CIBC Branch (Cash at ATM only)

Not a bank at all. No service. Poor information communication at info desk. No tellers. Won't deal with cash. I had 150k in cash to deposit in my briefcase. Asked do they deal with money there? Is this location even a bank? Was told they don't deal in cash. So I went next door to BMO instead, talked with a nice teller, paid some bills and deposited it into that bank I stead. Suggest you do the same with CIBC and save time against frustrations.

I'm so sick of showing up to the bank to see CIBC is too cheap to hire enough people.

I was called by this location to come in for a appointment I go in and before I gave my name I was told nope there is no way I have a appointment at this location. The main manger at this location is disrespectful and useless I would not suggest anyone to bank at this location

Since it's a cashless location and debit has been down throughout all of Canada since yesterday this location is pretty much useless. Oh and by the way, the drivethrough ATM that does have cash has been closed for a week.

Waited 40 min just to tell me they can’t make a bank draft, they took the money out from my account to make me the check and never put it back. I had to go to another branch to fix it. Such a waist of time, if I could give them no stars I would!

Terrible place, ran by useless employees,

Email appointment notification says:

One piece of government Identification
One Bill sent to your current living address and your phone to set up mobile banking

This lady that was supposed to be my appointment account set up employee barks at me and consists I need two pieces of Identification from government

One a drivers licence
And one a health card

I have never needed two peices of Id other then a bill for proof to set up an account

These people are lazy this bank lacks communication and is overall a waste of time she says there and was silent for 10 minutes before id excised to leave an go to another bank

Alisha is carrying me through my CRA and business banking problems. Always a big help and she’s super happy to do so.

I have had my account with cibc for years and never had any problems until this year, all I've had is problems.
What's the point in talking to the fraud department if they don't tell you anything?

This bank stole my money
Get Tons of promises to get it back and in the end, they are lazy to look for it?
Not recommended at all.
I surprise this bank located at Canada?

Huge location with no tills
3 staff chatting and just giving directions on how to deposit cash getting paid for nothing with all the fees that we are paying to CIBC

Who came up with this idea? Of having a huge location with limited service where is the logic?

I would rate this branch at a lower rating if it were possible. The financial advisor I dealt with was not knowledgeable at all and very unhelpful. She was unable to answer my questions and when I asked her to speak to the branch manager on the phone (who seemed much more knowledgeable and did answer my questions when I was in the branch) she told me "no" and that she was "busy" but did not say she could phone me back or any solutions. When I began asking her questions it was quite clear she was trying to cover her tracks so that I did not escalate over her head on more than one occasion. Highly recommend finding a different branch!

I have had several dealings with this bank without any issues - very courteous and professional service