Bonnyville - Dodge

Went there for a coolant leak fix, Diagnosed and changed the part. However the leak is still not fixed.

The team at Bonnyville Dodge are so helpful & friendly. Sometimes I just go there to visit lol
Rohdy has been working with me for years and has always been able to find me my dream vehicle.
The service department is easy to work with and always accommodating with appointments.

As far as dealerships go, awesome. All of my concerns and questions were answered with honest responses. Honestly a great buying experience compared to many other dealerships I've dealt with.

DONT BUT ANY PREOWNED VEHICLES FROM BONNYVILLE DODGE.
If your looking for a vehicle and can't afford new definitely do not get a pre-owned one from Bonnyville Chrysler, they will claim the vehicle is good to go and get you to get the extended warranty which will not cover anything. The pre-owned vehicle we purchased from them we were told was gone through and had no issues yet we haven't even had the vehicle for 2 years and have already put over 2k into it and now it needs another 9k put in. The truck has only been highway driven to and from work and now is needing lifters, cam and manifold replaced.

Brought in a Jeep Patriot with an engine problem for my daughter as her engine was making a horrible noise. After 2 months of fooling around it was determined engine needed replaced which was covered under warranty! They charged 8 hours to diagnose the problem which should take 2 to 3 hours. Then they want to charge 25 hours to swap engine out which should take 12 to 13 hours ANYWHERE ELSE. Below is a comments from someone I have dealt with for 35 years but unfortunately the vehicle broke down in Bonnyville instead of Edmonton. See below comments from a RESPECTED shop:

Are they saying it took 8 hours to diagnose the problem? (140 per hour which is standard) That seem ridiculous.

Their Labour is at 25 hours at 140 per hour for the engine swap, its only a 13-14 hour job?

Personally with the extended warranty I would think you should be only paying the 90 deductible, a reasonable diagnosis like 2 or 3 hours.

The warranty should cover the rest.

The absolute worst service my family has ever experienced. Corey, Darcy and Jody conveniently being “unavailable” all the time and even one of them laughing at my sister when she called for help. Great service. If you’re going to buy a vehicle from them, you might as well drive 20 more minutes to cold lake, because they’re actually helpful.

They also passed a car through inspection when it should not have.

Reached about to Rick a future purchase. And he answered all my questions and was very helpful.

Very fair and honest dealers. Rhody was good as well as the finance manager. Car got delivered to my door with a full tank of gas and they drove it 5 hours to bring it to me. If I had bought this vehicle in Brooks they would have shafted me out of 5000 dollars. I highly recommend dealing with this group of people. Fair and honest. No surprises when the car arrived rhody pointed out all the flaws which were few and sent me a detailed video