Bonnie Doon Medical Centre

Drs are good. Good luck dealing with the disorganized medical office assistants who have no idea whats going on, one with the long nails and black hair doesn't let you finish talking. Also I agree with past reviews on being hung up on while on hold. Wait times can be anywhere from 5 mins to 2 hours, even when you have an appointment!

The pharmacists and staff are very helpful, warm and courteous. The care and attention they give to their patients … just amazing! Chirag, Nidhi and Angela always go the extra mile to ensure me and my family get our meds on time. They are the best!

They had me schedule to see a internal medicine specialist, I was rescheduled twice. No sorry, no explanation but yet the public are expected to cancel within 48 hours or be charged a fee, yet the public have to cancel their plans and/or lose wages. NO RESPECT DON"T GO TO THIS CLINIC

I walked in because I had a blocked ear for three days. Dr. Bulk, Mohamed was a good listener and treated me efficiently and effectively. I was out in half an hour.

Made an appointment. Came in and there was no appointment. So I waited for 2 hours. I made the appointment so I wouldn’t have to wait for 2 hours. Good job.

I’ve been going here for a few years. Most of the docs are GREAT. They have a wide variety of services available but it’s hard to book in for those services like nutritionist, counselling and a nurse. I’ve had to wait over an hour numerous times even with an appointment booked. I’ve had appointments cancelled last minute after arranging childcare to attend. The front end staff are constantly changing and it seems many don’t know what in the world they are doing. I will not trust one of them to take a simple blood pressure and always ask the doc to retake it. I’ve been in the presence of their lead receptionist accusing others of stealing from the back and in arguments with other front end staff over petty things. I think this clinic could do very well if they wiped their front end staff and started anew with good training in place and a “leader” who doesn’t come across as a bully to others

Came in as a walk in patient
Waited 3hrs to be the last one taken in.
Was called back to get results, they tried to schedule me for 10 days later. Or told me if I want results sooner I can come in as a walk in. I agreed and she told me the time the Dr started. I arrived 10 mins before his start time. I wait for 1hr before asking the receptionist an approximate wait time. She said there were 2 patients before me, 4 patients in the room and a total of 7 waiting for the Dr. She wouldn’t give me an estimate wait time and when I tried to further understand my spot on the check in list the receptionist became irritable and agitated with my inquiry and didn’t give me any idea when I’ll see the dr. This prevents me from planning my schedule accordingly and notify anyone if I am going to be late to my place of employment.
Other patients were given the option to leave and receive a call when the Dr was ready. During my visit both times this option was not given to me and I think it is inconsiderate.

Be patient, this is a very, very busy clinic. They WILL accommodate you; be patient. I have found all of the doctors to be very, very knowledgeable- specialists included. They 'know their medicine'. They will send you for help with a medical issue. I never asked, the doctors initiated.
They have helped me resolve so many medical problems that I was leaving untreated.
I feel better and have more control over my health/ body because of their follow through.
From dermatological to gynaecological to respiratory.to regulating BP, to insisting that I have a thorough physical.
Because I had left a problem untreated it took a full year for my body to heal/ correct itself. It was because of the doctor listening and insisting I go to a specialist that my health is so, so much better.
It takes time, follow through and patience.
Keep your appointments. If they say come back in 3 weeks come back. Write your questions down and ask them. I was confused about how to use my prescription. I booked an appointment and took it in showed it to the doc and she explained it perfectly. Did as she said and it worked beautifully. You have to keep going back for checkups and appointments because things can't be fixed in 1 or 2 appointments.
All family GP's are 'spot on'; Triffis, Soriady, Bulk. They are all very thorough and will send you to a specialist to investigate the problem and get it resolved. You must do your part/ follow doctors orders.worth your while.very good clinic- good doctors. Busy, busy place. 5

I think an emergency wait time is shorter than this clinic. No time line given. No updates. Just sit and wait.
Oh and after 3hrs, how dare you ask rough waiting time remaining.

Not a great experience waited for the doctor, he finally came after awhile, but didnt do the medical treatment i was expecting.i dont know if i will come back again after this.the staff were also unsympathetic when i called to complain.

Beware.they told me come in for a walk in at 12: 15 then turned me away. Also another time I walked in reception recieved me then proceeded to forget about me right up untill closing.classy

No wonder why this place has 2 stars. Maybe it’s because of your terrible reception team who thinks it’s ok to NOT confirm appt dates then demand money for missing the appointment. IT WAS NEVER CONFIRMED… and the THING that answered the phone was so unprofessional and laughed at me. What a piece of work. Of course you could only get hired at a job with 2 stars as it’s the same as your self worth. Absolutely pathetic.

I have been to this clinic several times and didn't find them rude or disorganized. The Doctor was great, got my prescription, and the wait time wasn't too bad. Seeing all the negative reviews.sometimes it's the client's perception or behavior. A little kindness goes both ways, their jobs are difficult in these trying times.

The receptionists are super friendly here, when I came in with a burned eye they got me in fast with their optometrist, and when I was there with my kids the dr there was super kind and helpful

To all the people giving this place 1 star, I am sorry for your experience, but this is the current state of medicine in this province.
The CLINIC DRS AND STAFF ARE AWESOME AND SO FRIENDLY!
and there is always quick wait times, but have had to wait hours at other clinics.

HIGHLY RECOMMEND THIS CLINIC!

I love this place. Amazing service from Dr. Yesmine. Thank you! Amazing front desk people as well.

I have been dealing with Dr. Trifis, Mira and their colleagues for almost ten years now, I honestly cant say enough good things about them, they always provide me with the best service and take my health concerns very seriously as small as they may seem. I recommend Dr. Trifis to anyone seeking a great and caring family doctor.

Honestly go anywhere else other than here, of the few times I have been here it's been more or less the same as the other reviews, Terrible. There is no such thing as service here. Difficult and rude staff from the front to back.

My God. Worst Medi Clinic in the city. The Doctor is totally impersonal with an attitude. Their rating is well deserved.

I went to emergency at the uofa for stomach pain and got testing done. The doctor there dismissed my symptoms and told me no real treatment was needed. Came here and saw dr. Swaih, he actually listened and sent me for further testing which resulted in a diagnosis and I will be seeing a specialist. I am very happy with this clinic.overall everyone was nice, good follow up, very minimal wait times and an I got an understanding on what has caused my pain.

Came in for a 35 mm long deep cut across and down to bone of my left thumb knuckle from a construction utility knife. I received immediate excellent, efficient medical attention from staff and especially Dr Jesmin Soroardy, MD CCFP (family medicine) who took great care of me and stitched me up, and delivered a tetanus shot. Thank you Dr. Jesmin Soroardy and all the staff there at the Bonnie Doon Medical Centre!

Every time I go here the receptionists are rude. I’ve been on hold for an hour then they hung up. I called again. They hung up after 6 minutes of me on hold. I’m too sick to come in and just needed to ask a quick question. This place is always disappointing. I just have to go here cause it’s my closest clinic.

My daughter was having a severe reaction to a nut allergy. We were never seen. Finally the pharmacist helped us once we realized no one would help us. The nurses gave no advice just made us wait forever until we gave up and left. It was a terrifying experience and I'm very disappointed. Glad my baby survived.
What a joke of a clinic.

Came here for a walk in appointment. They told me it was “about an hour” wait. It’s been over an hour and I still haven’t seen anyone. While waiting a mother came in (after 3 pm which is apparently when they cut off walk ins) The mother asked if it was possible to get her daughter in who had a terrible earache & it has been there for a couple days. She expressed all she needed was a prescription for an antibiotic for her CHILD. The mother was denied and told that it was just not possible as the walk ins were done. She was told to go to ellerslie medi centre (25 min drive) The mother then just politely asked again if there was any way she could just bring her here now as she’s already been denied at a few other medi centres in the area- and just wanted her daughter to not be in any more pain for another night. Again she was denied, given no empathy and had left. Later on an old man who did not speak much English came in for a walk in. They told him it wasn’t possible. And due to not being able to understand each other they just allowed him to sit & wait to see a doctor. I am honestly disgusted to see this behaviour. I couldn’t believe they would turn certain people away but let others in… keep in mind this mother came in around 3: 10 pm. And the man came way later about 3: 30 pm.i don’t understand how this is acceptable in any way.

I’ve been a patient of Dr. Trifis since early 2017 - for over five years now. He’s an excellent and compassionate doctor. He’s gone above and beyond to help me with any issues I’ve experienced, and has facilitated referrals to specialists when needed. The support staff I’ve interacted with have always been kind and courteous. Thanks to everyone at the clinic for your consummate professionalism.

Had a Walk-In to see a doctor, at the insistence of 811.
Doctor took less than 2 minutes to look at me and told me to go to a hospital.
Over five and a half hours wait later, had a ER doctor practically laugh at his stupidity and being unable to diagnose a simple dermatological problem. Didn't help that the letter he wrote for them had multiple spelling mistakes.
Lazy and inept.

Angeline, the receptionist really needs to work on customer service skills. She’s ornery and made customers/ patients feel uncomfortable while waiting

The front counter is very disorganized. I had to wait 1 1/2 hours on hold to ask a question only to be cut off. Tried to get a form filled out by a nurse only to be informed I'd have to make a separate appointment. Do not go there if you want any compation.

Doctors are good. Receptionists are absolute terrible. I went to get my ear flushed out. Turns out the office had no water. How does a doctor office go with out water?

Been here twice. Two different doctors, Dr. Bulk and Dr. Trifis. Both did not just lack empathy, but had NONE. Physical may as well have been performed by a fellow patient, blood pressure was taken so poorly that the results are unusable, and they got my height wrong by a full 6cm.

Oh and you will have "fun" reading the feel schedules pasted to the door of your room. The clinic is messy and it is clear no one cares. Yes reception is dreadful as all other reviews will attest.

Your time and especially your health are worth more, go elsewhere.

This Medical Clinic has improved and is very convenient and easy to visit. The Doctors listen carefully and treat/refer as needed. The atmosphere is pleasant and the staff is approachable.

I felt very unhealthy on Sunday 04/24/2022, and I went to schona medical but unfortunately, there were many people before me, so I decided to go to Boone doon medical center at 10: 30 am, and it was empty and when I arrived I A young woman attended very rudely and told me that they could not attend to me because she thought my symptoms were from covid as if she were a doctor, also very rude, I already had a place in schona medical because I was waiting, so the attention It is the personal judgment of the receptionists, I wonder
beware of this horrible place

Dr. Trifis is a skilled practitioner and a skilled diagnostician. He listens and problem solves. Dr. Trifis is very good about following-up on tests and bloodwork. He refers to other physicians as needed. We are happy to have Dr. Trifis as a Family Physician.

Avoid at all costs. We went to get checked out for soreness the day after a car accident. After a 3 hours wait, Dr. Swaih informed us that he would not provide any proof of us attending the appointment for insurance or police records. We drove 10 minutes to Primacy and were in and out in 15 minutes with the needed documentation. Bonnie Doon Medical Centre is a joke.

Don't come here if you have a cough or fever, regardless the issue, because they'll turn you away. What I was told by receptionist.

Who cares if someone Is dying because the Fear of covid is greater then actually practising medicine.

All doctor who practice out of fear and following gov't regulations after the truth is out should start opening their eyes because allowing people to die is not why you became a physician.

Horrible service. Just wanted a signature and they couldn't bother to walk across the room to speak to the doctor and hand the pharmacy a piece of paper. They make you call other doctors clinics and keep you on hold for 20 minutes to find out they are too lazy and disorganized to do their job. If you have other pharmacy or doctors options, go there instead

Bit of confusion at the front desk when I arrived in the morning. In the end, the Dr was able to help me over the phone later in the afternoon.

Drs are good. Good luck dealing with the disorganized medical office assistants who have no idea whats going on. Also I agree with past reviews on being hung up on while on hold. Wait times can be anywhere from 5 mins to 2 hours, even when you have an appointment!

No one answers the phone.been calling non stop for 25 minutes. Multiple times, really horrible customer service. I just had a general question and this is how you treat your customers? !

Worst front desk.you can be on hold for more than 30 mn without speaking to anyone.should train those at the front desk.doctors are nice

With the front-staff they have, you'd be better off seeking medical assistance from Jack Kevorkian

I needed to see a doctor. The lady handed me the new patient form. Halfway through filling it out I was told they can’t accept me because I’m a new patient. I was refused a doctor visit
Staff is rude
I do not recommend going here

Terrible long wait times I had an appointment for 1130 and I am still here at 12: 40 basically one hour of waiting, it’s not even busy there’s a total of seven people that I saw. Anyways seems like a really shiny medical clinic based on the reviews I wouldn’t recommend this place at all they don’t even have tap

Sat in the waiting room for about 20mins, the aboriginal lady that works at the front desk is soooo nasty and rude to everyone. Very unpleasant! Can't believe that they have a person like that working in their establishment.

Awful staff that don’t know what there doing, and even worst doctors at this clinic. I STRONGLY recommend going to another clinic.

Front staff are pretty rude.
Either on the phone or in person.
There is one woman there that is nice the rest seem to have an attitude.
Doesn't seem the cleanest either. I never once seen the staff do contact wipe on any of the surfaces there.
Holds are super long. I tried to make a couple appointments that seem to have never even been booked through there staff.
The Dr.s that I have met so far are nice.
But I try not to come here if I can because I rather not deal with the front staff's attitude.
And the waiting rooms are always full I thought there was a limit to people in waiting rooms?

Doctors are fantastic but reception will leave you on hold for 30 minutes (at which time the call times out and hangs up automatically). My referral to an OB was denied and instead of trying for another OB, or getting a hold of me to let me know, they just did.nothing?
Be prepared to advocate for your own care here because apparently they don't have procedures to automatically look for a new referral recipient if first choice is unavailable. Unacceptable.

When phoning for an appointment expect to wait a MINIMUM OF 15 - 20 MINUTES! Absolutely the worst service ever. They need to focus on answering the phone in a timely manner or have a call back service. Some people can not hold that long and have to keep calling back.

Worst Medical clinic I have ever dealt with, there staff and Doctor Trifis in particular has caused me so much indeed and uncalled for stress in my life due to there incompetence and not doing there job properly. Doctor Trifis should have his license revoked immediately. Avoid this place at all costs if you value your sanity and health!

Reached out to this office on mutliple occasions. When you call it goes straight to an automated message saying that this number isnt taking calls, right now.

Used their online booking and contact us features on the website 4 times and havent even heard a peep back.

Don't have a word for reception service. Check the ratings. Don't expect anything from receptionist. I haven't got service like that. Very bad experience with receptionist, but doctor is awesome.

The doctors are good, particularly Doctor Bulk, but the reception is not worth the effort of staying there. I have been trying to get a refilled persceiption for 4 days and nothing, they have given me appointments with the wrong doctors, cancelled my appointments without notifying me, and given me the wrong medical test forms delaying much needed testing. If I knew how to report them I would, at this point it isn't just disappointing it's negligence. They need to hire better staff to match the caliber of their doctors. Would not recommend to anyone.

Terrible dirty and disgusting. I felt like I was in a third world country. Apparently Dr. Jasmin doesn't believe in severe anxiety issues. Worst experience in a medical clinic in Edmonton.

Dr. Bulk was both thorough and helpful. He answered all of my questions and inquiries. I would recommend him to anybody.

I don’t know any other factors, but they got the shortest waiting time! Shortest time on Saturday is 3min. If you are in emergency, good place to see doctor.

Booked an appointment but the doctor couldn’t make the time. Clinic cancels less than 24 hours by leaving a message, wasn’t received by this patient
Upon arrival for my scheduled time as originally made I was told to wait as a walk in. Sitting now for more than an hour told I was last on the new list. If the Pt did the cancellation they would be penalized with a fee. What makes the clinics time more valuable than a patient? Horrible use of tax dollars by this province of AB! Heads up!

Dealing with extreme gout pain so I called in and asked the receptionist if it was busy "no not at all"

Showed up literally 5 min later.

Saw 3 people walk in after me get dealt with before me and leave.

Waited 2.5 hrs while obviously in a high level of pain.

Cant help but noticing the staff have little social meetings after every visit.

Trust the rating on this one.

Garbage clinic.will not be back

Wonderful clinic, best service I’ve ever experienced as a patient from a walk in clinic. Minimal wait times and knowledgeable and friendly doctors. Nice job Bonnie doon medical!

I've been going here for about 5 years and I've been really impressed with the doctors. Dr. Swaih and Dr. Tricia are excellent. They are very compassionate, listen and make sure you get great treatment. Front staff aren't great but it's the doctor that matters. When they first opened the was never a wait but it's been growing over the last few years normally it takes about 30 Min to see a doctor.

Dr Bulk at the Bonnie Door Medical Centre is an amazing doctor! Knows what he is doing, is always on time for appointments, doesn't judge and loves helping others. In the past, I have gotten referrals without any questioning. Highly recommend Dr Bulk. Staff are always sweet and kind.

Waited over 2 hours. The doctor was condescending and did not address my concerns. She was not knowledgeable on treatment options and was not open to suggestions I received from another doctor. I can not recommend this place.

As a plant based person with a new found interest in my health I was very disappointed to find that when I was having cognitive issues from a head injury and I expressed interest in knowing my blood work numbers for nutrients, well, the tests were done though I was not privy to the information even though I expressed interest & even made the specific request for the tests.

I will keep looking for a new doctor & clinic for my long term needs.

First time coming here. Arrived at 11am. When I walked in said hi to reception, they walked away. When they came back she sat at her computer, while I stood there, saying nothing to me. Not even "I'll be with you in a moment". Said I suspect a uti. By maybe 11: 30 I get a cup to urinate in. By 12 I'm brought to a room. 12: 30, I've yet to see a doctor. Absolutely should not have come to this clinic, as the waiting time is by far the worst I've ever experienced and the front staff clearly doesn't know how to engage and properly interact with patients.

The worst place for service, I sat there 3hrs waiting to see a doctor. Plus you pay extra for every paper work. Things that should be free. The worst

I went there to see my doctor and i was in pain, 3 hours to just refill my medication and appointments you need to wait 1 whole week just to schedule one

I just waited for 2 hours and still didn't see a Doctor. All I needed was to review Xrays. The girls didn't now I was in the room. This is a perfect example of incompetence and neglect. Never go here because I will never be.

It is sad to see so many negative comments, but we all have our own experiences. Mine was of kindness and uderstanding. Doctor was very helpful. All I can say is 'thank you' to all who took care of me on Sunday morning.
I agree with comments about the pharmacy next door. They overcharged me as well - small amount but if they do it to hundreds of patients. Very slow service too. I was the first customer, but they waited for more people to bring prescriptions, before they started sorting and dispensing medications.

This clinic needs to be reported. It's not just bad service. It's NO service. I got my blood test and they would not let me see it. They said the doctor needed to see me because there was something concerning in my results. They would not even tell me how out of the normal range my White Blood Cell count was. They said I needed to pay $20. All the services that should be free for patients living in Alberta, this clinic charges. For a fee, you get to see your result (note, I didn't want a copy.just wanted to see my results). But if you don't pay, they say it's for privacy reasons that they cant show you your results.how does this make sense? I would rate the clinic negative star if that was an option. The only wonderful doctor I would go see there is Dr. Chris. Otherwise, don't bother!

Couple Doctors I've seen are nice, take their time and through.but! Don't know if there computer system is faulty or staff is. Sometimes wait times suck, even if you have appointment. Some patients are missed or forgotten and unless we remind them we are here you don't get in.
They could definitely use a good old fashion paper/list system for each doctor to keep track of waiting patients.
And if doc is to leave instructions or make referrals.follow up with reception BEFORE you leave to make sure they get done. Otherwise you will be calling and coming back to do it yourself.

This clinic is the worst in Canada that I went to. Front reception is the first bad start. For one thing they don't even know how to take blood pressure. Maybe they do not care! False reading of Systolic 80 over Diastolic 50 is not strange to them or to the Doctor. Next bad experience is the doctors. Doctors do not talk. One doctor I saw 2 times was just fixated looking at the monitor and typing things and did not look at me once. I was wondering if he knew anything! I got shockingly wrong diagnosis opinions to the 2 problems I was explaining. I went back for the second time to discuss result of blood work and the x-rays; doctor's head still down just said all good and then got up and opened the door saying a long OKay and walked out well ahead of me to see next patient. Some things I wanted to know but left unexplained or incorrectly explained. I did not fill one of the medications doctor had prescribed. I was familiar with one of the medications and I knew he should not have started with such a strong one. Third stop the pharmacy disappointing as well: I have two private insurances that have always covered 100% for me but not in this pharmacy, they wanted some payments. As I was walking out thinking what a waste of my time and tax payer dollars. System has been excellent in masking which Dr.is good who is mediocre and which one is simply clueless.

Sometimes the wait times are up to 40 minutes even with an appointment but Dr. Bulk is an excellent doctor. Has helped me, my family and friends with amazing care and knowledge.

They told me the doctor would still see me, but he could not see me about what I made an appointment for. I wish I would have read all the terrible reviews about this place and their employees, before I went into this 'clinic'. I explained the reason for my visit on the phone when i was making the appointment. They waited until I showed up to the appointment to tell me that I needed information for their system, information that I did not have with me.