Cap-it Calgary

Don't waste your time, Big Bill will tell you "don't call us we will call you". Poor customer service. Terrible warranty on snug top products. No accountability. Go anywhere other than this place.

Great service and friendly knowledgeable staff I was buying small accessories for my cap. The service was great and the person who served me was very helpful. Thanks!

Lady on the phone was incredibly rude and unhelpful when inquiring about roof rack system for a RTT. Told her I had an Xterra and she's like ya that won't work nothing suitable. Went to rack attack and definitely more willing to help with actual solutions. Will be spending my money there.

Bought a Leer topper from Cap It south location and I broke the little side window.they won’t sell you just that window. You have to buy the whole side for $850 US. When you break your side window on the truck, GM doesn’t make you buy a windshield! They are two separate windows and you have to buy it complete unit just a rip off!
And not open on Saturday?

Worst customer service ever! The lady in the front does not want to have any business at all! Too bad! Stay away!

Terrible customer service. I was polite and simply enquiring about a tent installation. On the phone I spoke to a receptionist, she was incredibly rude and dismissive. Then I was transferred to I'm assuming a manger whom was equally as rude and ill tempered. I ordered a roof tent online and was simply enquiring about having it installed on my vehicle. Just by my enquiry they were impatient and seemed annoyed at my even asking about it. I was told it would be a minimum charge of over $300, this is ridiculous as the tent is pre-assembled and requires minimal installation (I have owned one before). I was simply asking for convenience sake. The charge is outrageous but apart from that just simply enquiring about it, the staff were so rude and impatient and dismissive. I now regret deciding to have it delivered to their store as I do not want to have any interaction with this store and their unprofessional rude staff

Just an awful company to deal with. The retail locations aren’t very helpful and the online store undercuts their retail locations. Just a bad way to run a business.

Within 2 months the rear window dampers stopped working, then both locks and after that the window seal came out. Tried to contact for warranty but never any reply. They called back after I contacted head office and promised to replace the parts. That was the last I've heard from them even after several more attempts.
November 8th - The parts arrived. Wish it had been easier but the warranty was honored.