Canadian Tire

Their Auto service is not good at all. I asked one of the Store Managers to help me with finding the right wiper blades for my 2013 Chevy Sonic and found out today, while trying to install the ones he recommended and gave me the wrong ones just because I am "female" and don't know any better.

Atrocious customer service. Don't waste your time calling.they just hang up on you or skip you if they don't want to do their job.

My truck broke down near the Canadian Tire Kingsway, and instead of calling a tow truck, I left it in their Auto Centre. I told them which power steering hose needed replacement (pointing at it and showing them a photo of the part). 5 hours later They called me with a price, which was already quite high, but towing the truck for repair would have been even more expensive, so I agreed.

The next day (when they had promised the repair would be done), they informed me that the repair cost was 30% higher ($975 to replace a power steering house) because they had mistaken the hose (even though I had specified which one to replace). I told them not to proceed with the repair, feeling like I was being scammed. I had to arrange for a tow truck to pick up my truck, and when I was there, they told me to pay a $70 bill for diagnosing the hose.

In the end, I lost a day of work with my truck, had to pay for a tow, fixed the car myself, and, according to what I've been told, my credit score will take a hit for not paying that bill.

At Canadian Tire Kingsway, they take advantage of people's desperation and need, and it's something very sad. I don't think there's anything worse than that!

Wish I could score this store even lower, brought my car in yesterday because it was making a strange noise, Canadian Tire did the inspection and said it was the muffler. They then removed the muffler called me back and said "we can't do this fix" my muffler is now just hanging as they think it's acceptable to break something further then it already was and then give it to the customer and say your problem.

Complete lack of accountability to their techs breaking something. Will never return and strongly recommend you to take your car ANYWHERE but to this location as they are clueless and crooked

(Photo is my muffler just dangling on the frame since apparently strapping it up after breaking it was to hard)

Update: If anyone's comment or experience was important to this Canadian Tire they wouldn't have a 3.9 (and dropping) rating

I find the layout of this store is chaotic (but I think that's just a Canadian Tire thing in general?) Items that are on sale are often piled into the middle section of main aisles. This is great if you're just there to wander around and shop because you end up seeing a bunch of stuff that you wouldn't have seen otherwise. If you're going into the store looking for a specific item it can be a little frustrating as it won't be in the aisle where it would normally be because it's been piled into the middle of an aisle somewhere. Fortunately, this isn't a problem because the staff are friendly and great at helping to locate stuff. Online ordering is super convenient; however, picking up an order can be confusing because the layout of the front of the store leaves a lot to be desired.

Called ahead for details on paint. Was on hold for over thirty minutes after selecting the paint department. Found two different employees on the floor who said they couldn’t assist. A third employee promoting their credit cards sat on and watch me wait at the paint counter for 15 minutes finally suggested I go to customer service at the front. I spoke with them and was told someone would be there shortly. Waited at the paint counter for another 10 minutes. Proceeded to visit customer service desk. Was reassured someone was coming shortly. Went back to paint and waited another 20 minutes. Someone came to paint and then shuffled off. Went back to the customer service desk on the way out of the store and was told no one is working that section today. This place is wild if that information only surfaced that late in the conversation. I will not be shopping here moving forward.

Came with my buddy to buy material for our company project. After seeing this crowd arresting this kid because he brought his bicycle in the store was baffling. Left the store right away! I hope the kid is doing fine. And please treat customer kindly next time I was terrified how rudely and loudly the manager and security was talking to him.

Well after having a very positive shopping experience at Canadian Tire in Athabasca I thought I would try this store to pick up a new fishing rod which was on sale. So much for good shopping experiences. This store really let me down and I'll never be back. They showed a quantity of 6 being available. After finally finding where they should have been located there were none on the shelf. Look around for assistance. Text the phone number on the desk. Some stupid AI bot responds. Finally see a person and get her to come over. She checks her machine, yes quantity of 6 available. Has to contact the warehouse. Convoluted conversation but they are checking. Waiting, waiting, waiting. Gal goes off to see what's up in the warehouse. Warehouse person comes out with her and looks on shelf. Ya nothing, we know that. Both go back to warehouse. More waiting. Gal comes back with something else - this is similar. Ya it's a visiting rod but that's about all. Not what I want. Sorry can't help. So half an hour wasted plus driving time and go out empty handed. Man I hate Canadian Tire more than going to the dentist.
They will now respond to this review with a copy and paste reply asking me to call a phone number to discuss further. So they want to waste more of my time and in the end I still come away without the product I was searching for. No thanks. My time is valuable to me. The conversation won't do anything to fix the root problem which is a stock system that actually works and people that know where to look. Sounds like the warehouse is pretty disorganized.

I have looking here for co2 and have been told we will have it on this date 4 times in the 5 months and every time they say the same thing NEXT WEEK. I guess next week never comes there

This company needs to retrain their employees how to provide customer service.none of them knows what customer service is and neither how to make resolution in certain situation.literally poor service. I will cancel my triangle credit card as ill never have use for it. This don't even deserve a star, if only theres a ZERO STAR option.

Found most of what I was looking for. Competitive prices. Website seems to be becoming less and less user friendly.

Its so full of stuff you can hardly move through the aisles, but, everything I wanted was in the back room. Go figure.

TERRIBLE customer service at the Auto Department. I waited 3 hours for a simple tire swap/alignment - when I tried addressing my concerns with the Service Manager he was incredibly rude and dismissive. I don't think I have felt that degraded in a long time. He was also quite rude to his employee. Very disappointing as I have always shopped at Canadian Tire - will be going elsewhere for my auto needs next time.

Found a a great deal on a 7ft pencil slender xmas tree $99.00 very happy.great deal on Police / Security flashlight.xmas ornaments great deals.

Manager (Raymond) would not honor sale price online and at other CT stores for a treadmill. Was also rude about it. So I bought it elsewhere. I usually dont leave reviews.but he was just rude about the whole situation. Could use some customer service training.

This is my (go to) store in Edmonton, actually worked there untill my retirement, so I'm a little biased. The store has had an owner change so I don't know that person. All of my auto needs are fixed here, if camping is one of the things you do, go here has a decent supply of camping stuff, kitchen wares, sports, hardware (my spot), almost all of your needs are filled here. A new area, PARTY CENTRAL, has the potential to Serve all of your party whims, it's here where I change from a 5 to a

Needed my tires torqued Sunday morning and they were more than happy to help out. Thank you for taking the time to get me in and out really quick.

I've never had an issue at this store before this evening. I had a sale item scan at full price. Should be simple enough to correct. I had two managers explain to me (and contradict themselves) : (1) Sale price was valid until midnight tonight (2) Sale item should scan at sale price of $19.99 (3) Sale item that scans at $29.99 is absolutely NOT a scanning error therefore they do not need to follow the Canadian Scanner Price Accuracy Code

The online page is B. S always says they have stock and makes you waste gas and time. REALLY getting tired of this place. Poorly trained staff also.

Had curbside sent my information when I arrived, waited 20 minutes. Went inside nobody was at curbside, yet the system was telling me they're preparing my order. Plus no maked stalls for curbside.

Employees at this store are very rude to mask exempt shoppers you are not allowed inside if you are mask exempt.

I wanted to buy some winter tires that were on promotion, but they did not have them in stock at the time. Nevertheless, John (in the automotive department) offered to have me pay for the tires as a work order, so I could take advantage of the sale instead of missing it while waiting for the tires to come in stock. Beyond his resourceful thinking, John provided incredible customer service, which is why I am leaving this review and recommend his amazing work to anyone who reads this.

There's never any employees around when you need help with something and when you ask customer service to paige someone to the department you need, 9/10 times nobody shows up and I just get frustrated and leave. Rarely do they have the item I came in for anyway. Used to be a great location

People who work there don't really try to help the customer; pass u off 2 the next available rep; no smiles its like y u wasting my time, can't u see I'm busy doing nothing.

Very good customer service. I went their to buy new winter tires for my car. They gave us very good deal and aervice.

Went for a couple things, but bought much more. Friendly staff. However there was a guy pushing credit cards that we didn't want. He was very insistent and annoying. He didn't know the meaning of no.

I just hate this place for one reason; everything seems piled up and crowded; it is too small for so much ; it is very convient location and I think it should be expanded.

I like canadian tire despite all of the locations that have kicked me off the promises. These guys will never kick me out tho. Theyd have to be present first to catch me doing something. Theyre never around. Where are they when i have questions? Or when i want to buy a power tool thats locked up behind glass? Eventually i always find them but i shouldnt have to send a search party for the person to do their job. Next time old Billybob has to go searching, theres gonna be a problem

I visited this location today for tire service. People on auto service counter are very mean and rude. They are busy on chatting with each other while customers are waiting for service lined up.

Better to go in person. Usually you get will hung up on by phone.
Store has been here for years usually has what I'm looking for.

Love Canadian Tire. You can't beat the sales prices, and there's such a great selection. My only complaint about the Edmonton Downtown store is that it's a bit cramped, and the staff could use better training in terms of being welcoming and helpful.

The garden centre always has the best selection of summer plants. Found a red scarlet morning glory and will share some with family and friends.

Had my AC recharged at the garage. Got an appointment same day. They were done faster than estimated and overall happy with the service.

Worst part service ever
I ordered rims for my husband’s car on June 1st. At the time I was told 1-2 weeks and I will receive a call when received. I called them today (June 14th) to check on the status. I was informed the rims have been there since June 4th? !? I asked why no one called me and all I got is sorry? !? I went to grab the rims and speak with a manger. The same sale agent I ordered the rims from told she left a note for “her boys” and she’s not sure why they didn’t call. Why couldn’t she call? When I spoke with the manager he just told me it’s a honest mistake and to basically move along with my life because he won’t do anything about it.
Avoid this place like the plague it is.

The gentleman in customer service at the Kingsway Ave location around 11 am went above and beyond today.thank you!

Store owner needs to hire more staff. Existing staff are over burdened in dealing with theft. Waited over 30min for an employee to open a cage.

The mask policy is to extreme, I was denied service for being mask exempt. After shopping in store for 30 min, I had everything picked out at the cashier, a customer service representative finally noticed and would not ring up my order unless I masked up.
What a Joke. I will not be back to this location.

Canadian Tire Kingsway saved my vacation! I woke up with tire issues the morning I was supposed to leave for the mountains. It was a Sunday morning when all the other tire shops were closed, Brandon had me on the road and I was only 2 hours behind schedule. Excellent service! Thank you!

This store is fantastic. Great customer service and it's DOG friendly. Love supporting Canadian businesses.

Absolutely the worst customer service I have ever experienced! I live in millwoods, I called ahead to put a swimming pool on hold and they said sure no problem. I called just before I left my home and spoke to Raymond and checked to make sure it was still there he said it was so I told him I was on my way. When I arrived at the store I was then informed that he had sold it because I was not there by 3: 30. Now I wouldn’t be so mad if he had said that before I had left my home and drove all the way to the other side of the city but I literally called right before I left and he said yes it’s here no problem. Worst experience ever and so absolutely disappointed with the garbage customer service.

It's a pretty small Canadian Tire with limited selection in many departments, but it is well-organized and doesn't have a lot of things locked up so you can get your shopping done fairly quick.

Love Canadian Tire (but particularly this one) just got a $1300 logastini pot and pan set for $259! That is insane! $78% off omg. Last day of sale so I may have impulse bought, but I will definately be cooking at home more! Oh and had accrued $50 in canadian tire money.so. I feel great)

Review for in-store pick up - they gave me a returned cooler that looked like it had been used for years and it still had water in it! For a service that is supposed to be timely and convenient, it took longer than if I would have shopped in store myself.

Decent, usually has what you're looking for, but cramped in design. Staff are usually attentive and helpful if you can snag 'em.

I needed a car part, and they had it, so I went there and bought it! It's not the closest Canadian Tire to me, but the one by my place said they had one, but didn't.

Great staff! Its a cantire so not much to say about that except the new manning store is much nicer, but the staff are helpful friendly and funny

Welcome to your new favorite garage. Wayne and his team here provide nothing but quality service. I’ve been going here for over 3 years now and haven’t had a problem. Quick turnaround times even if there’s more work to be done than just an oil change. Straightforward pricing and vehicle servicing. It’s hard to wrong. Bonus, if your vehicle ends up in the Canadian tire system, they can look up your records at other CTs. Easy if you drive a lot or if you’re in need in another town with a CT.

Place is cluttered over priced never have sale products. THE WORST PART IS CHECK OUT BRING CHAIR TOU WILL BE THERE A LONG TIME

Garden center outside entrance closed now - considered season closed. However you can still use main entrance and walk there inside the store and buy pots, soils, supplies etc. No more bedding plants or vegetable planters that I saw

Great Canadian place with numerous items to buy from, but horrible customer service. Unless, I have time constraints I prefer to drive to Costco with extra mile to buy similar item with dignity.

Do not recomend them, do not go there for auto service they dont drserve even one star! I had bad experience with the auto department, I took my BMW x5 to change the oil, firstly the man gave me a quote after he took all information, then I asked him about the oil they use, I know they are using a bulk one but to make sure that will fit my engin! It was not so I went and baught mobile1 oil and went to him for changing oil only labouring he asked me to pay 193$!

Whilst it is definitely a closer location, living in the DTN core (not exactly sure why they call his the downtown store, when it clearly isn't DTN), I much prefer to drive double the distance to go to the west end store or the newer SEC store.
Kingsway is for sure my go to for the garden center, much better than other locations in terms of selection (at least for me), but the rest of the store feels like a hodge podge. Particularly for depts that I frequent: outdoor sports and rec, camping and automotive. Much preferred when the camping stuff was on the perimeter a few years ago. Now it feels like "oh, we gotta have this category, so let's just drop it here".
And like all CT locations, there is no customer service here either, but I guess that's the company thing. You kind of need to know what you're doing.

Lack of service, many hidden sections, halls blocked off by large carts full of unstocked merchandise, not verry handicap friendly.

Found out they close 9 pm when I got there at 9 pm. Why so early especially during spring and summer. Just ridiculous. The one on the Southside is open 11 pm. What a wasted trip.

Seems like a small store with a limited supply of merchandise. Lots of things are locked up, this may say something for the area of town this store is in

I have an incredible story to share about the AMAZING management team at this Canadian Tire location. It’s been about a month long ordeal. I went to order some patio furniture and apply for their awesome 0% interest 24 equal payments plan. These kinds of offers provide consumers with a no-barriers/hurdles to buy larger ticket items. These “instant credit” offers are also meant to be INSTANT. That day, what should have been a 10-15 min transaction, ended up being a 1 hour and 45 min wait, to no fault of the store staff (it was a computer glitch on the back end). During all of this, Kimberly, and Cori were fantastic. Calm, reassuring, apologetic. For my trouble and wait, they suggested I call head office to arrange complimentary deliver. Which I did and got nowhere. The store team felt so bad, that they arranged for the delivery of my furniture! Story ends!? Nope. The fire table we ordered was cracked in 3 places. I had to go back, adjust my order and arrange for the pick up and exchange. The OWNER and store manger came with their own trucks to pick up the fire table and deliver the new pieces. Jeff and Rob. They were more than friendly, courteous and felt bad that the cracked fire table sat in my garage for almost a week. They even swept my garage clean before leaving! Amazing service. It’s this kind of experience that started bad, was a bit bumpy but has left me with a sense of loyalty and commitment to ONLY shop at this Canadian tire. Giselle, Kimberly, Cori, Jeff and Rob. THANK YOU. I’m amazed at your above and beyond service! Naz