Canada Post / Postes Canada

Only bad experiences here. I have an online business and have been to multiple post offices and have been shipping items for over a year and I’ve never had any issues until going to this location. My first time here the worker refused to send my package as an oversized letter, so I had to ask him multiple times to see the plastic letter slot with the dimensions and it fit through completely fine. He still refused to send it as an oversized letter so I just bought a stamp and dropped it in the box outside and it finally got to its location. This has happened multiple times. After only horrible experiences there, I go to the Canmore one to avoid the rude and ignorant staff, but today I went to the Banff one and had yet again another horrible experience. The staff do not care about helping the customers at all. Even today when I was in line I saw the older male employee being extremely rude, dismissive and disrespectful to a younger lady trying to get her package. Will never be returning to the Banff post office.

I would leave 0 stars if I could. Multiple times I have been and multiple times I have been disrespected by employees. A few weeks back I was next in line with 3 open counters, all 3 employees decided to have a conversation while proceeding to give me dirty looks for no reason I was trying to ship a hat and the worker rudely asked me if I was shipping drugs? I felt discriminated based off of my appearance which is not acceptable. I was there again today and both the lady and other male worker were both extremely rude to me and anybody else I saw being helped. They should all be fired and replaced. Will not be returning

Worst memories of overseas post offices. A long time ago, when I traveled to Canada, I sent souvenirs from here to Japan. Impression that male employees are arrogant, high pressure and look down. After that, a female employee took care of me, and when I tried to put an address label on the package I deposited, the package was gone! In the end, the male employee carried the parcel behind him without even checking it, and it was almost lost. In Japan, I had a very good impression of Canadians, but I remember learning the reality that there are such unfortunate people in Canada.

I’m very dissatisfied with the service at the post office. The website says that the notice card was delivered but it never was. And if I don’t pick it up within 10 days it will be returned to sender which it pretty bad because I spent a lot of money on that package.

By far the worst postal service I've dealt with.
I had put my parcel to ship to my street address by accident so I called Canada post to change it to general delivery. I was told it was put on as a note and should be ok.
The package was instantly returned do to "incomplete address. "
This has happened multiple times.
This is pure negligence to even look in to the parcel's information.
If you can avoid using Canada post I would. I've had nothing but problem with this place.
There's been no attempt to help the customers at all, and definitely no attept to repair the issues here.

I wish I could give this place zero stars, or negative stars if that were a thing. Worst postal service I've ever had in my life. The people are nice but the line is always out the door. I regularly wait 30 min just to pick up a package. Packages are often mixed up or returned. They randomly close without any warning, and their hours are too limited for most residents, so everyone ends up waiting most of their lunch break during the week. If there are any entrepreneurs out there who own a postal service, please come to Banff. We are desperate.

Changed my 5 star review of 4 years go to 1 star, though it should be zero * after my visit to to the post office to renew my po box on Sept 23,2022, I am a senior with breathing problems. MANY ISSUES at the post office, but the worst was that I was instructed by a postal worker to go to my bank and have them print out my address to confirm my address so that I could renew my po box even though I had mail from Service Canada and I was infuriated to see a the postal clerk accept proof of address from a woman's photo of her pay check on her phone. Pointless for me to phone Canada Post and complain and I wish all the former staff was still working there

Worst Service
Always huge lines
For some reason they often close earlier than business hours
When can I pick up my package?
Is there no intention to improve?
One of the worst things about Banff.

They should either:
Advertise that they return any parcel with a Banff street address back to the sender
OR
Establish a place that parcels like this can be held so that this type of first-time mistake doesn’t devastate the recipient

Have lived in this town for over 30 years and have had the same address for over 30 years, a parcel I purchased was delivered to the post office, they returned and told me my street address was undeliverable even though I asked how to get it 15 minutes after I received the email it was undeliverable and was returned back to where it came from. Now out of my purchase and and they could care less, this situation could have been easily resolved and I am not the only one this has happened to, it's becoming ridiculous to have any dealings with Canada post.

Definitely the most chaotic post office I’ve ever heard of. Only go here if you must. Their hours fluctuate by the week, seriously, you can never know if they will actually be open during business hours. Always allow 30-40 minutes for the inevitable line. I live here and must have a PO Box but never bother dealing with a human there, better off going to Canmore.

New Policy which I am sure is Banff specific. Not only do they not deliver anything in the first place. They will return any package received, back to the sender if it has a street address, and not a PO box number. If it is within feet of its rightful owner, it will be sent back to Europe or china instead. 4 thumbs down.

I actually wish there was a 0 star. You have completely ruined Christmas. My daughter who lives in Banff is by herself without her Christmas gift because you have decided for the last 4 day to not put her parcel through which I’ve paid extra for expedited service. Her parcel has been there for 4 days. She went in to ask if there was any way they could look for it and was treated very ignorantly by the person working. Never using Canada Post again. Thank you for ruining Christmas for my daughter Scrooge. As long as you and your family have a good Christmas who cares about any one else!

Last week I received a mailer (see photo) that said there will be extended holiday hours beginning today. Arrived with a a load of parcels at 5: 30 pm TODAY everything was locked tight. Why place these in the mailbox if the
hours are not extended? I don't want to give ANY starts but apparently you must give a star to post. This is not a REAL star zero starts given.

This post office received my sons Christmas parcel on December 12th. It is still sitting there UNSCANNED and he is still without Christmas presents almost a whole month later on his first Christmas away from home. I mailed the parcel one month ago from Ontario and it only took 5 days to reach Calgary, was put on a truck in Calgary and is now in some back room
Sitting on a shelf as someone cannot be bothered to do their job! I’m beyond upset! My son keeps getting the run around when he goes in. I see I’m not alone, other similar complaints! I know things are tough with Covid, but there is zero excuse for this. Get the packages scanned in so our kids can finally have their Christmas!

Ils n'offrent pas un service bilingue ici cette un blague comment les employés pense c'est pas discrimination d'être de même.
Leurs employées mettre un barrière du service pour les citoyens et citoyennes Franco dans le région. Puis quand j'ai demandé pour quoi "your in Alberta learn English"
I've spoken English for 28 years. I know how to do it. The point is that every Canadian should be offered this Federal service on the language of their preference. Otherwise their is a barrier to onepopulation or the other. Don't claim to be a bilingual service. And then hire unilingual employees. Absolutely a joke how they consider Canadians rights here.

Wish I could give this place -5 stars. The absolute worst customer service in all of Banff. As a resident, it’s been nothing but a frustrating experience every time I walk into this place. They have lost my packages MULTIPLE times or can never find them & the staff talks back/is rude at the counter. For the last year I’ve lived here I have never once had a decent experience at this location.

Absolutely the worst post office around! Everyone in this office hates their job but won’t do anything to change their lives! It’s pretty disappointing moving to a new town and the 5/6 times I’ve had to go in to the post office have been absolute horrible experiences! Unfortunately it’s the only one in town!:/ get a grip and quit if you’re so miserable!

The Banff post office is the worst for parcel delivery. For some reason employees are unable to handle any volume. My tracking said a package had arrived but my daughter went twice and they didn't have it. I will never use our useless postal service again!

Worst customer service ever! From the middle aged/elderly lady with short blond/grey hair.

Can‘t complain about the others, they are always nice.

Someone from the Banff Post Office has been returning my mail this past few weeks. I have proof that the envelopes were properly addressed as was the package. The manager just brushed it off when I finally realized what was going on. This person clearly wrote on the letters that were returned “this is not her box and never has been”. Also the package was taken out of the package box and blatantly returned saying wrong box. This is so not like the post office I have used over the past 35 years and was very disappointed in the fact someone is doing this and the manager wanted to blame it on clerical error. Once maybe but 3 times NO! I I really wanted was for him to speak to this person and it be able to show him the proof but alas he just fluffed it off and quickly got off the phone. What can I do? He said to file a complaint with customer service and go through the process. Great! Thank you for nothing!

I always have a good experience at the Banff Post Office. Sometimes the queue is slow but from what I have witnessed it's usually because customers have questions, improper ID or issues with parcels. There are a lot of negative reviews here but I have been going here for 13 years with never a bad experience. Thanks for providing this service during a pandemic.

Everyone in here is usually really nice and friendly. However, this is the second time that I've been served by a lady here (only female I've seen at front desk) who has rolled her eyes when I said that I didn't have a tracking number or inquired about a parcel. Bad customer service from her and completely different to her friendly colleagues.

It looks like, that only people with negative experience posting it here.
I have been living in town for 8 years and have never had any issues with delivery items or with staff!
Banff post office is a fairly busy place so sometimes longer waiting time in queue is OK.
Not sure what the other "one star" reviewer's exactly mean, but this post office is dependable place in my opinion with knowledgeable staff.

The middle age lady with glasses was terribly rude.
She has to learn the attitude for working in social.
I don’t want to ask her anything anymore.
Terrible experience ever.

A horribly rude experience. Short middle aged woman with a thick accent refused to look for my package and scoffed at me when I went to leave. Impossible this person has a job. On the other hand a middle aged male employee was very nice to me last time I went in. But overall usually a horrible experience trying to get mail.

It's an average place, nothing amazing.sometimes the workers can be a little bit toxic (who can blame them they work at a post office) but what isn't okay is for them TO GO THROGH MY MAIL AND STEAL FROM IT.pathetic

This place is horrible and I dread going in every time to pick up packages as EVERY SINGLE TIME I do it's no-where to be found, leaving me to walk back home 20 minutes to get the tracking number then walk back with the tracking number, BOOM, randomly my package decides to show up. Every. Single. Time. Couldn't get any worse than this.

Honestly I'm appalled by the attitude of the workers here. It's fine enough to inform someone about how a certain procedure works, but it's extremely unprofessional to scoff and roll your eyes while doing so.

I'm not expecting amazing service, but I do expect not to be belittled when I approach the counter for assistance.

The older lady scheduled today needs an attitude adjustment. There is no need for you to wail your hands in the air and proclaim that, “by law you cannot check boxes” and that “you had just said that” as though I should have heard your last convo and basically why I’m such an idiot (through her tone not exactly in those words) for asking her to do this when "that area is open 24 hours for our convenience blah blah blah" and dismiss me quicker than I can say, “ok, thanks have a nice day. ” Some of us are not trying to give you a difficult time, or beat the system, or take advantage of you, or break the law, or any other reason you assumed I was doing that displeased you so. Some of us just simply need your help because our husband took the key with them to Calgary and you need to pick up your drivers license and sincerely didn’t know that wasn’t a possibility. It is not necessary for you to be so unpleasant and to treat us like were some sort of criminal. You were so rude and despicable that your actions made me feel so awful I didn’t even get to purchase the stamps I needed to as well. I am ashamed that you work for the Canadian government and represent Canada to the people from all over the world and to us locals trying to pick up their mail. To the supervisor at this location: please conduct some further customer service training. I am aware now that it is not possible to open a box without a key, even though you have photo identification with that address and proof that you own the box. I want everyone else to know too so they don't experience the same harassment. It makes sense really and I would have accepted it just as easily had you only shown me some courtesy. I did not raise my voice to you, I was not exceeding you to do more, I wasn’t rude. I simple was a customer with a question and you totally chewed me out. You ruined my day. Are all Canada Post employees this awful? Is this why you are striking? Because you can’t even stand yourself? Sheesh

If I could give zero I would. Mistake made by shipper resulted in the most unprofessional, inappropriate behaviour I have ever seen. Verbally harassed and publicly embarrassed for not having the correct name. The show the one young (?) blonde attendant put on deserves to be fired. To then hear an epic argument about me in the back with the two blonde short haired women and on top of that the older one jumped in the conversation without ever being involved like some bully. The utter disrespect and nonsense that was coming out of there mouths were laughable. The only saving grace were the two kind gentleman explaining the situation calmly, professionally and responsibly. The manager gave me his personal email and told me to send him a play by play of what happened and apologized on their behalf. Seriously never seen anything like this, it's a sad thought to think people in customer service would actually lose there temper like that and behave in such a childish manner. I'm not sure what is going on behind close doors but it sounds like those two need to retire. Ladies (?), if you see me coming in for my mail please keep your distance.

The service was exceptional, and the gentlemen was a hottie. You should deff go there for a taco de ojo. Love it!

Express post is OK until it reaches here. Can take 2-3 days to scan a parcel that's sitting in the back area before you can take it, infuriating!

Pretty certain that the staff just go out back for a chat rather than trying to find your parcel as on multiple occasions an employee has gone out back to check if my delivery had arrived only to come back and inform me that it hadn't. But yet after being told that there was nothing there, I have shown them the tracking number and shockingly 20 seconds later my parcel has shown up. The level of service provided in Banff is akin to the level of service you would expect in Mogadishu. Perhaps Canada Post could compensate their employees better, which in turn might just lead to them caring about their jobs and providing better service.