BMO Bank of Montreal

Worst customer service the belittle you if you are a bmo customer use another bank this bank has the worst customer service I wont b back

This is by far the worst branch I have ever had to deal with. You can never get a hold of anyone when you call the main line and I have never had any of my voice-mail messages returned. The only person there worth dealing with is Omar, he is very through and will always do his best to answer all of your questions and if he doesn't know the answers then he will find someone who can. My mother's estate was done at this location and as soon as Omar had to take a medical leave it was like we were just forgot about and when I finally was asked to go in and sign papers in JUNE when I got there no one knew what was going on even though the day prior I called to let them know I would be coming as I live out of town, anyways I managed to make it with 15 min left before close and the girl had no clue what I was talking about even though all the documents were supposed to be up front thank God she finally found them and I got them signed and didn't hear from anyone again. It wasn't until I went to deposit and cash an estate check that I was told by a different bmo branch that the accounts were still frozen and there was more paperwork to be signed. So I go to lyneood again and find out I had signed everything it just was never faxed in to their estate department. Thankfully Omar was back from his leave and he took care of it and explained what had happened to me and he is now doing what he can to fix everything but I phoned and emailed today looking for an update and contacted the people Omar had directed me to and guess what no reply to my emails and no one answering calls and at this point I can't be bothered to leave a voice-mail. Definitely would recommend taking your banking needs to a different branch.

I used to enjoy coming to this branch but the gentleman who always helped me no longer works here. This afternoon, I was first in line and there were two tellers. One teller finished with her customer and then left without acknowledging me or letting me know why she couldn't help me.

The other teller finished with his customer and I was up next. Someone else came in the door and walked straight passed me to the teller. The teller didn't correct him and say that I was first. Instead, the teller proceeded to help that gentleman.

I felt ignored and not valued based on certain assumptions about me based on age and race. You may not have intended that, but the fact that you didn't acknowledge or apologize, made me feel that way. Please treat everyone fairly and speak up if you have reasons for treating some people better than others.

When it was my turn, the interaction was fine and friendly, but no explanation why the other gentleman was helped before me.

They don't pick up the phones during operating hours. Leaving people who are calling from abroad having to spend an arm and leg to trying to get ahold of them. You have a job to do and that's answering phones to help customers.

I’ve been trying for the passed 2 hours to try and connect with a customer care rep from this branch and they refuse to answer the phone. Very disappointing considering my situation is urgent and I need to speak to someone ASAP.