Canadian Tire

Pathetic customer service. I was booked for a vehicle inspection appointment at 1pm. When I checked in at 2: 30 they said they've just started and there were 3-4 cars before me. What's the point of giving me an appointment at 1 if there were already 3-4 vehicles booked that would have kept the service team busy at that time

Useless staff.would not honour warranty for a product even though it was clearly under warranty.common sense definitely in not common.

Awful wait time at the battery section.
Why do we have to wait in a line of over 20 people and it takes hours just to be able to get help? Hire more people!

Stood in line for 40 min to return a battery to get my $20 back. Not even worth my time. Two parts people working on a Saturday. Brutal service.

After going to canadian tire in airdrie, paying for four tires then being told they didnt have them. What a pleasure it was to drive into calgary and get help from dan in service. Amazing service we will be back

I brought my tire in for repair on Saturday at 1 pm. I was told 2-3 hours and I'd get a call back. No call back so called at 9 am open just to be put on hold for 15 minutes so drove to location instead. They could not find paperwork nor my tire. Eventually I identified my tire in a back room, not repaired. Tire was then ready around 2 hours later (again, I was not called, just showed up) with no real apology and no discount offered for my troubles and having to wait for this extended time. Rowell did try his best to fix the problem once they figured out their mistakes.

Poor customer service. Read full story below.
I purchased wheels online from Canadian tire app and went to country hills for installation with appointment at 11am. They told me it will take 2 or more hours to get wheels and tires done (even with appointment). Hour and half later, service manager waheed told me wheels size is not matching tires. I showed him app selection and specifications which were accurate. I ordered and paid for 17” wheels and they told me i ordered 16”. When i showed him what i selected in app, he said its error in the app and told me he cannot give me 17” at same price which i already paid online. I explained him that i paid for right wheels as per app however he did not honour online order and i ended up paying more. Worst thing is the way he treated me. At certain point in discussion he said i am wasting his time and i can walk out cancelling my order. This is worst level of customer service one could expect. CT country hill should train their staff some customer service ethics. Such a bad experience.

The auto repair shop is a ripoff. They will overcharge and treat you with distain. We had a leaking brake line which I had personally inspected and they were overcharging us and recommending unnecessary additional repairs. I am not sure why ANYONE would go to Canadian Tire for auto repair!

Sadly the customer service is very poor, always short on staff, you can't find someone to help you finding what you're looking for.

Girls working there they thing they are models of something.

Tools I bought them for 70 bucks now they are 299.

Cheap car accessories.

One off the best car batteries though.

It's a bit of a challenge to find in-store help, so try to do some online research on their website to check if they have what you're looking for, and what aisle to find it, before visiting the store.

NEVER TAKE YOUR CAR HERE! ZERO CUSTOMER SERVICE!

The Service Team is horrible and zero customer service skills. We took our car in for a simple service at 9 AM (replacement of a serpentine belt aka fan belt), but the shop said our AC Compressor also needed to be replaced and this should solve our AC cutting in and out. This seemed reasonable and the repair since we consented to the work at 10: 30 AM. We were told that the vehicle would be ready at 4 PM (this estimate included 2-3 hours for the part to be received and 1.5 hours of labour. This seemed awesome as we were only driving through Calgary on a camping trip and would still be able to make our next campsite before their gates closed, something we made clear to the service team in the morning. However we received zero follow-ups from the staff to inform us of any timing changes or delays. We followed up ourselves at 2: 30 PM, and at 6: 30 PM. Both times, we were informed the part had still not been received but was expected shortly after. The final estimate given to us at 6: 30 PM was for completion was 9: 30 AM the next morning, as they would actually start the service at 8AM. We also asked to just have our vehicle back, which they refused. We were now hostages. When we came to pick our vehicle up at 9: 30AM, the repair still hadn’t been completed.service staff is estimating another 1.5 hours for completion at 11AM. At this point we asked to talk to a service manager, and were told he could not be spoken with and told to email the service manager, we asked the service team to also call him (as they wouldn't give us his number) as this was now 26 hours with the service team never calling us to tell us there was a delay. When we returned at 11 AM, again they delayed us another 1 - 1.5 hours. This delay again was not communicated to us. However, the service manager did email us, not addressing any issues but to ask us our Service ID number, and never addressing the lack of communication from his team, again we asked for a call. Finally, at 1 PM after 28 hours, 3 emails to the owner of the store 3 in-person follow ups and 3 phone calls to the store we received the vehicle back, however now our AC was completely nonoperational, however the serpentine belt was replaced. While we were picking up the car the service manager was talking on the phone to the service dept, but refused to talk to us! We again asked the service dept staff to ask him to phone us. The store did wave the 1.5 hours of labour but did not even blink when charging us for an AC fluid drain and recharge, when it will still need to be done again to actually fix the AC. They even had the audacity to ask us to leave our car there so they could now fix the AC. In all this time the service manager never called us, he in fact kept emailing us from an iPhone in one email saying "I can't call you". The only call I ever received was from the Corporate office after I sent a twitter DM with the issue (they even couldn't get the service manager to call them). The only good thing that happened was that Corporate refunded us most of the $1000 we had to pay. Corporate head office was quite pleasant to deal with, but the COUNTRY HILLS STORE IS HORRIBLE!

A fairly typical store layout. They have a vast inventory. This particular location has associates that really go the distance for you.

They have some good prices on some things but IF you can find someone to help you there's a good chance they will just send you away.

Almost impossible to find any staff willing to help you.and when you do it seems it's all they can do to get you out of there hair as quickly as possible.it seems as if everyone there absolutely hates there job and is counting the seconds to leave and try and forget there decision to work there.tried to find someone to help me by a pool and it seemed as if the world was ending trying to get them to see if they had any in stock. I hate having to go shop here and find it second only to a prostate exam but without the bedside manner

Cashiers won’t do a price match at the till, directed me to customer service which only had one person working and 4 people waiting in line. Left my items and walked out.

Dilapidated POS machines that are relics from the 1970’s. Seriously cutting corners on your machines is unbelievable. They look new but can’t scan anything, and crash when I visit. Not the first time. Never going back to Canadian Tire. Not kidding, ending CT money and forcing triangle rewards on your customers will be the end of this store country wide. Also to boot, two locations for items online took me to the wrong isle, twice. Three in one oil, check it.

Don't bother trying to get auto parts from this location or tires it is brutal. Trying to buy parts for my car should not be this hard even the one guy that knows the parts department, behind the desk gets fed up with the guys that were hired here and has to leave the parts desk. I guess he gets tired of people going to the outer parts guys but having to go to him to get the parts they want. Unfortunately even the guy trying to stock the shelves needs his help to do the job. I don't think they have anyone to train them here. Tried this store again for another time looking for bulk fuel line, parts guy didn't know where to find the bulk fuel line another parts guy was just walking around while customers were in line. It's funny though you can go to Deerfoot city and get the fuel line. Bought an item it said $16.95 on the shelf, I was charged $18.99 at the till. I asked for the scanning practice code for wrong prices in the computer and never received it became an argument that you can't win. The shelves are not being restocked, store is poorly kept

A very well kept, stocked and clean Canadian tire. The only thing I do not like is the bathroom is locked behind gates in the car repair area. Really awkward to have to get permission to take yourself and/or your child potty.

Great store and friendly helpful staff
. Went to the parts department and the explained wat project I was trying to do he made sure I had everything I needed. I feel he went above and beyond to make sure I had the best stuff for the cheapest prices five stars for the nice guy at the parts desk.

Curb side was closed at 6 pm but if u order on line it says pick up after 8 pm. Store has no places to sit for disabled customers and no scooters for disabled people or elderly

Good customer service employees always down for help even though it's far from my home but I like go there because of their customer service keep up the good work

This canadian tire is well organized. Staff are hard to find on the floor and when you do find them it is usually 2 standing and talking to each other. Has a new party city section which is well stocked.

Love this Canadian Tire. It's will layed out, lots of great stock, great staff & it's almost always pretty quiet during the week. Easy to get in and get out.

This is a nice large clean store with friendly staff. Even though the store seems to be as big as the other Canadian Tire stores, it lacks some of the services and/or items they regularly stock. This may be due to the busy downtown location or because the store is located on the upper floor of the building. Some of the department's are a smaller version of what the other stores offer therefore, they don't carry the same items and that can be very inconvenient and frustrating. Another rule security enforces is the insistence that customers leave their backpacks or otherwise in lockers provided behind the customer service counter. Due to any amount of shoplifting, i can understand how this can be beneficial but also a hassle and insulting.

Very expensive, there is no fixed charges for any auto service. According the customer's urgency they will change the charges for services and prices for the auto parts. When they see that customer is in urgent situation, they will increase the price of the parts and labor charges I wish i will never go to this store again for any purchase. Next time I will go to Costco, my favorite store.

Do not waste your time with the auto service.

Purchased a set of new tires last week. The sales guy was great, I have no complaints about him. I actually would if given him 5 stars. It is a pitty that this 1 star is because of everyone else in the department.

First of all, my main complaint is upon me having to call them for an update, the guy answering the phone would not help me because he was closing soon. I am so sorry, I did not realize as a paying customer that you guys actually close at 7: 55pm. Maybe you should change your hours of operation to reflect this.

At first, I was not upset that instead of new tires, used ones came in. Things happen, so I let it go. However, now that I had to call and recieve this type of service, it makes me wonder if this is the type of operation they run. If I knew this, I would definitely go with any competitor.

I do not feel like the auto department there realizes customer's trust them to provide safety to their vehicles. I would not recommend the Country Hills Canadian Tire to anyone and be cautious of any other Canadian Tire location, shop around first before you give them your money.

The staff was very helpful in helping me find the right coolant for my van as well as a new engine filter. They even put them in for me without charge!

Went to buy a Roomba vacume and they are sold at customer service department. Horrible service from the customer service lady. She didn't even tell us we were not in the right line and no one was on the floor to help with questions. She gave us the attitude like we were going to steal it.wer

People give CT a hard time, but I've never personally had a bad experience and they've always had what I've needed, even when others haven't.
Not me, but my Mom has had her vehicles serviced with them and they've always gone above and beyond and have always been upfront about costs.

Good old Canadian Tire. They have all of your tire needs covered as well as car batteries, tools, lawn furniture, toys and vacuums to name a few. Don't use their automobile service.

PRICE GOUGING! AVOID THIS LOCATION WOWW.
$169.00 MAXIMUM WRENCH SET AT THIS LOCATION
GO TO DEERFOOT CANADIAN TIRE
SAME SET, $69.00
$100 MARK UP, JESUS CHRIST.
NOT JUST THE ONE SET, ALL THE SETS! WOWW

Wow.awesome selection of goodies.must be cranked up for summertime. Found some extraordinary collapsible rubberized coffee travel cups. Really great knowledgeable staff.

Canadian tire has some great products but if I could I wouldn’t buy from them. The service at this location is terrible. The staff avoid all customers like the plague and get super bothered when asked a question.

I love Canadian tire BUT now apparently we have to go wait in line to ask for an air filter for my car? As if that makes sense one guy taking calls sourcing parts now fetching filters for all the kids. Oil filters are a free for all still

Very poor service, I was in store to buy 3 dining set and one set was opened, I asked for the help, so that they can check if there is any damaged on the opened one. There were 2 people and one of them was very rude, his name was Kelvin, no manners on how to talk to customers and how to behave.if they cant even help than why they are even there.

We have Canadian tyres customer for ages now. It’s getting worse day by day. Customer service is getting bad and everything seems to be getting worse. I don’t know what’s not working for them? It has never been as bad as it’s right now. I have checked the NE 36th st location and now this location, the location by air drive, it’s all the same. The 36th St is the worst but they are all heading in the same way unfortunately: (