A rare level of customer service! I called with an caster issue and tried to describe what I was looking for. I was shocked when the response was, “where are you? It would be easier if I just come and have a look. ” A huge thank you to Ray who most certainly went out of his way to help me find a solution. I would strongly recommend. And thank you!
Great service and awesome inventory for small wheels and castors.was very surprised they had the little wheel I needed for an office chair.very happy to have this business around. Also worth mentioning was how quick and helpfully the employee that helped me was. He took one look at the wheel and immediately grabbed the exact small wheel i needed.pretty impressive!
They have all sorts of wheels, tires and paraphernalia in their store. If they don't have it.you probably don't need it. Whatever they don't have in stock they will order for you. Ibhave always had great service from Casterland.
Meant to enter this review a month ago! I recently purchased 2 sets of deestone mudcrusher tires for my children's quads (Arctic Cat 250 2WD). I was optimistic on the improved performance these tires would provide compared to the stock rubber. I was beyond impressed! These tires chewed through an impressive array of terrain and mud. Not to mention the great value for dollar spent! The tires were very well priced and Sean was excellent to deal with.
When I went in they were busy. I spent some time waiting but when I got the assistance I needed they were strait forward and quick.
They even opened on a closed day for me to pick up my tire. I was late and they had left. I called the cellphone number they gave me and came right back to the store to help me out.
I gave them a 5 star rating because they obviously care about customer satisfaction.
The staff are very knowledgeable and helpful. They always go out of their way to make sure I get the best quality products for my applications. I highly recommend this company.
Sean and the whole staff are too knowledgable. Sean had 6/7 catalog books which where about 1000 pages if not more, and he looked at them for a few second and then opened one book flipped thru a few hundred pages and BAM found what we were looking for. Thank you guys!
If I could, I would add another word to the dictionary. Casterland.and it's definition would be "incredible service".
This is the third time I have been to Casterland. The second time, Tim set me up with a platform and castors which had certain restrictions. Not only did we arrive at a solution, Ray (manager, as I found out after it was all assembled) and Tim ended up helping me assemble the two platforms. No fuss, no muss, no stress.and great conversation.shout out to Trevor on this too!
The third time I needed some wheels for a new Shop Vac (wanted heavier duties ones). Shane came out to help me (Shane also assisted me the first time I was at Castorland for castors as well for an electric table). He helped me figure out great wheels for the unit, and, once again they helped me assemble the platform (well, truthfully, I ended up talking with Tim while Ray and Shane pounded in the Castors).
Great group of people working there! Thanks for you help!
Excellent experience doing business with the staff at casterland. Knowledge, friendly and happy to help. Not only ordered a tire in for me at a great price they mounted it on the rim for me and got my mower back in business! Will be a repeat customer for sure.
Ray from Casterland in Calgary, a very pleasant and knowledgeable man, just ended my quest for a replacement snow thrower tire. Ray made everything so easy; he obviously enjoys his job and it comes through when you speak with him!
Had the Duro Buffalo tires recommended for my 2007 Polaris Sportsman ATV, very happy with them. 6 ply radial with lots of grip! Highly recommend, great value and service from Casterland CALGARY
Caster tires for everything. Needed new casters for a john deere specific brush. I thought no one but john deere would carry them. Much cheaper here, and didnt have to wait on an order. Lways in stock. Wheels for quads and ride on mowers as well. Very helpful staff as well!