BMO Bank of Montreal

I'm a third party trying to help one of the clients of BMO for general inquiry. I called and left 4 voice messages within 3 weeks, and NO ONE contact me back even thought the voice machine said they will call back by the end of the day. This is getting very frustrated and I find this is very unprofessional.

I was looking to get a loan and the lady pretty much said she can't do anything about it because of my situation. I accepted it then but after a few weeks I tried with RBC. Lo and behold I was given 50K LOC and the person who helped me was super nice and accommodating. Very different experience with this branch's lending person I had the misfortune of dealing with.

People of colour, be wary here; there is one teller who is heavily reliant on stereotypes; she is incredibly unpleasant and never allows you to have an easy visit.

Another bank messed up on a draft that we deposited at this branch. The staff here went above and beyond to help us sort this out, even though this wasn't their problem. Thank you!

Employees won't help you they will just smile and wave. All the offices are full of people willing not to help customers

Came to the bank for some help. Was made to wait 20 mins passed my appointment the lady refused to do anything to resolve the situation and then I was told she needed to go eat lunch and had another appointment even though she was going to open me an account so she rushed me out the door.

Frustrating that you can't access your own money. I wanted make an in branch withdrawal and they won't do more the $2500? ! They told me I would have to go to multiple branches. Great service.

10 days ago, your ATM chewed up, and stole my bank card and my cheque. You still have not offered ANY TIMELINE, or ANY RESOLUTION. Once this is resolved I will be moving my 2 accounts to a more reputable institution. Shame on you for this pathetic customer service.

Update: STILL no response from BMO. Nothing. Absolutely cannot wait to leave this bank and take my business elsewhere.

What an excuse of a bank and a branch. Maybe you're paid little above minimum wage so you're not motivated to do anything to help the clients.

Do not go trust this Bank! On Christmas Day we deposited cash and the machine just took it without adding it up to our account! Now we have a case number and nothing is happening nobody is even following it up or sending us updates. They have this good way of ruining our Christmas Day!

A month ago, the machine by the drive thru ate up our card without any notice or no heads up on what is going on. We have to call and see what’s going on.

And for them to renew your expiring credit card you need to call them and let them know. Unlike other banks, they automatically sends the new one.

I will still give them a week as they would reason out that it is the holiday season that is why the updates regarding the money being eaten up by the machine. If no updates or no good news after a week I am changing banks and DEFINITELY NOT recommending this bank to others.

Not to mention the cringy lady who was in a hurry to print my statement of accounts when we we’re getting a house. She even said they will charge 5$ next time I’m like we’ve been thru RBC 5 mins ago and they gladly and pleasantly printed my husband statement of account. I complained incident and they said they would ask that lady to call and say sorry, but because it’s BMO, it never happened.

My husband is with RBC and they give excellent customer service I would recommend them especially the one in Shawnessy Calgary.

Great experience with setting up a bank account and getting a credit card. Can't speak to the other employees at this branch, but Rachael was particularly helpful in making the whole process easy for me as a customer.

Recently Rachael was able to help me resolve several issues with my account and BMO Rewards. She was quick to respond to my emails and calls. I also bank with TD and my personal bank representative there isn't nearly as informative or quick to respond to the issues that come up.

Did not appreciate discrimination by staff towards another customer; will be following up.
During a recent visit, there was a woman with two children, one of whom had special needs. As sometimes happens, the child was a bit restless and making some vocalizations. Everyone was able to carry on with their business.
UNTIL an employee came from one of the offices and instead of offering to help, asked the mom if she could control her child. The child was by no means out of control and both the mom and the other child were doing their best to comfort him and keep him calm. Then the employee asked the mom if she could HURRY UP AND LEAVE and she calmly replied that was out of her control; she was waiting to finish her transaction at the counter. Then with great impatience, this employee whom I can only imagine had at some point had his empathy surgically removed asked loudly, "Well don't you have someone you can leave him with when you go out? " and bless this mother, she did not raise her voice or lower her head; she just replied, "No, I do not, we are on our own. " (And does it need to be mentioned that it is not unreasonable that parents bring their children along with them on errands? She should not be expected to hire a babysitter just to go to the bank.)
The man continued to huff while the rest of the customers stood aghast and a couple of the tellers visibly cringed. I don't know if this kind of behavior aligns with BMO's values, but they certainly do not align with mine. I will not be back unless it is to hear how they are making things right, starting with educating employees on diversity, respect, and tolerance for other people.

Went in on Oct 16,2021, while waiting in line there was an argument happening between a customer and staff, getting heated. Then it was my turn and I thought I was lucky I had another staff member. The reason I went in was that my debit master card was not working. I handed her my card and explained that the Mastercard was not working. She told me that was not possible. She said that it must be the retailer. I told her it has never worked, she would not take my card to see If there was a problem, she said that her daughter had the same card and hers worked. I told her mine would not even work on Amazon. She said that this is not possible and maybe I should get a real credit card. No help, I even asked if I should get another card, and again was told that it is impossible that my card doesn't work. Gaslight much! It was a total waste of time, useless and no sense trying to get help at this location. I should have left when I saw the argument happening in line, obviously customer does not come first at this location. Trying a different location.

If I could give BMO zero stars I would. Atrocious customer relations. Deplorable service on the telephone for one thing. Four hour plus wait sometimes, today over one hour and that was early in the morning. Not acceptable. I have tried getting through for two weeks to speak to someone but to no avail. I don’t have the time to sit waiting for this inexcusable length of time. I even visited a branch in person two weeks ago in Shawnessy to ask for a service call. I was guaranteed that call…. That was a waste of time as no-one from BMO contacted me. All I want to do is close the credit card account! I have contacted my other banks on the telephone and they seem to have no problem in offering the same, continued reliable customer service during this pandemic. BMO wake up. You need to get your act together. I would never want to bank with you and would never ever recommend you.

A bank staffed with incompetent employees and managers.

I have only been dealing with them for a month and they have failed to identify explicitly stated facts within the black and white information I provided to them. After providing sensitive financial documents and explaining them to Philip Shelby, several weeks passed and I received confirmation that the product I had applied for was approved. Moments later, a request for additional information; information which he had already received, and questions I had already answered! I asked to speak with the manager he referred to as presiding over the process and he connects me with an entirely different manager, Lakshmi, who was not the least bit helpful. An entirely unremarkable conversation.

Today I receive a phone call from Darren who identified himself as the branch manager, who tells me in no uncertain terms that the application was denied due to information I had presented at the very start which had been explained and laid bare. I waited four weeks to hear from this bank to determine if I was eligible for this product and they could have told me the same day that I was not if they had had even the slightest bit of sense in their heads.

When I asked Darren why Philip Shelby had misrepresented the facts in this way he was less than apologetic and said he could not speak to the circumstances regarding this failed transaction. Not only did he not familiarize himself with these dealings before he contacted me he was not interested in having me relate them to him. He was not interested in discussing where the due diligence, accountability and their clear and timely mistake had failed to be identified by their professional processes. Darren has conveyed to me through his actions, or lack thereof, that his position is to act as a blunt instrument in any controversial incidents regarding the conduct of the employees within his branch: immobile, uncompromising and otherwise uninvolved.

Beware in your dealings with BMO Shawville. They employ managers who will not acknowledge the short comings of their employees, even those who cannot be bothered to keep track of which sensitive financial documents they have and have not received.

When are your hours going back to normal? It's very hard to get to the bank when I'm working the same hours! It would be so helpful if you were open on Saturdays and/or later than 4pm
Still wondering when or if BMO will be going back to regular hours, such as staying open later than 4pm! The hours now are very inconvenient, especially when I have to actually speak to a teller!

Only been into the location, one time, normally I transact my business downtown. Found the staff helpful and friendly. In fact, one of the staff, reminded me to set up my online account for banking. Had to laugh at that, but hey in this day and age, it helps to be reminded at times. The location uses safety procedures for distancing and hand cleaning, wearing a mask is always a good idea as well. Now that I have visited this location, will go back to transact additional business.

Jessica and Darren go above and beyond for all clients. This branch staff is always friendly and helpful.