us options which carrier and the sales professional found ways (phone trade in, lease,) to lower that bill to under 90. Check them out first.

About a year later I now discover I was either swindled or the sales woman there had no idea what she was doing. She upsold me to a geeksquad AD+ protection plan. Failed to mention that phones valued over $700 aren't covered by this plan (which is what she was selling me at that time). AND she put it under "membership" status which costs over $200 to cancel, also conveniently failed to mention.

So, on top of paying $20 a month for the last year ($240), I was charge $210 to get my screen fixed because a Pixel 3 is 'higher end', and now over $200 to cancel the account. The geeksqaud protection plan membership she sold me has cost me $650 in the first year just for my phone. That phone, for reference, I could buy new from bestbuy right now for less.

Lesson learned: Do not ask or trust sales persons to explain these things.rather, set these things up online when you have plenty of time to read the fine print.

Personal opinion from all this: Don't buy geeksquad protection.

Gain is a fantastic tech! She repaired my screen in half the time she promised! Great service! Thank you!

Thank you staff for working hard to sort out my Public Mobile disaster. Although you do not deal with this company you tried everything, even finding a phone number to call this only online provider to no avail. Left with a new phone number and plan from Fido. Amazing effort and you will continue see my business onward. Avoid Public Mobile at all cost. You’ve been warned!

Went in to get cases and screen protectors for my girlfriend and myself, the employee helping us was extremely helpful and informative, I really wish I knew his name so I could let him know he did a great job!

Went into the store to find a new case and screen protector. Was helped by a couple of young guys and they were just a couple of kids having fun. Great conversation and easy to work with when it came to finding the right screen for my phone. Good experience, glad they were able to find me the right products.

Needed a good phone walked in and 15 later had a good phone activated and they made sure I was aware of a great deal on tablet.two gifts for one and great service.very knowledgeable on the industry all questions answered. I recomend

I dealt with Lucas and got an IPhone 11 Pro in Gold. By far the best customer service I’ve ever received. The store was super busy, and there was a line up, yet somehow Lucas still managed to offer me the best deal, and also kept the people waiting in line engaged and answered their questions. Honestly for the amount of work I saw him do, he deserves a raise. Good to know he is in charge there. I am sending anyone I know to him to get a phone deal with Lucas.

Great service. A very knowledgeable and helpful employee by the name of Youssef. He definitely made our visit worth while and we would recommend this place to anyone on the account of our shopping experience made possible by Youssef.

Went in to purchase iPhone Pro Max outright. The associate helping me initially was very good, however another associate (Possibly Jesse?) was helping another customer but also rudely interrupting us. The second staff member was very argumentative and I left. I Will simply purchase the phone from apple.
Staff member needs further training.

The customer service is terrible. You go in wait five to ten minutes for the CSR to look your direction. And then even when they have a two to one ratio CSRs and you walk over to someone they just ignore your questions. Asus has an exclusive deal with Best Buy otherwise I would not have tried to purchase a phone from here.

Went in looking for a screen protector, two associates were in (mid day Sunday), one eating, the other watching a show on his phone.

Asked about the glass ones for my phone, the guy advised me not to get a glass screen protector, never even pointed to the screen protector service bestbuy carries - clearplex- I had to inquire about it.
The guy didn't really seem like he wanted to sell it after I asked how it feels, and how much it was.

I decided to go for it, even though there's a booth across the way sells the exact same thing for $5 cheaper. While the guy was putting the protector on, i was being rung up by the other person working, i noticed most of the time the screen was being installed, the guy was still keeping his face in his phone watching something (soccer?)

Even though I got my screen protector, Definitely won't come back to this location because of the profession in customer service (or lack thereof). Maybe a business that deals with customer service should put their phones away at all times (except for a reason to showcase something, like a case or protector)

Other than that, there seemed to be more product for phones than most phone stores.

Will be filling out the survey on the receipt so hopefully the higher up honchos will see what happens in the stores.

* RIP OFF * - my son bought a phone here and signed up for a plan that was $100 a month with 4 gigs of data (yes stupid move on his part). He lost his job so went in to see if he could get a cheaper plan. The guy at the counter said no he couldn't change the plan since he signed the contract for 2 years yadayada. So he figured he was screwed and carried on. Today, he had to call Virgin for another matter, and happened to ask about a cheaper plan. Virgin lowered his plan to $80 and added 2 gigs of data for a total of 6 gigs. I was there when he asked for the cheaper plan at Best Buy Mobile and they didn't even suggest he call virgin to see about a cheaper plan. ALSO DO NOT BUY THE EXTENDED WARRANTY from these people through Geeksquad. I will post what happened to us on the Geeksquad review site - but Best Buy Mobile TOTALLY misrepresented how the plan works and what exactly is covered.