Canadian Tire

16Jan 2024 the Canadian Tire to look for LED lights. Unfortunately i didn’t got the lights but got harassed by their manager for stealing.
When i tried to exit the store and they approached me and started asking about my shoes by saying that I have stolen the shoes from their store. They harassed me in front of three - four people. They were blaming me for stealing for no reason and without any proof.

Such a worst experience from the Canadian Tire management clearly shows lack of managing skills.

Very busy, very big. Might have some trouble tracking down an employee to help you, but otherwise great selection.

Love this store soooo much! Always have what I’m looking for. From Hunting, cleaning, pets and everything in between! The prices are amazing, love the digital price displays. Makes it so easy to find a product when I’m in a hurry.
The staff are always friendly and go above what I expect! There is one Lady I wish I knew her name, but she’s FANTASTIC and helpful <3
Keep up the great work.

The employees here should really be taught better customer service. There’s only ever 1 lady that’s kind and knows her job. Everyone else is so clueless how to preform their job and just rude when you ask for help.
If they’re working at the customer service desk they should know how to do all transactions. Trying to purchase/return items on a house account is a pain to do because not even half of the people know how or are willing to learn to do them. Management do better.

“The staff was incredibly welcoming and helpful. Good store, I would definitely come back! ”

I found the staff quite friendly and helpful, much improved to previous experiences at the previous store location where the staff weren't particularly aware of product locations and led us on wild goose chases, wasting our time instead of simply telling us they weren't sure where product was or calling for assistance and not getting a response. Much improved knowledge and even just availability and timely response when staff inquired on my behalf about uncertainty of product details, such as the availability of on sale items. My only real frustration is possibly more of a me problem, with the self check out- nearly every time I try to use it it delays progress by demanding attention of one of the staff when I am obviously trying to utilize it for expediency purposes.

Absolutely abhorrent Customer service! When we complained about the service we received in the auto department the manger told us "too bad". His exact words.

Massive! Good selection and friendly staff. Can some times be confusing and maybe they need like a couple of maps

This store is always clean and anytime I need staff they are friendly and willing to help. It is one of our go to places to shop for many items and with Christmas coming it's our first stop before anywhere.

I ordered some tires and there ended up being a big mix up. Fortunately the new manager Ryan, was amazing and completely resolved the issue, the other staff were amazing as well. Mistakes happen, so it was nice to see them take ownership and make it right! Thanks again Ryan and staff!

Huge place and lot of things to choose feom its just that there are some items on display but don't have stocks to sell, and employees don't take extra miles to make your shopping experience easy. And sale items are not as much as any other store.they also should do aomething about their return policy like Costco has, other than that its a huge store with lots of things to see.

Good place to shop and the staff are very willing to assist. In addition, there is a great selection of all what you need. Found out that it is better to search online first for the item you need and it will drill down to the isle location of that item. It’s always a pleasure shopping at Canadian Tire.

It's a pretty decent Canadian Tire for the size and location. Usually has all the items needed and stocked. Customer service has been generally great!

Had the most amazing customer service expiernce today at the bay. I came in with my mini van I had to drive it there with a totally flat tire. They were full today but made room for me. And ontop of everything they didn't charge me. The man at the front desk was amazing! Thank you so much Canadian tire:)

Terrible tire service we got an appointment to get 2 tires changed, after 2 hours of waiting then saying they can’t change the tires why didn’t they say that in the first place

Great store as usual. Huge selection of everything you need, and things you didn't know you needed. Staff is always helpful.
Using the app in conjunction with shopping makes life so easy. Just search what you want and it tells you the isle and how many are in stock. Very convenient.

WOW, what a store. Everything you need under 1 roof, just need a few more employees around to help with questions.

Retail is good, decent selection and prices. But would avoid servicing department at this location, multiple negative experiences.

Overall this is my go to place for many things. Been quite disappointed the last couple visits when I am told items are in stock, but after a futile searching by self and staff they are nowhere to be found.and then receive a shrug.is a long way across town to travel in vain.

Should be called Chinese Tire as most items are made in China.some decent stuff, but watch what you buy because they got a lotta cheep junk. Try Walmart first.aka ˝chinamart˝

Horrible customer service! Waited on hold for 30 minutes then when I have had enough tried cistomer service and could not get anyone to pick up there either. Unfortunately it used to be good at this location. Not worth the time to bother with this location again.

If a customer asks you where something is, its your job to show them where the product is, not that say a general area of the store. These three associates were just standing around gossiping not doing anything especially paying when the company you're working for is paying you.

Staff was helpful and courteous. Manager helped with a delay issue on a purchase which I greatly appreciated. Keep up the good work!

Usually a good store but when tires are ordered 1 day and end up paying more because the ordered tires are a no show (left in warehouse) and cant even get a deal on the tires you have to purchase. Not even free valve stems. Ill think better next time

Friendly service at the service counter, and there was even some time left for a little chat. Thanks

The young guy in the Automotive section was super helpful. I usually make it a point to make note of people's names when I receive excellent service.

Poor service.staff are to lazy to check for items.i might have disturb them on their conversation. Items im looking for are 32 in stock.they did not care to check it.

Horrible leadership in guiding the staff in each department to become more knowledgeable and successful when helping their customers.

This canadian tire has so much stuff! Staff were super helpful and friendly as well. Shout out to the manager who used her knowledge of appliance parts to help me find the right stove elements. So many summer plants too! Love this location

We wanted to buy a bicycle. The display had rather few choices in our price range and most bikes off the rack didn't have prices. When asked a staff member for help, response was 'send someone' but nobody showed up for over 5 minutes. So we left without a bike.

I assure you that not all the tires here are from Canada. They also have more than tires: D. Good service can be tough to find but once you get someone's attention they are usually kind and helpful.

Good for getting a lot of stuff for maintaining your home, yard, and car. But it is too big to find things quickly. You need to ask the staff for help, otherwise you'll walk around for 10 minutes trying to find what you're looking for.

Kelowna Canadian Tire store will not let people pass on the sidewalk. I only go to Canadian when a product can not be found in some other store.

Went to CT today to purchase some items using my CT money. I haven't used any of it in years. I just give my phone number and make my purchase usually. So I don't have a physical card or key chain and was unfamiliar with the app. I had the app just was unfamiliar with it. When I showed them my balance on my phone they said I would need a new card as I didn't have one. No mention I had access to my card through the app. They gave me a card and said I would have to go online to do it myself. I went out of the store understandably ticked. Then started exploring the app myself and found where I could bring up the bar-code for my current card. Went back in the store and showed the same clerk and not a response of anything like sorry I didn't think of that or anything. Just scanned my phone and carried on. Terrible customer service is my thoughts on this store.

Its alright parts department needs to learn to cross reference using the books not the computer but we figured it out got what i needed

You'll never do anything about my complaint however it was the worst ever. And the sad part I felt degraded by tour own managers. 2 females which both should be fired. That's after spending over $ 460.00. I should have just returned every item and left and that was my BIG mistake. Gil Larocque

Will be trying to avoid this place from now on. Quote from the Cashier "I will get fired if I touch your items". Who tells their employees they will get fired for doing their job? Manger said it was for their safety. I like supporting local stores, but will use ones who still value helping their customers.

Canadian Tire in Grande Prairie was a great experience!
Really clean and organized with tons of really cool and great products!
Canadian Tire is Canada!

Always a pleasure to shop here. I was in there today. Wandering around. I had a few employees ask if I needed any help. Had a nice chat with one lady (sorry I forgot to look at her name tag) then another very helpful cashier. Found a few deals & also found out the cat food I buy at the pet store is $16 cheaper at Canadian Tire.

Worst experience ever. The lady I had to deal with today was a C_NT. I'd like to give it no stars but thats not an option.

I ordered and paid for 4 tires in person that were, surprise! Not in stock. I was told a week to 10 days as they were coming from Burnaby bc. 3 weeks later still nothing! Depending on the day there and who I talk to there are 2 or 3 tires in stock and its always "we'll call you back". We decided to give Canadian tire a shot because their new store is massive and the stock must be good. NOT.stick with Fountain, tirecraft or kaltire but dont waste your time or money this store is just as bad as the last one.

I returned an online order on November 28 AND I STILL DONT HAVE MY MONEY BACK! I have called Canadian Tire in GP 4 times, and every single time they have guaranteed that I would get my money the same day i called. I still dont have it. And i highly doubt ill get it back yet. If you shop at Canadian Tire in GP, MAKE SURE YOU DONT RETURN ANYTHING BECAUSE THEY WILL KEEP YOUR MONEY!

The item I went in to purchase was in a locked cabinet, I had fast friendly service and on my way quickly