Having been a Realtor for 17 years I can say one of the biggest challenges is selling a home that has been smoked in, this deters the majority of buyers and often costs home owners tens of thousands of dollars. One of my recent listings had been smoked in for over 15 years, I explained the concerns to my clients and we decided to try the fumigation service at Big Ben Cleaning. Larry and his team were incredibly fast and efficient providing both myself and my clients with a detailed explanation and instructions moving forward. I have to admit, I was somewhat skeptical as we have used ozone treatments before that were only short term solutions. I am happy to say though, when the property was listed a few days later there was no trace of any smoke smell and the home sold without any issues. I will continue to use Big Ben Cleaning Services for all of my future listings and will not hesitate to refer him to my colleagues. Thank you!
We hired Big Bens to do a move out carpet cleaning. They were very communicative with emails, and messages. They answered all of questions. They messaged ahead of time that they were on the way. They arrived promptly, like they had previously stated, very accountable. They explained the procedures, etc. Our invoice was to be paid buy or realtor, they very professionally handled that. Finn and Josh worked diligently, as a team, and very effectively. The carpets in our looked marvelous, all stains we gone! (I love the 'lines' left in the carpet!) Finn and Josh, I would highly recommend you and Big Ben! Thanks for a GREAT job!
I recently used Big Ben to clean my furnace and ducts and dryer vents, and they were fantastic. The communication was superb, both before the appointment and during their work, and they showed up right on time. The work was top notch - they called to let me know about a couple of issues with my humidifier and dryer vent, and asked for direction (didn't just go ahead with work, or ignore the problem). I received before and after photos of the inside of my ducts, which was also helpful (and showed they actually did the work!). There are a lot of scam companies out there, but Big Ben is the real deal. I would highly recommend their team. (Special shout out to Josh and Stu - super respectful and diligent young men who did a brilliant job!)
1000 stars if I could! This was my first time using Big Ben for carpet cleaning and I was very impressed! They got out stains "the other guy" couldn't. Very impressed with their professionalism and communication! Thanks Jason!
I’ve used these guys for carpets cleanings 3 times now over the years and they are consistently the best. They are professional, timely, and thorough. Highly recommend!
Professional, punctual, and efficient. Booking was easy. We were extremely pleased with the quality of the service and results. Will use their services again.
I needed a good deep clean and they provided that with great advice. They use a black light to find areas of concern and I got one treatment and it has fixed the problem so far.
We were in desperate need of cleaning after a renovation. Big Ben accommodated a change in appt, they were on time and did a great job! The tech even shovelled my sidewalk after a snow the night before. Would definitely recommend.
Josh was was professional and personable and trustworthy. He did an absolutely fabulous job of cleaning our carpets. He was informative and very honest. I would highly recommend Big Ben and in particular, Josh.
The team was fast and did a good job. Sadly when tipping a chair to put the foam blocks under the feet they didn’t realize (I assume) that they damaged the wall with the big decorative button nails on the back. I was able to fix the problem but did need to buy a quart of paint to cover the drywall filler.
I called Big Ben Cleaning Service after the previous carpet, and the duck cleaner company completely failed to in both the carpet and the dryer vent cleaning twice. Called Big Ben Cleaning to complete the work but was very apprehensive after the previous experience. I was up for a delightful surprise. Larry de Kluyver from Big Ben Cleaning Service arrived to clean the carpet and dryer vent. Larry made the difficult situations work: he found a way to park on my busy street and clean the carpet better than I ever expected - old spots in the carpet are gone. He used all his available resources to unclog the dryer vent the previous company left clogged. I am fortunate to call Big Ben Cleaning services and that Larry come to do the job. I can sleep at night knowing the dryer vent won't start a fire and the carpet is beautiful again. Thank you, Larry.
Big Ben Cleaning is very proffesionally run company. Fro the accuracy of scheduling to being on time and communicating very well with the customer. I use big Ben for all of my cleaning requirements without hesitation.
Thrilled to have last minute mattress deep clean slotted in on a cancelation! Mattress dried quickly with aid of fans. As a neak freak, I'd prefer workers to wear disposable booties as constant in and out on a melting day brought gravel onto my floors. Worker tried wiping with microfiber but clean floor had to be washed again.
Jason worked 5 straight hours diligently cleaning our furnace vents and carpets. He advised on what to expect, went over cost, and diagnosed & assisted with the leak in the humidifier. Not the cheapest; but I was pleased with the results.
We used these guys for a second time and they did a great job. This was a smaller job and they were extremely responsive! They were able to fit us into their schedule the same day and only billed us for the minimum services call, will be using them again in the future.
Also dryer vent cleaning and central vac cleaning. Josh and Rob were exceptional! They completed the job quickly and professionally. They were extremely helpful as well explaining processes and ideal scheduling of services.
Based on some great referrals we hired Big Ben Cleaning to clean the furnace and ducts at a house where the ducts hadn’t been cleaned in years. They were on time, very professional, very thorough and did a great job! I’d recommend Big Ben to everyone!
We just had vent cleaning and dryer vent cleaning from Big Ben Cleaning Service. Not only we’re Josh and Sam on time, they were even a bit early which was great.
Once they arrived both techs were very friendly and continued to remember my husbands as well as my name throughout the service which I really appreciated the thought of them getting to know their customers!
They did an exceptional job and even told me they won’t be doing my dryer vent as they said it was very clean and they aren’t going to charge me for a service that isn’t needed. They also did a superb job of cleaning the furnace as it was quite dusty from the previous homeowners.
I’d definitely recommend Josh and Sam and will specifically ask for them next time I call to have a service done!
Josh and his partner showed up right on time. Very professional and took there time explaining the services. Would have Big Ben back when it's time to clean the carpets!
I used Big Ben Cleaning Services twice (in 2020 and 2022) and they are consistently great. On-time, professional, explain things well and answer my questions. My home feels so fresh after the carpet cleaning. I would definitely use their services again.
Jason did a fantastic job cleaning the carpet! He is professional and very informative but most of all friendly! Will recommend this business and definitely use them in the future!
I paid $726.00 for two furnaces, 25 vents, two humidifiers with filter changes and a dryer vent that was cleaned on the outside and inside. The guys were on-time, very responsive and professional. In addition to a great clean, they answered all questions and showed pics. My dad (87 yrs old) was shocked by the price. Credit to the technicians for their explanations and for dealing with it professionally. More than anything, my Dad was just looking out for me, and reflecting on pricing as it was a few years ago. I strongly suggest this company and this service to everyone who wants to ensure their home has the cleanest air flow.
Our experience with Big Ben has been nothing but fantastic.
We were in a scenario where we had an equipment failure which caused material to be sent down the duct. It was imperative that we get our production back up and running and Myles and team did not disappoint. Not only were they professional, but they even came after hours to ensure our downtime was minimal.
After being an HVAC tech for 2 decades, I was very impressed with the thorough job they performed and would highly recommend their services to anyone needing a professional clean.
When I initially called I was graciously greeted. The person I was talking to was incredibly helpful. She provided me with the exact service I needed. On the day of the appointment, The technician kept me informed of his arrival. When he did arrive he was extremely professional and informative. He did an amazing job on my carpets and I would absolutely recommend Big Ben.
I guess a lot of times we don't met many genuine people that care about what they do.if u do meet a few ur blessed. Today, Big Ben came to clean our furnace and did just that. Couldn't be happier. They did an outstanding job.
Great service. Kept me appraised all the way until the end of the appointment. Showed before and after pictures. Will use them every year for my furnace cleaning going forward.
We recently used Big Ben to have our furnace and vents cleaned, they were great from the first phone call, fit us in for an appointment and sent Anthony to do the work. He was on time, very polite and did an amazing job, they even sent us the before and after pictures. We would definitely recommend Big Ben, we will be using them again.
Big Ben Cleaning Services did a fantastic job cleaning the ducts at our new office. It was their busy season, and they still worked out a schedule that worked for both parties. I highly recommend them.
Jason was actually early and was friendly. He was efficient and explained what he was doing. There were no issues he had to report. I plan to use Big Ben again when I need furnace and duct cleaning.
Miles was fantastic. He was short-staffed and knew my appointment date was the only option I had available, as my house was being listed for sale. He came out himself and made sure the servicing was done. He even swept the stairs for me afterwards because he knew I had stagers and photographers coming over. He went above and beyond and I appreciate it!
Big Ben (Jason) are professional and do a great job! The time savings is worth the price! Also, they were quick & responsive to fit us in their morning schedule, when our child unfortunately got sick on the carpet one night. Can’t thank them enough on the fantastic service!
We were incredibly impressed with the services provided by Big Ben Cleaning. We will definitely be using them going forward for all our furnace, duct, and carpet cleaning needs.
Jason our technician was super honest and thorough. He did a wonderful job cleaning the furnace and ducts and the before and after pictures he showed us were mind blowing!
We initially signed up for carpet cleaning too but he was incredibly honest with us and told us that cleaning the carpets would result in lots of odours to resurface from the steam so we are just better off replacing the carpets. Any other company would have gladly cleaned our carpets and taken our money but Jason was HONEST, which we appreciated.
I highly recommend Big Ben Cleaning Services to everyone and will be referring them to friends and family going forward.
Thank you Big Ben team, you have won our business for life.
Jason and his helper (sorry I didn’t get his name) we’re very thorough and did a great job. Deep carpet cleaning and duct cleaning. Definitely recommend!
Anthony was the Technician that came and cleaned our furnace and ducts. He was very professional and very knowledgeable. I would recommend Big Ben to everyone!
I had Big Ben Cleaning Services come and clean my furnace, vents and h-vac system and the job they did is by far the best job I've ever had done. The guys worked hard for a solid two hours and even my vent covers looked new after. I will definitely use them again.
We had a puppy explode on our carpet. Big Ben to the rescue. On short notice they squeezed us in at the end of the day. Did a thorough job and everything looks and smells perfect. Thanks!
We had our furnace and ducts cleaned yesterday. Anthony did an amazing job! You could tell he really cared about his workmanship and did a really thorough job. We highly recommend Big Ben Cleaning and will be using them again in the future. Thank you Myles and Anthony for your great work! Melodie
I had my furnace, ducts and dryer vent cleaned. They were professional, knowledgeable and very thorough. I was very happy with the service I received and would highly recommend them. Josh was fantastic!
I have used Big Ben twice now. After using them I won't use anyone else. The first time we used them they did an amazing job on our carpets. Our upholstery chairs we had cleaned ended up with streaks. So they took them and worked on them to see why. They came back looking amazing, and we didn't know but it was a very hard to clean cotton. They went completely above and beyond. In our recently purchased house we had pet stains from previous owners. We had the carpets cleaned and deodorized, however the awful smell came back in two areas. They fit us in right away before we were leaving out of town to do a deep extraction. The smell is completely gone now. They have amazing customer service and won't suggest spending more if it's not needed, and if something isn't right they fix it right away. I couldn't be happier with the customer service and professionalism. If you're considering having any cleaning done I would highly highly recommend Larry, Miles and Josh. Thanks Gentlemen! I'm so thankful I don't need to replace carpets!
Josh did an amazing job on the carpets in our home! They booked us in within two weeks, they arrived early and they took their time. Exceeded my expectations! I love clean floors and carpets!
We've used big ben for a lot of our clients over time and found they offered just fantastic, affordable services. I recommend them to anyone looking to have that professional clean in their home.