CIBC Branch with ATM

I visited 2 time this branch. Both time it poor service. 8 people on the line. Only one 1 employee available at desk. Everytime other 2 employee assisting to 1 customer. Really poor customer service.

I had a terrible experience with CIBC Bank. Their customer service was unhelpful and disinterested, with long wait times and unprofessional attitudes. Their online banking platform is outdated, slow, and often crashes. They charge high fees for basic services without offering any added value. There is also a lack of transparency regarding account fees and policies, leading to unexpected charges without prior notification or explanation. Overall, I am thoroughly disappointed with CIBC Bank.

Saddletowne circle nort est CIBC bank the manager had very bad service I went to the bank to get some work done she spoke very rudely as well as the staff being rude as well I don’t recommend going to this bank it’s horrible

Rude staff …. Called for to open business account n they hung up fon on my face Inbetween conversation. I think cibc don’t have interest in money anymore…. Soon I will transfer my mortgages n car loans and my personal accounts and my wife’s account to some other bank.

Very long wait time. Have more the 50 people waiting and only 1 representative. Get more employees!

What a terrible service at this branch, Asian guy on counter doesn’t know how to talk respectfully and he doesn’t have any idea what he is doing. He wasn’t ready to help out at all. I had so many expectations from my branch, they had time to open my account in past and today they don’t have time even if bank is closing at 6, then just close it forever

Worst service ever they don’t care about you 10 guys in line and only one teller was serving this is my 5th time

Always have line up as only 1 person is working at customer service. THEY SHOULD HIRE MORE PEOPLE. SADIRI - customer service guy, he is so rude and dont know the customer service at all.

I went to CIBC today, and the lady who helped me was named Mani. I liked her service and she was really cheerful.

Hi I use today service it was very good I am very satisfied with service specially the lady on teller her name is Aswin she is very nice one guy open my new account I think so his name is Rahul very nice guy too I am fully satisfied with there service’s thanks to CIBC

Very slow branch. The staff don’t care about customers at all. Probably they need an extensive training on customer satisfaction and speed.

Had a great experience with CIBC. Very quick service with all the information very well explained. Special and very much thanks to Krunal Savani.

Garbage location most of them. The Indian lady try to steel 100 dollars from me. I pulled out 3000 and she gave me 2900 and said it's 3000.

Awesome service provided by this branch, highly recommended, thanks to especially Mr. Krunal Savani for his wonderful service. He understood and gave my good solution and helped me alot.

I visit this branch very often and they always welcome me with a big smile. Great service and friendly staff.

Thank you Sanket bhutada. Im really impressed and appreciate with your advise and effectiveness of handling such a busy line in speed.

Thanks a ton. I’m a new comer to canada on work permit and was totally lost where to start my banking. Staff was very helpful, especially Krunal. Thanks for all the help.

Went to this branch after having a very poor experience trying to replace my bank card at another downtown location. The customer service rep that helped me was very nice, and did the task in a timely matter. As I explained my experience at the other location, he was empathetic and apologetic for what I went through which I really appreciated. Unfortunately I did not catch his name, but he made a task that I was dreading and already stressed out about, easy and pleasant.

This branch has an awsome
team and a dedicated staff.
Thank you So much "Sanket Bhutada"
for your very informative meeting. Thank you for sorting and provided the help
needed today. Keep rocking!

Extremley poor customer service. I had an urgent thing I called 100 times but no answer. I left voicemails to Sanket Budhra, he never get back to me. I visited branch and Manpreet Dhillo said she will email me what I need right away but she never got back to me. I called her line many times, left her emails, left her voicemails, but she never got back to me. Worst people working at this branch. Pretend to be busy all the time but do nothing. WORST CIBC BRANCH

I had complex financial transactions today. Thank you very much Krunal and Mani for assisting, and willingness to help me. Krunal is always helpful, advocates for customers, and is also a very knowledgeable person. Thanks again.

Great experience, I was assisted by Krunal Savani and he was very informative and helped me for my mortgage renewal with great interest rate. Thank you

No follow-ups from the branch. Aventura Visa Infinite never worked at POS-straight decline. Was promised $300 offer on bank account but of no avail despite meeting all requirements. CIBC lacks in making exceptions and could learn from banking leaders namely, RBC, Scotia and TD. But the mortgage process was very smooth and easy than most other competitors as per my experience.

Sanket Bhutada branch manager make us frustrated.he was not willing to help.this bank provided terrible service.

Sanket Bhutada can barely speak english and is in charge of a bank. Super lazy branch manager who can barely keep track of clients. He cannot return phone calls and doesnt answer his calls when in office. I spent 15 mins in the lobby calling all lines but no one answered. They would rather ignore the phone. Extremely clumsy and useless bank manager who will do nothing to help his clients. Tellers are no better example and i guess you can say " they learn from the best. Sanket Bhutada!

Extremely helpful and hardworking staff. Great experience always whenever I visit. The branch is busy most of the times but they always try to help everyone the best they can. Have recommended them to some of my friends too and they have the same positive experience and opinion.:)

I visited CIBC Saddletowne Circle branch today 10 Sep 2019. I was there to get a bank draft and several account related questions.
The customer service representative Zareen attended me very well and answered my questions with smile. I liked her service very much. Keep it up!

Customer service is terrible. The teller did not try to understand what I was saying and gave me attitude. I am going to go to a different branch from now on.

Do not go to this bank. Customer service is terrible.
C/S reps don’t know a thing about service. I went there to certify a cheque they wouldn't certify it and they told me I dont know why you waiting it's a busy day, they were very rude waisted over 30 minutes there.

Best experience I've ever had among all the banks I've been to in Calgary. The manager Sanket Bootada in the branch is young and dynamic and was very pleasingly helping his staff by approaching clients in the que. It was a long que but his turnover time was a delight to watch. He approached me too and I happily asked him to help me with few of my transactions. He immediately assisted me with my questions and fixed my queries right away. Within 10 minutes, he voluntarily explained me the importance of TFSA & RESP and why I need to start investing. It's been almost 8 years I've been in Canada but no one explained me this. I'll come back to this place again and again and highly recommend this branch to everyone.