Bumper to Bumper Auto Service - Dalhousie Auto Service

They got my truck in right away and they diagnosed and fixed the problem within two hours and gave me a courtesy car. Also I would have had to wait 20 days for any other mechanic to look at my truck. Amazing. Thanks again

I’m a retired heavy duty mechanic. Called this shop several times to enquire about cost for service. Whoever their service advisor is, I’ve never met someone so brash and unprofessional at a front desk. He clearly doesn’t have good people skills, he talks down to customers like they’re idiots. For this reason I will never take my cars here for work. Cannot comment on their mechanics but customer service makes or breaks it for me. I would highly recommend going elsewhere.

Unfortunately I cannot leave good ratings to a shop that diagnosed a brake shield noise as a PTU/transfer case ($4,000 repair that would've been in vain) and completely missed a stuck injector & mentioned spark plug (pouring fuel into a DI engine like that can very quickly destroy it). Friend of mine basically gave me this car that was worth near $10,000 on the market because of their diagnosis. Took me 10 minutes to diagnose PROPERLY. Hey, I got a killer deal.

Makes you wonder how many people have no idea how clueless most of these "licensed" shops/mechanics can be.

I've been to this shop twice. The younger guy with the pony tail has the worst customer service attitude I've seen in a long time. Looks annoyed that he's got to serve you. Last visit, they mounted two front tires onto my rims. When I picked up the car, all seemed fine until I went to clean my rims/shine tires 15 minutes later at home. There was a uniform scratch 180 degrees around one of the rims. This was not the condition of the rim when I dropped the car off. I've only owned the car for 2 months and know that the rim was not scratched like this. This was a new scratch - metal looks freshly scratched. I confronted the owner and he denied they had done it. He said his machine for mounting tires is plastic and there is no way that they could have done it. He said that the damage probably happened when I hit a pothole? ! How could a pothole cause a uniform 180 degree scratch on my rim? ! (See photo) The finish on my tires is fairly soft so I think it would be pretty easy to do this with the mounting machine no matter if it's plastic or not. I think the technician was not being honest about the mistake. These wheels are $1000/piece so this is very disappointing and won't be returning.

These guys were AWESOME. I had a small repair to do on my car. I called other places that all didn’t know if they could do the job or how much it would cost. I randomly pulled into this place, and they did it for me instantly. It was fast, cheap, friendly, and they knew exactly what they were doing. I am stunned how easy and painless they made this. Thanks!

Been having issues with vehicle stalling when trying to put in gear out of park (reverse). Will randomly happen during use during the day but most often first start of the day. Garage did diagnostics which had no alerts, they were able to put vehicle in gear numerous tries without issue (and started fine for me on pickup). Rather than guessing what may be the issue (unnecessary repair costs) they suggested a return if reoccurring in next few days with a vehicle stay over night so they can cold start and investigate from there. I have had repairs done here before and was satisfied. I was very appreciative of Ray's gesture of no charge for services today, this was beyond expected. Will definitely be a repeat customer and will recommend.

After months of going to another shop we were told there was nothing wrong with our car. We had a service done with Ray and his team and they discovered a loose wheel bearing and two loose tie rod ends. The car was dropped off at 7 am and finished by noon and I was also given a courtesy car given the work that had to be done and the fact I live in the deep south. Picked up the car to my surprise my bill was cheaper than expected which was amazing considering our circumstances. When I drove the car immediately heard no noise and a feeling of driving a new car all over again. I have known Ray and his team since 2008 and I would trust them and their work even if it means driving the extra kms. Appreciate the great work guys!

These guys were so great for me in a time crunch to get my car repaired. Very grateful customer!

Love Bumper to Bumper Dalhousie! Always friendly staff. Quick, efficient, and trustworthy!

I used the bathroom because I shopped at the gas station and I asked if they had a bathroom the clerk told me to use the bathroom at the btb.
The bathroom could use a cleaning,
I'm sure everything else with the business is great

The team at Dalhousie Auto Service are always available to help with any problem.their commitment to service, their honesty, their professionalism, their concern for the customer's well being are all qualities I value.

Joel and the others at Dalhousie Auto are great - fast, reliable service at a fair price. Have taken care of two of my cars over the last 11 years. Thank you!

Brought my vehicle here twice, the first time was good, then I had to bring it back a second time, thinking it might have been a bearing again, and I told them I heard a clunking noise. I brought it in, they told me they heard no noise but they sold me on fixing something on the opposite side of the truck and they said it was fixed. I picked up the vehicle and instantly heard the clunking noise again, they told me I would have to come back next week. I decided to fix it myself and discovered that they missed my CV axle broken in half, not a broken boot, but the axle broken in half, they also way over tightened my CV axle bolt. I brought in the truck for one thing to be fixed, they ended up fixing something that didn’t need work, and gave the truck back in unsafe working order.

I had the timing belt and water pump replaced. Job done quicker than expected for slightly less than estimate. They also noticed I needed new tires which was very true. I don't like giving out 5 stars, but there was nothing wrong.

The folks at Dalhousie Auto Service / Bumper to Bumper are not only skilled mechanics, but they are kind and generous members of the community, too. When a Ukrainian refugee family in the area was sold a car with hidden problems, and then their catalytic converter was stolen, Ray and Joel at Dalhousie Auto Service made it right. They worked with the family's budget, and made sure that an unsafe vehicle was made road-worthy. Can't say enough about their excellent service and their kindness. It was great dealing with a small, family-owned business that really cares about its customers.

Ray the owner is a hearfelt guy to talk to, they fixed my car expertly and in a short time frame. Appreciate all their efforts. Thanks!

They got me in on short notice while I was driving through on a trip. They changed my alternator and got me back on the road.