28 September 2023 5:57
Went here to get a physical identity verification with all relevant documents. An employee made me believe that my documents weren't sufficient for the verification, and made me walk over 15 minutes to get a signed bank statement when my lease agreement was proof enough for my current address. Came back with the additional proof just to be served by another employee who confirmed that I didn't need the bank statement AT ALL to get me verified.
Such a waste of time and effort, and to make things worse the manager attending was siding with the 1st employee's mistake and misleading the customer.
I should have stood my ground and checked against the instructions I had to verify that I did ALREADY have the needed documents before believing them.
Please recheck the instructions next time and be trained to better handle situations like this to prevent wasting other's time and effort unnecessary.
Such a waste of time and effort, and to make things worse the manager attending was siding with the 1st employee's mistake and misleading the customer.
I should have stood my ground and checked against the instructions I had to verify that I did ALREADY have the needed documents before believing them.
Please recheck the instructions next time and be trained to better handle situations like this to prevent wasting other's time and effort unnecessary.