Bow Valley Power

The service was fine until I wanted to cancel it. I called to find out what is required to cancel my service, I was not informed they needed 10 days notice, 4 days later I called to cancel my service, I was instructed over the phone as I wrote an email stating “ Please de energize my power as there is no longer a home here. “ 6 days later they apologized for a late response, they wanted to confirm I wanted to de energize my account and as of what date?
and that they needed 10 days notice. I replied with asap, the breaker at the pole is shut off. Another 6 days they responded with we need 10 days notice to cancel your account and they had sent a request in. I had a prudential of $100, my bill came in with a $6 credit, this was on a new billing cycle, with only one day of usage. 49 cents worth of power and the rest was delivery charges. $94 total. I called and talked with the customer care manager Joanne. She then emailed me that the best they could do was charge me for 5 days of service, rather than 19 and offered a $25 credit. $25 didn’t come close to her calculation of being charged for 5 days. She would not answer my emails or calls after that. They had my $100 prudential. I was credited $31, and there was nothing I could do about it. We already pay to high of delivery charges in Alberta, there is no customer anymore, we are at there mercy.

Amazing service! Always the very best rates available. I have never had an issue and everyone on their team was a friendly and gets things done in a timely manner. I’ve switched houses many times and they do everything to set it up without any issues whatsoever. I recommend this company to all all my friends and family

With outstanding customer service and competitive rates, you cannot go wrong with Bow Valley Power!

Hands down the best customer service I have ever experienced and not to mention some of the best rates and selections one can choose from a utility provider.

We’ve been BVP customers for the past several years. Their commitment to customer service and satisfaction is what most distinguishes them from their competitors. They are responsive, courteous and informative. The owners are truly genuine and gracious human beings whose community impact and involvement extend far beyond their provision of utility services.

I’ve been with Bow Valley Power for many years and it has been great since day one. Customer service is amazing and prompt. Much more personal than dealing with the bigger companies.

Bow Valley helped me with my switch when I moved into my new place last year with zero issues. Very friendly customer service team. Easy company to work with. Highly would recommend!

I have been a customer with bow valley power since 2017 when I moved here from England, I was referred to them by a friend of the owners. I have always been taken a back by the level of care and customer service they provide. It’s unbeatable in my opinion.

Any time I have had an issue I’ve been put straight through to an actual human within minutes. Nowadays that kind of service is hard to come by.

Highly recommend, great Alberta business!

Top notch service, excellent support team. Competitive rates and friendly staff. Would definitely recommend

Great company with even better people. Very knowledgeable and friendly, great customer service and competitive prices. Strongly recommend!

The Bow Valley team is dedicated, personable and responsive. Top notch company and 10/10 would recommend

I have been with Bow Valley Power for many years now and am I always amazed with their customer service!

Riley helped set me up when I moved into my new place. It was quick, easy and painless. BVP is the MVP

Been using Bow Valley Power for years for our shop Horizon Glass, rental properties, and personal property. Great competitive prices, always available when we have questions. Wouldn't use anyone else! Riley is the best in the business!

Ive been with BVP for 8 years now and will never switch. They have excellent service and customer support whenever you need something or have questions. They're always quick to respond in a time crunch and really go above and beyond to help you with whatever you need. 10/10 would recommend.

Nice small company, really easy to deal with and you get to talk to someone on the phone very quickly. Basic access online is straight forward, nice "small business" feel like they really care.

Been with them since 2011.senior rate very good at that time.gone up some since of course but very competitive and am a satisfied customer

These guys really helped me out when I was in a bind and their customer service staff answers promptly and actually helps out. Excellent work Bow Valley team and a big thank you from me!