Canadian Tire

Very bad Experience with customer care managers, they are not able to look up the products with debit cards. Except Amrit i had never had a good experience with other managers. Too bad for the dated existing managers. It took approx 45 min to search product with zero results with debit card look ups. Please don't tell me to call, that experience will not change. I never expected to change. Behind the back there is a suitable return policy mentioned on receipt, but they forces us to take exchanges, just like our dollar is a wastage which we earned hardly

Calgary location. The staff was extremely friendly. Great selection of Christmas decorations.

Extremely pleased with Issac in the automotive department. He went above and beyond to help me with the parts that I need and battery questions, 10/10 service

Auto service guys are great here. Their customer service is exceptional. Went for seasonal tire change and had a problem when they were about to start and had to cancel. Went back the next day and accommodated very well. And their price is lower than most I have contacted.

8 am appointment to get my brakes done, should be done around 1030. Got a call around 9.front breaks not bad should do back.ok. I walked around the Deetfoot City complex killing time got a call around 1030.back breaks not bad, should do front.done around 3. I took a cab home and a cab back at 4, extra cost.my wife had to take a cab home.total cost of cabs 97.00. Will not come to this place again.

Was at this store to buy motor oil. Went to customer "service" and got only bad attitude from clerk Amrit. She took too long to look up the item at competitor's store.and then she could not make decision about whether to price match so she had to call supervisor. Incompetent at customer "service". I went to competitor's store to buy oil. P. S.motor oil is cheaper at Walmart and without bad attitude.

Excellent service from Dave, the service advisor and Cole the professional Mechanic. Keep up the good job

Had a very up to date system and the staff is super friendly. Have never had a issue with this branch and they are always willing to go the extra mile.

Went to buy a tire for my SUV in store because I checked in their website with my SUV tire size details upon checking it showing on stock but when I went there to pay for tire I was got surprised because the guy whose name is Dave he said we don't have any thing in stock so I request him to give me the alternative model which is also showing in stock while I was in store and got reply from associate we don't have in stock either one but he said I can special order for you I said ok I will pay today and will pick up later while he was doing special order his system got froze and I got reply I cannot order that for you.wow just because of system error I have to return my home with out getting any thing I was really disappointed with the customer service whole point for me to buy a tire is only today they have a special $30 CT money reward I will prefer Kaltire instead of Canadian Tire will not gonna buy any thing from Canadian Tire from this incident.

Extremely poor customer service. I waited in line for 20 minutes just for the employee to tell me that they won't return my item because it isn't from their store. Even though I have made returns just like this one before. The employee wasn't willing to find any other solutions for me. I was told no and rushed out of the store.

Staff make fun of customers and stand around talking all day and most of the stock on the shelves do not have price tags

Store is decent, but Auto repair services are well below expectations. First they missed an issue with a rear brake rotor by not looking at the back side or the far pad, leading to misdiagnosis of front rotor issues when they were fine. Second issue was with mounting/balancing winter tires.

Waiting for customer service. Always been a decent visit. However, I'm waiting here for about 5 min, with 4 employees in the customer service area.
2 managers: James, walked by me about 4 times no eye contact or check in. Seemed like a decent manager until I felt fully ignored. And then he's chatting with Ursula the other manager on shift and they both stand right infront of me with their back towards me having a little chit chat

Just surprised, most managers are great with checking in and being aware of customer service.

Ripping people is not a virtue.money is important but reputation is more important. Canadian Tire Auto Management should think twice about that.

Please avoid buying tires or changing into your winter tires at this location. I do not have any experience with other Canadian tire locations, so cannot say much in general.
I ordered winter tires a month ago from this location, first I called the store. The rude lady who answered the phone had no idea about online orders. The same day I booked for tire change and she said she will call me the day before of my appointment to remind me.
I ordered online tires online and went to pick. Nobody helped, had to carry it out myself.
It was the day for the tire change this Saturday. Up until 6pm the previous day, no calls from them. I called the tire department, I was put on hold for 20 mins. I hung up and called back. Nice lady answered but she had no idea of my tires. I called back, this time to a manager, he was able to find my appointment within 2 minutes.
Saturday, I went there bright and early. It was an 8am appointment. Told them tires are back, gave the key, went inside the Canadian tires. I was getting calls asking me to come with online order number since they could not find it. Now the time was 8.35am. I went back. Four people were staring at the computer screen. I told them the order number. They were saying I have to order again because this was a month ago.
I was shocked and asked them whether the tires were not fitting, the tires which were in the back.
They had not even open the back of my car and trying to locate the tires. This was ludicrous.
Please, find another place to buy your tires and change them.
This place is absolutely unsuitable! Don’t waste your time and money!

I was shocked after I did tire replacement and oil change that the inspection report was declined which is not acceptable because I am using Canadian tire services to be sure about my car situation before winter is coming

After years of great Service I will no longer be a customer of Canadian Tire. I bought a single $300 winter tire online. Despite describing a leak that deflated the tire every 3 hours, being form out of town, and requiring a tow truck in the morning if I couldn’t get it installed, the service centre declined. Small tire shops across Canada still bend over backwards for 15 minutes of service. I won’t be shopping at Canadian tire again and I encourage anyone else to look elsewhere.

The sales associates and the customer service people doesn't know what they are doing. Im trying to return an item but they pass me to the other person and other person pass me again to the other person, I was in the line for 15 minutes and nobody even care to tell me what is the protocol to return parts when they see me holding a box of parts of the vehicle I purchased weeks ago, so I ended up going to the other store for my return. I dont mind waiting in line if they know what customer service means. The lady in front is RUDE too.no star if applicable.

Hey, the number you provided here for me to contact is for Credit card and was not helpful at all, not for the review and nobody answers. I was on hold for 30 minutes.

Not much to say. It’s CT, They have a great staff and I never seem to have any issues shopping here. Sometimes they’re out of stock, but there’s two other stores close by that I can easily get to.

Came here to purchase a battery. I appreciate the separate entrance for parts & service, as well as the staffed till there to assist folks coming in where to go (parts counter for me). I had my core in hand, make and model on it, but the staff couldn’t use the computer to locate the item unless I had a description of the vehicle it was to be used on (modified equipment that wouldn’t have shown up anyways). I was able to locate the item using the search function in the app to pull up a SKU and the staff found it quickly then, but seemed very sad that the customer app was easier to use than the in house computer system. All staff I encountered were friendly and helpful, the store is quite new so still clean and bright. I was provided all the applicable warranty paperwork and receipt and given instructions for how long the warranty period was and what to retain in case.

Great collections in their store. I always end up buying more than I planned:) I have got many accessories for my car and kitchen from here. Good products!

But I didn't have good experience with the winter tire purchase. I ordered them online and the order got cancelled after 3 days stating no stock in inventory. Why would they allow to complete the order when there is no enough stock in inventory?

Not very good service today. Quite poor attitude because I was looking for a specific Christmas item. Supposedly could be 2 weeks to unpack the boxes that are cluttering the aisles.

Canadian Tire is a large hardware store with a wide assortment of hardware, household and automotive supplies. It also carries seasonal decor, gardening and pet supplies. There is a lot of parking.

Avoid purchasing tires at Canadian Tire, especially the Deerfoot location! Unfriendly service, to say the least. In general, tire prices may be less costly than other places; however, their installation and other misc fees make it practically the same price as say Kal Tire. Most importantly, their warranty is far inferior to Kal Tire; you’ll even pay for road hazard repairs here, like a nail in the tire, whereas at Kal Tire it’s free! Canadian Tire really needs to improve customer service and friendliness.

I went at Deerfoot city location and let them fix the noise when I am turning the steering wheel. They replaced the strut and the stabilizer and it was fixed. But after a few days I noticed a crack on my windshield coming from underneath the corner, when I take a look I have found out that the windshield cover or the cowl cover was put back incorrectly by the professional mechanic. I go back and showed it to the supervisor, I leave the car and get it the next day. They fixed the cowl cover but they dont want to admit that they broke my windshield. My windshield was just replaced a year ago and without any cracks and chips when I bring it. I supposed to just be quiet and accept what happen but everyday I can see the cracks getting longer. Its my second bad experience from Canadian tire.

All good, our much loved Canadian Tire shop. But I am disappointed with their stock of all weather tires.

I got keys cut at the Country Hills location and ask Specifically if the keys didn't work could I return them to The Deerfoot City location. They told me at the Deerfoot City location they couldn't be returned and it would cost me a lot more money to re-cut them. She opend up a Procedure book and found it in writing.
Same company, different prices. Go figure.
Only when I'm desperate do I lower myself to buy anything at these stores. They don't care about the customer one bit. If your not careful when buying things in store you will find them cheaper online when you check. The IQ in the customer service department and the many manages in store numbers are only excised by their shoe size.
The words
" customer service " is a farce. They have so many manages the right hand has no idea what the left hand is doing. It's a disgrace for a Canadian company to operate like a low rent facility.

A big store with super friendly staff. Every location is different of course and what surprises me the most of that in areas with a large population certain items are always out of stock while in remote locations they have plenty of stock.

Anyway, I can always find my things I'm looking for whether it's for my car, my house, hunting, etc.

Went to the Deerfoot Canadian Tire to get a key cut. Person at key machine said they did not have the key. So went to Home Depot, same machine, they had a person who knew how to properly use machine and found my key. Just another reason to just go to Home Depot to begln with.

There selection is pretty decent and they have some good deals. Finding a staff member to help was difficult, but once we found one they where very helpful.

Ethan, an employee helps us find the lawn care products we were looking for. He went above and beyond to get the products, all with a great attitude and with lots of respect.

Great location and great selection of stock! Staff friendly and helpful. They even have a Party City section for your party needs!

Horrendous customer service here. Came by to pick up some hardware. No one was working in the hardware section. Got the runaround and kept on getting diverted to aisles that didn't have what I needed. Lots of items not in stock either. Frustrating experience and a massive waste of time.

Wide selection of things from A to Z & always lots of staff around to direct you to what you're looking for. Always enjoy going here

Stopped today to patch a tire 45 min before store closing time and they gladly took my vehicle patched the tire and sent me out happy. This is real top tier customer service. Thanks Mitch!

Swapped rotated and balanced tires as well as oil change. Did a good job bit definitely a bit pricey. Whole things cost over $300 but I had low profile tires which cost an extra $60. Still.

Don't shop here. Oddly there were plenty of staff but no one could help me. One staff member literally walk away from me. The best service I had was from a fellow customer. One of the worst shopping experiences I've had.

So much dirty. Machines are broken. Machine took coin away without working. Dryers are so bad smell and not enough heat comes on.

I shopped at this location for the first time. It was very easy to navigate the store, excellent signage! Saw the Bottled Water refill stations, very impressive. I will be using those next time!

Bought a 5 foot black out blind. Got home and found all the hardware missing. Returned. Went to get another one and it was also missing all the hardware.

STAY AWAY, DO NOT SHOP HERE. Tried to purchase an AC unit here. One of the managers URSULA, was incredibly rude and wouldn't let an associate help us. She pulled him away because she wanted his help and barked at us that we'll just have to wait.

Wasted an hour of our time trying to get an AC unit from the back, only to be told that it's too high and they can't reach it. Come back tomorrow.

Terrible customer service and nothing but excuses.

What a bad experience here, I had place order online and got an email said my order is ready for pick up, so I went to the store and they said they are going to looking for it, so I waited for 20mins and they said, my payment didn’t go through for that item, what a nice joke. How comes others item in the order are well. Waited for another 20mins they said, those tires are not here yet, (I saw it on website shows 5in stock) and I have to come back again, bc my order become two orders now. Thank CT for waste me 1hr.

The variety of goods at CT works very well for me. Their sales are phenomenal. Their return policy is excellent, and because I paid w/credit card, I didn't even require my receipt. It's all documented on their computer system. If you're not shopping CT.you're missing out.

Employees are not very helpful and ignore customers in line to answer the phone first with a line up of 4 people waiting at the parts counter. Could definitely work on their customer service at this location

A good selection in a clean store with decent pricing, the only complaint is that most products in this Canadian store aren't even close to being made in Canada

Isles are a bit constricted for shopping carts, but things are well organized and prices are in line with other similar stores. Clean and tidy setup with provisions for wiping down cart handles.

This review is specially for the great customer service I receieved from Rhiannon
She went above and beyond to help me out
she was very professional and polite