Central Alberta Medical Imaging Services

I’ve had both wonderful, friendly techs, and downright awful and RUDE techs. It costs nothing to be nice, and to treat people as more than just an appointment filler, and there is no need to make patients feel like idiots for asking questions. I went in for an appointment once and my bladder was not full enough. The tech was very clearly annoyed with me, I left the appointment with actual bruises on my stomach and was sore for days because of how rough she was.
To the wonderful staff, thank you for all that you do! You are the reason people still visit this location.

My first mammogram went very smoothly, and my anxiety was relieved by the kind and caring tech. She couldn't have been nicer.

The Breast imaging centre is a joke. Went to book an appointment? Was on hold for 2hrs for 3 days. When I finally got through she told me I was to young to get a mammogram, even though there is breast cancer in my family history and I have been getting them every two years since I was 30 year olds. Yes I explained this to her. She refused to book my appointment. Now to get rec from doc to get it done. So disappointed in this facility.

Super impressed with my visit today. They were friendly and very helpful. I was in and out quickly for my xrays. Keep up the great work!

Best dealership in Canada! Loving my bronco and wouldn’t buy or service anywhere else. Go see Doug and tell them I sent you!

Nuclear Medicine staff were all genuinely helpful (not rushing) and attentive at this location. From start to end everything ran on time, and my questions were answered with care. I left feeling so much better than when I walked in. Thank you!

I called in to book an appointment, the receptionist I spoke to was very rude and condescending. She wasn't clearly asking her questions so I couldn't give the right responses and she kept snapping and being rude every single statement that was made to me. The rest of the service I have had there have been great.

I'm giving 3 stars because the last time I had my ultrasound I had to wait 2 hours and this time I was in and out and had friendly service

If you can book somewhere else I highly suggest doing so. These people are extremely rude and feel intitalled to make any comment they want. There is no shortage of people coming out of school for this job position, but I promise they hired the rippest ones. I am high risk and I have had about 6 ultrasounds now (3rd pregnancy and have been here for all three) and not once has it been a good experience start to finish in the last eight months. Thankfully though yesterday I had a wonderful tech who made a change and was able to apologize for the company up front.
I have been yelled at and left crying from a tech because I asked a question. I was given a lecture from front staff because my wallet was stolen, and I should have it figured out right away. I got attitude from staff trying to book appointments based when my doctor wants them but can also accommodate MY life.
I do this job as well, and I noticed another comment saying something along the lines of 'sometimes we don't know what's going on and they have a hard life and it shows in their demeanor". You put it to the side and do your job, and as an owner/manager you don't make an excuse for your staff nonstop belittling someone. We are all trained for that. If you can't put feelings and personal life to the side you're doing the wrong job. Excuses shouldn't be made for horrible staff. Some people are going in there to hear they had a miscarriage, to confirm a still born or genetic issues, lumps for cancer ect. Why should we have to deal with bad attitude and rude comments? It's hard enough. Staff needs to do better at the end of the day. We are all going through something but it isn't someone else's fault nor an excuse to take out on others. Do better, be better.

Professional and well run. I was treated with respect and the staff was very kind and efficient.

I Have always been, Treated Fairly by All Staff. Makes me feel Comfortable, when having all My Procedures Here.

Terrible management. Made an appointment that their booking staff forgot to enter into their books.
Come the time for my appointment I am told that my appointment was never booked.
Then they go on to try and place blame on me saying I booked 2 days to early. WHAT A JOKE. 2 days to early for an ultrasound? When my conception date isn’t exact. Excuse after excuse was being fed to me.
I am currently sitting here to see if they can “accommodate” me for their mistake. I left work early and have a gender reveal shoot booked this weekend.
Management was absolutely rude and seemed to want conflict. Very cold and definitely not made for customer service. Management needs to be reconsidered.

Went for x-rays on both hands. Forgot my req. Was texting my daughter to ask her to bring it. One of the staff came out and said she would have my dr fax it. The staff here are awesome. I would give 30 stars if I could

I always find the people here gruff. Today I went and for the first time had a super nice lady at the front take my info. My tech, again, gruff. I always say if you don't like people, find a new profession. I get not everyone is a peach, but not everyone is the same.

Not surprised why they got so many bad reviews.employees on the front are very rude and not professional.if we go there because we have a medical condition and you ADD STRESS on top. BE professional and train your people and especially those on the front desk.

It's a very efficient facility. Our family has used it for many years. The doctors have discovered and helped with my health problems and I am very grateful.
It does need a new wheel chair lift on the north side, as it's really noisy and scary going down.

I came in for a chest X-ray ordered by a nurse practitioner through the GI Clinic located at the Foothills medical centre in Calgary. The lady that worked at the front desk seemed quite annoyed that it was ordered by a nurse practitioner and then was very annoyed when she realized there wasn’t a fax number supplied and the requisition wasn’t signed. An oversight that was easily and instantly fixed after a phone call to the GI clinic by myself to get a new requisition faxed to CAMIS. I thought it was unfortunate that the CAMIS employee was not only annoyed seemingly at me but also felt the need to lecture me on the necessity of the form to be completed correctly.

Inside Staff are efficient and friendly. Sidewalks were totally snow covered until 7: 55 when a person with a blower somewhat cleaned them up, leaving them slippery? It was hazardous to access premises

Arrived 15 minutes before my scheduled time as instructed. Waited in the seating area for 50 minutes before being called and led to the ultrasound room. The technician was clinical and professional. After the imaging I was instructed to wait on the property while the image quality was confirmed by a manager. I dressed and wandered to the waiting room where I sat for more than 20 minutes before being questioned why I was seated and if I was waiting in the queue. The tech had finished and left for the afternoon without finding me to dismiss me. Poor security and patient care.

Appointment turn around was quick considering the current situation
Front line staff helpful and professional.
Technician. Curt, off hand, unfriendly, I was only in for a suspected torn rotator cuff tear, the way the technician spoke and her demeanor towards me was as if I had disturbed her break, and she was doing me a favour in doing the ultrasound and wanted out of the room.
I have never written a review before on such a service and its sad it has to be negative.
Had an x-ray a few weeks before on same shoulder, technician couldn't have been better.

I have been waiting on hold for more than 20 mins on whats now 5 separate times trying to get through to book an appt. UPDATE: I got through this last time. Girl on the phone was so quick & very very friendly. Whom ever was working the desk at 2: 25 today deserves a good job.

Great place, only thing bad about it is keeping the booking ladies. They are all rude and unprofessional.

Hello, we went to the new location next to collicutt. We were required to wear masks and wash hands twice while there (completely understand). Was curious as to why no temperature checks?
Anyway I hope the lady at the front desks day gets better. She seemed to be upset.

I had my 20 week ultrasound today & I left so incredibly upset not the way I thought it would go at all. I had a girl training and she was fantastic, asked me if I wanted to know the gender, I said yes but secretly in a envelope please. The lady who was training her came into the room and blurted on the gender. When my mom told her I didn't want to know because I automatically got very upset she said, "Well what am I suppose to do now? "' My mom said she thinks she should owe me a apology. It was the worst, non sincere apology and just basically said whats done is done. For having to get told to apologize about a big thing like that blows my mind. It defiantly ruined a very special, memorable part of my first pregnancy that I didn't get to share with the dad and others. I understand stuff happens but she did not take the right step after her actions.

Absolutely rude and unhelpful on the phone while booking. Astonished at the way I’ve been treated and laughed at.

Impressed with mammogram appt today lineup went quick and efficiently managed. Pam was wonderful these tests aren’t fun but she was kind gentle excellent personality. Front desk also friendly and very knowledgeable when I had more questions regarding bone scans. Thankyou for a great experience.

I have been before and it's a random chance if you get a tech who is somewhat kind. I've always shrugged it off because experiences have been mostly good.
My last visit was for an ultrasound for pregnancy. The tech was nice, but I wasn't allowed to see the screen during the exam, wasn't allowed to see anything after the exam was completed, allowed to get a photo, etc. There was also a heartbeat that we were not told about and definitely not allowed to see/hear. Because we don't know if this pregnancy will make it, when I found out later that there was a heartbeat that I wasn't told about or allowed to see/hear, I was devastated and broke down on the drive home. Is this normal? All we received was the date of the fetus. I'm heartbroken that I may never have gotten to see this pregnancy. You can't get those moments back.

I have been to Camis twice and now and found the personnel their very professional and cordial I would not hesitate to use there services at all.

We travel 1.5 hours for prenatal ultrasounds to come here instead of the 30mins to the place closest to us due to great experiences with the ultrasound techs in Red Deer, they have all been lovely!

I had been there for x rays with no appointment but ultrasound requires an appointment. I assumed it was the same as an xray. I left a message for a call back that came an hour and 20 minutes later. I offered the owner an opportunity to talk about it and he said he feels the call back time is pretty good. Good for him to save money on a 15.00 an hour employee. Good for profits. Good for not hiring members of our community. But definitely not good for the patient. AHS should do test calls to verify this problem before offering a contract to CAMIS. When the owner expects poor service he will get it. Please set the bar higher.

I live 40 km from Red Deer and phoned to make an appointment for a bone scan. I was told i couldn't book over the phone but would have to bring my requisition to the office. So today i went to the office and was shuffled onto a booking person who said she could not book me either because the bookings for bone scans are made from Sylvan lake but she would fax the requisition to Sylvan lake and if I have not heard by mid next week i should phone a number in the Sylvan Lake. I guess the management have not ever heard of service to the client as there was no consideration of faxing the requisition to Sylvan and getting on the phone to make an appointment for me. And I guess no one ever heard of a computer booking system whereby a calendar show up in Red Deer on the computer and the booking person sees the appropriate staff calendar and does a booking to facilitate service to clients. I guess efficiency is not part of this privately owner imaging business. Incidentally after waiting back at home for a couple of hours no courtesy from sylvan lake either with no call and no appointment set up. This is unquestionably one of the poorest run systems in the province.

Today I had a great experience booking a mammogram for myself when speaking with Vanessa. She was friendly and helpful in picking a date that would work for me!

Nov 6/19. I had a Barbotage treatment at the new CAMIS on 30th ST. I have to say the staff there are excellent. The one in the treatment room with me was so kind, considerate and compassionate, (don't know her name). You can check your appointments for today. I had a 2: 15 appointment, and I just want to compliment the lovely lady who assisted the Doctor who was also exceptionally good at trying not to cause me any more pain.great job done by both of them.

Went in for a dating ultrasound and it was my first time going here. Immediately when they took me back they told me my husband could not come, which I found odd but I asked "oh well will he get to see atleast? " And I was told yes. They bring me into the room and did the whole ultrasound on me, I got to see my baby.alone. So basically I was sitting there crying of joy and my husband did not get to be apart of that. She told me I could go grab him and I thought maybe she would do another one so he could see, nope. He only got to see pictures that's it. A beautiful special moment got ripped away from me, and the whole experience was disappointing and uncomfortable. I'm not looking forward to going back for my next appointments.

Ok. Wonder why they want you an hour b4? For non gastro related imaging.
Fairly fast & in & out.

This place is not what you'ed expect. First stay away from the curly wet look old woman. She is very rude and will tend to mimic you. I guess she is trying to be funny. Ummm no! Plus, she is very condescending.this place needs to pull up the socks and get there stuff together. Next time, if there is a next time, I will be writing a letter to a very specific person and have looked at. Word of advice, it's a place to be professional. This place is not.

My first two experiences were ok, but my last two were terrible! Just left and I can honestly say I have never met a ruder lady than Jennifer the ultrasound tech. I understand everyone has bad days but to treat a FTM that way was un called for. I will be telling my doctor that I won’t be coming back here.

I was scheduled for a MRI and everything went smoothly and quickly! I was called in not even 5 minutes after my appointment time! The technician in the MRI room was really nice and friendly. Would not hesitate to book again and do the drive from Calgary.