Charm Diamond Centres

My favorite jerwery store the staff are very helpful and they explained to me if the policy to me I understand they don't want get to wrong person or loose it they wash my rings I am glad I bought my wedding bands here I find there sale fantastic I got my ring fixed and they told me a 5 days I got quicker I got in 3day I am super happy I will be buying more

I am very disappointed from this location west edmonton mall. Bad customer service and rude ladies. I will not go there again. If you hate you job don’t put on customer.

Simone gave me exceptional service today, she helped me find the perfect gift for my mom and even offered to clean the rings I was wearing. Will definitely be back to charm. Thank you!

Going shopping should be a special moment and time in your life figuring that the biggest mall in the world would have something special. We walked around the mall, and she found the ring online that we loved. Unfortunately, only one store in the city has it, and when we walked by look at the picture below, absolutely no respect for the workplace at all and really who sits on a counter in a jewellery store.
But returning the next day would be better however, literally, the lady we saw previously was dancing in the middle of the store, like she was in a nightclub.

In my opinion, this is not a workplace that someone should be proud of and we have chosen to go elsewhere, but I believe people should know about how they run their business. If I could give this store -10 stars, it would still be too good for it.

One star because of Nancy Naval. I was there to pick up my ring and she start conversation with What stuff you need to pick up in a rude way. I kept my cool and gave her the invoice, instead of explaining me she start insulting me, you signed the document, I need that document else no ring. I was like, the girl who sold me the ring did not tell me anything. I show my invoice and text messages from Charm, she start screaming no ring for you and I was feeling like a scammer. No option, I start screaming as well, give me refund. Instead of calming the situation she start referring me You and start pointing fingers towards me and that's not it! One of her colleague jumped and told me that usually people from my country are nice. That was in so bad taste. I was still asking for refund and they threaten to call security and Nancy Naval was like, I am going to ban you from mall lol. Finally they gave me refund and I left the store.

However when I was checking my bank statement last night my refund disappeared. After investigating with bank, I found out that Nancy Naval and crew did not process my refund. They had audacity to steal my money. So, I file the dispute with bank and hopefully I will get my money back asap.

Charms please teach Nancy Naval some CSR skills or increase her wage because she was not clearly happy and I am not coming back.

Charm always takes great care of me! Susan, the manager, was so accommodating when helping me out with my product. The service was amazing and she was the sweetest! Thank you very much for your help!

Simone delivered excellent customer service and is very knowledgeable in jewelry. She made my shopping experience amazing and showed me jewelry that matches my taste. I highly recommend going here for all of your jewelry needs. Definitely will be back! Love the pieces she helped me pick out to add to my collection. Thanks Simone!

Be verrrrrrry careful with their warranties here. You have to walk through their doors every 6 months for the rest of your life and have it inspected or your entire warranty is void. That was not explained to us initially.
A diamond fell out of our ring that was unfortunately custom designed here. We didn't come in for all of the inspections and now it's at our cost, and holy cow is it ever expensive.
If I could go back in time, I 100% would've gotten our rings elsewhere.

If you want any help go to Bree at Charm she is by far the most knowledgeable and helpful. The others brush you off and don’t seem to know what day it is. She redeemed my opinion of Charm in one visit after 8 years of terrible experiences.

Last year may my fiancé and I bought my engagement ring. It was a band with no centre stone and I chose a Pearl to put into it. It was beautiful and I loved it when we bought it. After Talking to the sales lady we had decided to put a post in the pear to better secure it on the band. In less than 2 months the Pearl started spinning in the claw. So I brought it back and had it fixed under warranty. We again spoke about this post that would stop it from spinning and coming loose. I picked it up and wore it for another couple of months before it spun AGAIN. And I had it fixed again. Again talking about the post as it seemed it was never put it. The third time the Pearl spun I decided I wanted to replace the Pearl with an Opal (as it didn’t make sense to get it fixed every few months.) so I went in last month and explained the situation. The lady again mentioned the post but as it either hasn’t worked or hadn’t been added, I was adamant changing to an Opal. I received a quote a few days later of about $300. I reminded them my ring should still be under warranty and that I would gladly pay the cost of the Opal but not of the labour as it was not my fault my original ring continued to spin and come loose. After some back and forth we settled on $150. I was told I could come pick up my ring Friday (this was on a Wednesday). Friday came and I drive to pick up my ring, I will admit I should have called first but they had given me a date and time. When I arrived the ring was not ready. The told me they would call me when it was ready for next time. Monday they called me that it was ready. When I saw my ring I was shocked by how it looked. The Opal was beautiful but all the jeweller had done was take the Pearl out and glue the flat Opal to the top of the claw leaving a large gap between the base of the right and the Opal itself. So it was sent away again, the third time I picked up the ring I was rather frustrated by all of this but I was happy with how it looked, even though there was still a small gap between the Opal and base of the ring (which I was told could not be lowered anymore) I’ve had this ring for about 3 weeks now and I still love the look but when I got home today I noticed the Opal is lose in the claw. I’m very disappointed by the craftsman ship on my ring as we spent a lot of money on it. I will be taking it to a different jeweller after the weekend to hopefully get it set properly and enjoy my ring.

My wife had to get one of her earrings replaced because of some damage. I'm sorry I didn't get the names of the 2 Filipina ladies that helped us but they were so courteous and helpfull. We had a great experience with both of them.

I bought a gold necklace from this place. I was assisted by a friendly staff that allowed me to look at various jewellery and assisted me on purchasing the one I wanted. Lots of variety necklaces, rings, earrings, watches, at good prices and different price ranges for each needs. Didn’t feel forced or pressured to purchase at all unlike some places that do.

Shoutout to Seyed, this sweet soul helped me fix my boyfriends chain today. I went to 5 other jewelry stores looking for a simple O ring so I could reclasp it myself. No one helped me everyone was rude disregarded me kinda just brushed me off. But Seyed and his coworker (I didn't catch her name) took my chain fixed it for free gave me a clasp for free. If I had more money to spend I would have gotten one of the gorgeous rings I kept seeing. I will forever now go to charm diamond centres over any of the other places I've gone to or bought from in the past. Thank you for your sweet genuine interest and help.

Susan, Nancy and Nigena are absolutely wonderful. Everytime I come in they are so helpful. I love coming in here to buy jewlery. This is my favourite jewlery store to come too. They helped me with my returns and purchases and are always so polite. The store is so clean. If I could give 10 stars I would. Thank you so much for everything you guys do.