I was super-impressed with the team at Big Guy when the engine in our Escalade packed it in shortly before Christmas. They sourced a warrantied remanufactured engine, had it delivered and installed it flawlessly in record time. In fact they sourced one engine, then a different one with better warranty!
Great communication and work was done as promised, when promised with no issues. I’d had a couple of smaller repairs and inspections done previously and will continue to give them my business. Highly recommended!
Very helpful people! Fantastic customer service. Got my car in for a check engine light and Brad took the time to fully clean all the engine gunk and made it feel brand new for 23 years of age. Will be back for any other service
When I called to inquire about an issue with my car, they were super friendly and worked with my schedule to get my car in. In person, they were Aldo very pleasant to deal with. They called me after taking a look at the car, before doing any sort of work and gave me a quote of what it would cost. It ended up being cheaper than expected, which was a bonus. A very good experience, especially as a woman and would go to Big Guy Auto again!
I just called them for a consultation, and Brad was more than helpful with the information he provided me. Appreciate these people who consider helping more than just thinking of money!
Updating my review from 3 years ago. 3 years of nothing but the BEST service. Choosing Big Guy is like having a big brother for a mechanic. They're always there for you, look out for you, and go the extra mile!
With aging vehicles, we have things come up on occassion. Whether it be a big problem, or a little quirk, they've always come through for us.
These fine gentlemen have been nothing short of fantastic. They make supporting a local business a no brainer!
Excellent service, I highly recommend Dave and Brad. Dave went out of his way to fix our vehicle during their very busy Christmas week and we are so very grateful.
I travel on highway 2 to Edmonton on a regular basis and need my vehicle in top shape. Big Guy Auto has done this for me on a number of occasions. Knowledgeable, reliable and quick, good service. Go there.
Had a wonderful experience with these guys! From the very start of the first phone call I got nothing but good vibes and excellent service! They got my car in to be looked at AND were able to fix it same day! Definitely recommend them
These guys are thieves. My nephew took his car in because it was overheating. They told him that the motor was shot and there were metal shavings in the oil. They offered my nephew 400 to take the car off his hands. My husband who is also a mechanic came out from Edmonton to take a look. The car needed coolant and an oil change. Stay away from this business!
Great shop got my truck back on the road in no time and for a reasonable price. Brad and Dave run a great shop! Definitely will be coming back here for future repairs. Thanks guys!
Big Guy Auto replaced an axel seal and in the process discovered one of the ball joint boots needed to be replaced. If you are like me I have no idea what this means, but they were very patient and explained the concern that is needed to be replaced. They were reasonably priced, patient and professional. I greatly appreciate the time they took to make sure I understood what work they were doing and that the quote was accurate. I would highly recommended.
Took my truck in to get the heat working. They got it done quickly and efficiently. Very professional environment and kind staff. Definitely will go back and would highly recommend.
Great service! I was originally quoted 772 for the service that I getting and I agreed. Because it didn't take as long as the mechanic thought he took off some of the labor charges and I ended up paying 640. Honest guys and a good experience.
They got me in quickly, and got the job done within the day. Explained everything, physically showed me what was wrong, all for a great price. Will be returning
Dave was extremely honest. Gave me a quick, but real diagnostic, and told me what to be careful of without even charging me. Excellent service. Definitely reccomend these guys. Top notch