Cambridge West Apartment Homes

The building manager, Ronna M, is very professional, and super friendly and always willing to help in any way that she is able. Upon the very first meeting, she was super knowledgeable and very up to date on all things revolving around the job and maintenance of the building. She helped us get all the necessary paperwork to move in, and she was very approachable. She is a very amazing lady, which in turn helps the outlook on the whole property. Very professional and she made us feel at home, even before we moved in.we were very excited to become residents in this well maintained and quiet property. Would recommend with no hesitation. All in all, 100% satisfied with the way she conducts herself, and represents the company.

Moved in a month ago no problems untill now nice and quite hope they will carryon the service thankxx Priyanka for help

Just moved in from BC. I am very grateful to all the staff at Cambridge West, especially Surekha, for welcoming us to this community! It’s calm, family-friendly, and conveniently located close to schools, bus stops, and malls. Our unit is spacious and gets plenty of sunshine.

As a self-employed single parent, moving across provinces was really challenging. However, Surekha did an outstanding job in helping me with the lease application throughout the process. She is very friendly, understanding, and excellent in her job from showing to follow-up. Thank you Surekha for everything!

Just moved in last week, Surekha is very helpful and kind also to all the staff at Cambridge West. The place is peaceful we cannot hear any noise, It’s calm, relaxing family-friendly, and convenient.

Thanks to Surekha again for the warm welcome and she help us throughout the process. Kudos to the Cambridge West!

They begged for a 5 star review upon lease signing. And as soon as that was done the service has been atrocious.

I cannot begin to extend my thanks to Surekha and Priyanka for their help, and warm welcome to the community. I am so overwhelmed with the level of care the folks in the office have taken as I move in. Thank you so much team.

The staff at Cambridge West have always been accommodating and made me feel like any of my concerns are important to them. They are friendly and quick to respond to any issues I may have. That being said, there have been very few issues at Cambridge West in my years here, and nothing major. Its a great place to live and the community is family oriented and quite welcoming. Great job guys!

Thank you Surekha for your support, and I am very happy to be part of the Cambridge West community!

I had to pleasure of dealing with Anna and the staff over the course of the last few months as we were doing some renovations for Weidner.
Everyone at Cambridge place West was very helpful and accommodating, They made our time at work very enjoyable.

Thank you for everything and hope to see you again in the future!
Elwood

I have visited a family that lives here and I have noticed that, the place is well maintained.

Has apple visitors parking space

We would like to extend our appreciation and gratitude to all the staff at Cambridge west apartment homes. Priyanka did an outstanding job in helping us with our lease application and moving in to our new home. Thank you for making our move easy.
We'd also like to recognize the maintenance staff, they are very helpful and respectful. Overall, we find our stay in our new home to be peaceful and pleasant.

Anna was so helpful and cooperative with all our concerns, Eric was so hardworking keeps the building in good clean condition, all the staff are great, my family so happy to live here

I applied to Cambridge West Apartments because I wanted to stay in the West Meadowlark neighborhood and had known other families that lived here. They had nothing but good things to say! After applying to multiple apartments Cambridge was the ONLY one that called me right away and gave me a tour within the week of the available spaces. I was immediately welcomed by the kind and informative management team. Everything was ready for me on move in day and I thought the welcome gift was very thoughtful. I am very excited to start my new life at Cambridge. I feel safe, secure, welcome and excited for the new community I can join with the other residents. Having a pool is a huge bonus for my kids and I will be grateful for the gym on site. The bedrooms and living room were bigger than I was expecting for an apartment and I'm enjoying setting up my space. Thank you Cambridge West!

I have been living in this society from last two and half years. So far I loved the community. The staff is friendly and helpful. Special thanks to the maintenance staff Filipe and Romulo for looking after this huge property. It is really close to schools and all other amenities.

The staff is very helpful and friendly, out side there are a lot of place for kids play and very quickly response for any repairing, school garden and Mall is very close, swimming and gym facilities are there, and always checking out the cockroach.it's very clean apartment and peaceful.

Best accommodation you can find in North west Edmonton.peaceful society moreover very cooperative staff special thanks to surekha and priyanka they both are very helpful I highly recommend this society for renting or owning

The staff is friendly and helpful. I I’ve this place. The apartment is spacious. The maintenance team is very efficient.

Very poor service if possible i would like to give zero star rating. Very poor with the facilities they are providing pool and gym are not accessible during weekends as these are only open when they open their office usually the in working hoyrs of everyone. Moreover the facility of laundry is also worst as the machines are not working from last two months and no action taken by the management even after alot of complaints. I am the resident of this apartment in building G and i would never ever recommend anybody to choose this apartment for their livings.

Can’t say enough about Cambridge West! Safe, clean and quiet! Surekha is the best! She manages to solve any issues in a split of a second! Highly recommend this place.

I am residing here since 1 year. The apartment is clean thanks to the housekeeping and maintenance staff. It is near my school. The staff is friendly and helpful specially Priyanka and Surekha. The pool is beautiful and clean. I recommend this place to all.

Place is highly recommended. Very accessible especially at Mall, church, hospital, park, school etc.
Staff are so friendly and approachable.
We only need to report not once but sometimes 3x if we have concerns at the room.
Systems organization should be in placed and top priority.
Other than that everything was great.

This place was horrible. Building always smelt moldy. Our apartment had mold but they kept saying no mold in there. They couldn't fit anything or replace appliances when they needed to be replaced. The staff in the office were rude. The cleaning ladies were just as rude. The maintenance guys were friendly but useless.
The draw to move here at the time was the pool. It was closed for maintenance more then it was open.

Very welcoming community the staff will go above and beyond to help you feel comfortable this is a wonderful place to call home and I hope I get the call at home for years to come my son and I couldn't ask for a better place to be great location wonderful neighbourhood Grand community thank-you Cambridge West

Cambridge west apartments are the best place to live I was there more then 3 years and I found all the staff were so professional and they love to take care of the community neat and clean. Anna has brilliant management skill to keep things running smoothly.
If you were renting then go to this place.

I lived in this community for 7 years and had no issues till the management changed.
When we moved to a different unit, the state the apartment was handed over to us was pathetic.mind you, the only time we were allowed to view the place was when there were people living in it and were denied the request to view the place after they moved out. Yes.denied!
So we go into an apartment that has torn and stained carpets, burnt kitchen floors, dilapidated cabinets, broken window and the icing on the cake.patchy tub which was not safe to use. We were "allowed " to use out older apartment for 3 days for our showers till the tub was redone.
And for all this we get a $25 Walmart gift card while the manager tells us to get a rug to put on the torn and stained carpets.
Flash forward to 3 years and we are ready to move out because we are tired of how pathetic their maintenance has become. In order to save the big guns money, they have only 2 maintenance staff available and it took months and repeated requests to get one thing taken care of. Covid had become a good excuse to not get any work done. But they were busy sprucing up the place for new tenants because the only advantage of living there, is the location.
So as we moved out, we got a letter stating that we were charged $400 for the move out cleaning.mind you.cleaning of the torn, stained carpets and the dilapidated counters and cabinets. Yes, we forgot to clean the fridge and couldn't do much with the stove fan cause the exhaust doesn't work, but really? $400? !
So if you are moving there and specifically into B205.watch what you are getting. Also the fridge light went kaput and wasn't changed till we moved out and the stove decides to act up and work only when it wants to.
Oh and rats.did I mention rats? !
Imagine my fright when I saw my cat hunt down a rat! And the response we get from the manager is that we shouldn't be keeping flour in our cabinets.our kitchen cabinets!
I'm only giving this 2 stars because of staff like Rachana and Sri who were the saving grace of that office. Also a shout out to Phillipe and Jeff for doing their best with the maintenance.

Ronna Masongsong has provided me exceptional services and has been very helpful to get the residence as per my needs. She is very professional, welcoming & cheerful person. She made the process very fast & smooth. Highly recommended.

Been out in alberta for years but here i am today heading back to edmonton this coming week!
i got my reservation AGAIN at this apartment.
People are so easy to deal with, so professional
Specially name RONNA,
She knows that starting over again it cost you a lot of money' then she gave me the outstanding options
Thank you guys keep it up! 10stars for me!
See you guys later

Ronna who we dealt with specifically was wonderful. She treated us with respect and in a courteous manner. Ronna worked with us to get us into an apartment that would suit our needs she was also very prompt in getting back to us if we had questions. The whole process was very smooth thanks to Ronna. We look forward to living in this community and having her as a contact if we have any questions or concerns. We look forward to many happy years here.

Viola Joy Brown

The agent Ronna who helped me and my family was so helpful and accommodating! She worked with us to get the best possible suite for us and the community looks beautiful.

Or experience started out a bit shaky, as lots of mistakes were made, and lack of communication. However, Ronna stepped in and took over. She was able to straighten everything out, and looked after us diligently! Thank you Ronna! We love the apartment and hope to be here for a long time!

Ronna was very helpful and went the extra mile to help me get into this apartment:) She explained everything and made sure I was ok to go. Looking forward to the move in!

As a contractor, it helps a lot when keys are prepared when we come for our visits. It also a win-win situation when correct notice and prep sheet were issued because we don't just get to keep our job but we're also able to address the issue in a timely manner and expect a positive result. Thank you for helping us do our job smoothly during most of our visits.

We lived at cambridge west for almost 4 years. Oh where do I start? The building was cleaned maybe 1 times per month (yes even during covid) and in order to get messes from tenants cleaned we had to email the office, but were told that the building is inspected daily (ya right?). The first time we complained in person about the cleanliness the cleaning lady yelled at us and called us liars and that the building was cleaned (which it was not). We were always kicking out homeless (even after the “cameras” were installed) and getting yelled at and threatened by them. Tenants leave stuff and garbage messes everywhere and do not clean up after themselves and also do what ever they please even if there are building rules in the lease. In the time we were living there, I got to use the pool/ sundeck a hand full of times cause either the pool was being fixed/ closed for maintenance and it is open during office hours only; well guess what? Us working people have those same hours so we barely have time for it! Same thing with the gym.pay for it in the rent, but never used it as only open during office hours (and a lot of the times the office would be closed early during the week and/ or on week ends and never open for access on Sundays)! Took 3 years to get our heating to work properly l as it was too hot in May/ June cause the heating was still going and we were told and I quote: well in the Philipines people like it hot ‍️ Well our heating ended up dying february 2020 and had to call the emergency line as our place was freezing; still took 4 days and 2 other calls to finally be fixed. They have bug traps that were there for over 2 years (and in our apartment for the same amount of time) that were never changed! Also surface mold in the bathroom cause the fan was not strong enough that I asked them to take care of before move in, which they never did cause we had to disinfect and scrub many many times. When we moved out, we left the apartment in better, cleaner condition than how it was given to us so at least we got our whole deposit back, which is 1 of the only positive besides being close to the mall. I did live at Aspen Terrace in Camrose and the managers and buildings there were so nice and clean; I never thought buildings from the same company would be the total opposite and it was actually a traumatizing experience living at cambridge. They do try and give incentives, but with everything we endured (the homeless could have really hurt one of us) not worth staying there. Finally, I really don’t get the 5 star reviews!

This complex is beautiful and the staff are incredibly sweet. Especially this one woman, Rona, she went above and beyond to be accommodating and kind. She was very patient with us while showing suites and had a very professional and polite demeanor. The leasing office and parking lot are immaculate which is welcoming. The people employed there obviously take a lot of pride in their work as everything is very well-kept and neat. The amenities are as beautiful as they look in the photos, the area is great- right next to the hospital and within walking distance to the mall and plenty of places to get groceries. The buildings themselves are well cared for and some of them have charming features such as beautiful french doors. The laundry rooms are squeaky clean, the residents seem happy and friendly, there isn't any excessive noise and even the geese and bunnies seem happy in the lawn. The apartments themselves are really nice, especially the renovated ones. They are spacious and bright with nice counters and appliances. I think anyone would love it there, I felt right at home just being shown around. I badly want to live here.

Me and my family are so exited to be a part of Wonderful community. Management is very reliable and trusted. Special Thanks to Ms. Ronna, Mr. Roberto and Team they are amazing.
Many thanks for Incredible service Ronna Is Playing Super Best Role she make me more comfortable during my entire process.

The team at cambridge west were really kind and helpful in getting us settled in. Thank you Ronna for being exceptional and helping us to settle right in and feel at home in our new community.

Ronna was great in getting us ready and set up at Cambridge. Made us really comfortable moving. Thank you

Rona was super amazing. Introduced me to everyone that works in the building. She insured me that everything was to covid standards before I went into my apartment. Everything was very clean and ready for me to move in. All my questions were answered very clearly. Love my new home. Hoping to call this home for a few years. Thanks rona!

Ps one of the workers in the building moved his car to make my move in easier. Awesome job!

A perfect place to live! The management are really good and they will accommodate all of your concerns.

Feels like home:)

Ronna Masongsong was very helpful with our move in and regarding the change of our stove and counter tops. Generally moving in can be a tedious job full with hassles, but Ronna made sure that the transition was seamless and we did not have to worry about anything. The way Ronna and her team made us feel welcome'd, was simply extraordinary and made us really appreciate all the effort that Ronna and her team have put in. Thank you for making it so easy

We are so happy to be a part of cambridge west apartment. They are very quick in fixing the problems. This is a great place to live. Thank You Ms. Ronna and team for the quick response and support. I would recommend this apartment for people looking for a wonderful place to live in.

Excellent experience with Ms. Ronna Masongsong. She is so reliable and ready to solve the issue easily.

I have wonderful experienced with your staff especially Ms. Rona, she was extremely kind, friendly and professional!

I never had regrets in getting an apartment from Cambridge West when moving here in Edmonton, AB from Labrador City, NL. From its location that is very accessible to malls, grocery stores and alike. Apartment Bldg.is well-maintained, staffs were very professionals that made us feel more at home away from home.

Jinky Mirambel

This is a wonderful place to live in. Thank You Ms Ronna for your constant professional services. They are ready to solve the issue at just a phone call.
I would always recommend people to choose this apartment.

Ronna helped us a lot in choosing the best deal for our new home. She is so accommodating and helped us all through out the process of the application. She immediately addressed all of our concerns regarding the house. Thanks to her our application became so easy peasy! We’ll be looking forward to our new home.

This review is all about a lady working at this place “Ronna”. I live in this community from 2017 and never had such a Worst Experience there. She is such a Rude person, doesn’t have a clue about good customer service. I went there for a small concern but she ruined my day and I felt so disrespectful.
Manager Anna is nice and always try to resolve the problem.

The apartment is very nice and comfortable! Location is very convenient, near shops and public transport. Staff was very helpful and friendly. This is definitely the perfect place to stay in West edmonton

I rented the appartment at Cambridge West for six years. Great location, minutes to the West Edmonton Mall, Misericordia Hospital, transit centre, stores such as Canadian Tire, Home Depot etc. Friendly, attentive and courteous people in the office. Nice place to stay, highly recommended.

Great location, spacious apartment, beautiful courtyard and helpful and accommodating staff.strongly recommend to families looking for apartments. Close to WEM, bus stops and grocery shopping. Great experience living here 4 years!

DO NOT LIVE HERE! Always a chore to get stuff done. Office is NEVER opened a decent amount of hours, especially after 4pm. Nothing is ever good enough for them or head office. The rules and regulations are even worse. Plus, some of them don't make sense. The pool is closed during the summer months every year dueto "maintenance".

Vehicles are getting damaged and nothing is done about it. Residents make the building unsafe by leaving the doors propped open. Instead of getting cameras to protect us and our stuff, they just make excuses.

They want to charge even more for parking stalls. So if you're a family with two vehicles, you have to pay to park the second one when the two and three bedrooms should have a second stall included. To make matters worse, they don't have visitor parking.

People leave the buildings gross and it takes a long time to have it cleaned. Just overall disappointing. Never had so many issues renting before.

Cambridge West is a great community to live in! The staff are very helpful and are always happy to see you! It's close to schools, West Edmonton Mall, and shopping in general. If you are looking for a home, Cambridge West is the place to check out!

All the recent positive reviews are paid for and/or are the leasing agents themselves. Do yourself a favor and scroll further down to the negative reviews, these are accurate. Lived her for three years, my kitchen cabinets were rotting off the walls, my carpets looked like they had stampedes of elephants trampling them daily. The tenants have no respect or regard for each other. Outdoor maintenance is NEVER done in the winter, the whole parking lot is a slab of ice, you will be lucky if they throw some gravel down. No regulated water temperature, goes from scalding to freezing in the course of a ten minute shower. Thankfully, i did not have bedbugs in my apartment (B building) but i heard cases in almost all the other buildings. Kids everywhere, at all times, playing in the parking lots, running through the halls, leaving the exterior doors open so non-tenants and homeless people can have access to the buildings. Some teenage kid that likes to smoke weed in the stairwell and spray mass amount of cologne to attempt to cover it up, instead of just you know, going outside to blaze it. TLDR: don't live here, it's a slum house with even worse slumlords.

Outside looks nice but inside it's broken and not good and cockroaches, rats, ants and crickets moving around your apartment! And employees seems annoyed whenever you walk in to office and asks for help and only one time they were helpful was the newest employee was there and actually helpful!

THEY ARE GETTING THEIR STAFF TO POSE AS RESIDENTS PLEASED WITH THEIR SERVICES. Complete and utter gong show. To call it a zoo would be a compliment. SHADY liars running a refugee camp at best.

This place is an absolute joke. As mentioned above in many many many of the reviews, the water temperature is actually dangerous. It goes to scalding hot burn your skin temperatures (let's hope nobody has their face in the stream when it happens, because that would be unimaginably painful) to freezing cold. When you complain to them about it, prepare to be ignored! If you are not giving glowing reviews about this place you will be ignored. We had bugs in our apartment, the laminate floors were peeling up and there were stains all over the carpets. Which were supposed to be professionally cleaned upon arrival, which they expect you to do or they will take money from you "to have it done". Which is clearly something they have never done. When I moved out I rented a professional carpet cleaning machine, because I was told by the leasing agent Sria that all we had to do was provide proof that we cleaned the carpets. When I showed them proof they told me it wasn't good enough and I had to have it done professionally and they were charging me 250 to have it cleaned. Thankfully they dropped the charge because they are "replacing the carpet" so for the next person who lives in 309 building E.make sure you have new carpets at the very least. Which brings me to my next point!
Be extra careful when moving out, they do not conduct a move out inspection with you and then try to gouge you with false cleaning expenses. On top of the 250 they wanted to pry from me for carpet cleaning they wanted to steal 215 for dusting.claiming the vinyl blinds weren't cleaned to their standard. Which apparent also have be professionally cleaned, they just neglect to mention that.
So I emailed them saying I thought those charges were unreasonable, sent them pictures of the state of the apartment when I moved out, and still have not heard back from them.no surprise there.
Please do yourself a favor and never move in here. Spend the extra money and rent from a place that actually cares about the living situation of the tenants.

The only pro I can say is I got super cheap Shaw cable and internet from living there, which I still have the same deal after I moved.

BEWARE THIS COMPANY AND THIS PLACE!

Well I live here for the last 6 years, and to be honest I can not wait till my lease will be over to move out of here
The rent is way too high for this place,
The corridors looks like they never been renovated since the 70's, you have only one washer dryer in every floor, and they not working right, kids are running here like it is the gym, when your upstairs neighbor is walking in his apartment you hear/feel it like an elephant is moving up there,
They have a few phone numbers in the office but it is impossible to reach them, and if you need a fix in your apartment good luck because you will wait for it
Bottom line for the same price you CAN find a better place

My family and I have been staying here for more than 2 years already. So far so good. I love the location, walking distance from the mall, schools and even my work. The neighbors in my area are quiet so no problem with that as well. People in the admin office are very nice and accommodating. Just recently they had a meet and greet Santa program which my son truly enjoyed. Overall this is a good place for a family to stay in.

Truck is broken into monthly, black mould in home, wont even bother to come and take a look at until something else that’s broken can be replaced by them (2weeks), carpets in lobby never vacuumed. The blonde lady that’s the cleaner is usually in the parking lot yelling at guests, and tenants advertising that she works here and we should do what she says. They should move this building directly to 118ave where it belongs, don’t ever think about living here you’ll regret it and never forget it.