BMO Bank of Montreal

Today I went to bmo.there was a lady named humberta.so nice.she always deals with all guys with greet and manners.i appreciate her services.another Punjabi girl I don't name she also dealings with humble and happiness.today I visited bmo with family.they treated us very good.mr Ravi dyal was really appreciable.he done his duty politely.

Always a line up here even if you come when they open. Tellers take a whole lot of time to solve queries

Absolute worst. Always a super long lineup and they lack experienced and professional tellers. Be sure to dedicate at least 1 hr to get anything done.

Hardly I go to this location. This place is horrible.the service is horrible.you have to be on the queue for more than 30 min to get serve

If you want to visit this branch, be ready to stand in line for at least 40-50 mins.
Always 1-2 tellers working. Worst branch in the whole city.

Left voice mails for three days no care to call back or pick up phone. Drove 45 minutes to bank to what could have been a simple phone call. Horrible customer service, longest lines both times I’ve ever seen.

Didn't even bother checking my paperwork and told me that I can't make tax payments after standing in line for 8-10 mins. I called the alberta government and they confirmed that all banks can pay. Extremely poor service.

Worst bank to deal with. Banker are completely lost and the branch manager is stuck up holding personnel grudges against customers. Avoid this location.

All these bad reviews are legit, I called 5 times from my house and no one picked up so I assumed they are busy. I went to the branch to see two tellers just talking to each other. So I called branch phone number while being at the bank. The phone was ringing and no one not even one person gave the phone an eye or to check. Complete absurd

This branch never pick up phone. When you go there no matter how big is the line there are always two Rep on the till and they take forever. You lost your one hour definitely.

Probably the worst banking experience I’ve had. Only two tellers working, spent over 30 minutes in line. Spoke with a teller then realized there was an error with request. The line up was out the door. Would have had to wait probably another 45 minutes to talk to a teller because the line up was out the door. I called BMO and they issued a cancellation of my banking request within 10 minutes of talking to the teller. BMO tried calling them, they wouldn’t pick up the phone, they then sent through a cancellation request. They obviously never responded for a few days, so the cancellation never happened. Now the bank is trying to collect fees off me for not canceling the request. It’s not my fault you never respond to requests from bmo. And now you want to profit off me for not doing your job. I called BMO with 10 minutes and canceled it.

Their phone line says it’s down, after you call a few times you can get through. Also good luck ever talking to anyone, you leave a voicemail and they state you will get a call back by the end of the day. Which they don’t. I finally received a voicemail stating they didn’t cancel it within time so there are fees. This really is not my problem. If this issues is not resolved I will take all of my banking elsewhere and never bank with you in the future. I have been baking with you for ever and this has been honestly the worst experience. Charging clients for your miscommunications is not my problem.

I would give 0 star if i can! I stepped in branch today to verify my identification regards to my account! After a long wait bank teller had me and she was supposed to call customer service for cross verification so i can contact telephone banking for futher issues! She claimed she did everything on her side but nothing was done! When i called customer service she said same thing that i have to stepped in branch for authentication purposes and also teller left no notes for my visit as well! Such a time waste, this bmo branch sucks

I would give them zero stars from online banking to branch nobody knew how to reverse a auto deposit etrans i know mistakes have been made by other people but thry cant seem to tell me how or when my 1230.00 mistake would be rectified if at all. The branch manager doesnt even know how to get it rectified how do you get a branch manager role without knowing how to help customers fix there mistake melanie is a piece of work and obviously been rude to other customers as well. Stay far away from this bank 2 tellers on and a line up to the door. Ill certainly say if there family member made a 1200.00 mistake they would see there money. SHAME ON YOU BAD KARMA WILL ALWAYS WIN. Lets just hope i see my money i will update on this review to see if they are crooks or not

Work experience ever.
Whenever I visit this branch, every time I have to wait for around 2 hours

Worst experience. Single person serving entire line up. The wait time is 2 to 3 hr. The manager is not helpful at all. I ask her assistance with locker she just said you have to wait in line.

At the tellers stand at booths for 10 mins surrounding one computer. Than walk away or two tellers are helping one customer… poor costumer service long line. Tellers laugh at the fact your waiting for help

The worst experience ever. One cashier serving 13 people. Old ladies came at 11Am but still didn’t get service till 1: 30pm. And she is still waiting. We are the 7th person in line and there are 6 people behind us. Westwinds branch in Calgary, AB not recommended for businesses & personal banking.

I’ve found that every time I call this branch, they never pick up. I’m not sure if it’s maybe the time I am calling at or something else. Overall, the customer service is okay. There are a few employees who are a bit rude, but I’ve also found some really good staff that have answered all my questions. I think it’s mostly just hit or miss with the customer service.

I really do not say name but this time I will, It was worse customer service by Abhi. Really really disappointed. Laziest service i ever seen. He do not want to make call to verify my DD. Plus asking other bank phone number from me so he can verify my DD. They have all bank’s details and phone number but NO. Working super super slow and put my DD on hold for 2 days. I am with BMO for more than 3 years plus I have one mortgage and one business loan with BMO although customer service is Zero.

I have always found the staff here to be knowledgeable and personable. I like that they are always looking to help their clients.

The worst bank ever. They charged me with $105 cuz i used my card several times. They steal from me! Horrible.

I had a great knowledgeable time when I met with Rukhshanda. She answered all my questions and gave me other options as well. I highly recommend meeting with her.

Not sure why I feel like I am being interrogated every time I bring a cheque to this bank most locations I go to I feel like they think I am a criminal trying to pass fraudulent cheques. I have been a client with bmo for over 20 years personal and 5 yrs business.quit being so nosey take my money and put it in the account. Trust your loyal clients or lose them.

Went to the McKnight Branch wasn't busy, went to the first teller told me to go to a different teller cause she couldn't finish my transaction for the system of was busy she finished serving another customer. I went to the next teller and my transaction was completed with in a few minutes.

Do yourself a favour and choose any other bank but BMO. Specially if you are a business. All banks are competitive and they all have similar rules and regulations, however, it's the staff and service that makes or breaks your business. Having your best interest is the last thing they would care about, and BMO and their staff are good at doing the bare minimum they are required to do, so typically, it would take several attempts to get your issue resolved. This assessment is based on a two year experience with them and soon enough I will take my business some where else.

Rukhshanda was very friendly and made my experience a great one! Definitely was dreading going to the bank but she made setting everything up such a breeze! Thanks again!

1 pm on Saturday 15 people in lineup and 3 staffs, management should do something about this, here is alway long lineup

I dealt with Veena. She is very smart and knowledgeable person. My first experience at that branch was great.

It’s been 40 days I submit the cheque, and I went today to the bank and they said its still not cleared out and is on hold. 40 days to get the cheque cleared.i waited one hour for an answer but still no exact answer.i beleieve they are not well trained or don’t take customers in a serious way. Worst customer service at this location. Bmo needs to change their employees at this location.