BMO Bank of Montreal

I never experienced such terrible service in Canada. Give me wrong information result in my account deduction, I complained to the manager but nobody called me back to response the complaint.

I had a terrible experience at BMO Westbrook.
The lady that was supposed to open up the bank account didn’t have enough experience. It took about 2 hours to create a bank account. She couldn’t figure out the mandatory fields, blamed on the computer system and 3 times she went and asked her colleague to help her! I was frustrated and she tried to be funny instead of solving the problem asking about my vacation plan, weekend plan!
A few days later she called me to come back to the branch and sign some paper because she didn’t enter my title correctly, on some paper she used a different title than others! So I had to go back and sign the paper! It’s been more than 3 months that she was supposed to mail me a copy of the signed paper and I haven’t received anything yet!
For the first time I learned how a “terrible customer experience” feels!

Outrageously poor customer service. The assistant branch manager, Cori is extremely rude, and refused to reimburse fraudulent administrative charges applied to my account. I am closing my BMO account, and will file a formal complaint with head office against this branch, and the individual in question.

And this rate is only because of Mr. Matin, personal banker, who have been literally helpful as well as professional about his profession. We really appreciate your assistance towards us regarding investments. Thank you.

0 out of 5. If you have time, do yourself a favour and go to a different branch. The service at the Westbrook Mall location is slow and management appears poorly trained.

0 stars would have been my first option. Very very slow, I remember a lineup and 2 people were helping customers and a 3rd that was definitely needed was just sitting there. Also they never answer their phones and they desperately need to fix their phone system, when you call it asks if you want to speak to an agent or if you know the first initial to key it in, so instead of them giving you the option to hit say 0 to go to an agent, you have to wait for it to say I didnt understand your selection twice then it sends you to an agent. So dumb and to top it off their banking hours are the worst, this world is a little to busy to be able to make it places at 5pm and its sad they open at 10 pm, clearly they are only and just barely capable of working 7 hours, I think it's about time I look into making a TD account or a Scotiabank account.

Nice tellers if you have time to kill as this branch is arguably the slowest bank in Calgary