CIBC Branch with ATM

There's a solid reason this place is 2.7 stars. I came in one day to cash a cheque. Was berrated by staff and told to leave. Given paper work a month later stating I can't access any cibc location. Then one day the machine ate my card and they locked me out of my account like they did to the trucker convoy. Which is entirely illegal. They gave me a run around trying to get my money out of my account. That's ok. RBC has treats me way better anyway. Cibc is the biggest joke of a bank

I'm not surprised by the rating at this branch. Walked in attempted to open an account, was told I needed to wait over a week or to go online and do it.

This is why online banks flourish.

I'm happy with the bank, but I'm not happy with still being charged to use it. Im 60 and I don't think I should still have to pay it.

Airin at CIBC provided us with exceptional service while opening a new bank account. Her professionalism and knowledge made the process effortless and enjoyable. She patiently explained all the details, ensuring we made informed decisions. I am grateful for her assistance and highly recommend her for all your banking needs. Thank you, Airin!

Having tellers at the Branch is appreciated as so many have gone to a sterile experience with only one person at a front reception area.
The complaint is trying to reach ANYONE at the branch by phone, its always voice mail. Considering the extraordinary fees CIBC charges, staff accordingly. So frustrating.

Horrible customer service, booking out almost a full week to speak with a personal banker. A simple credit card application has been stretched out to almost a month because the application keeps being lost. I'll go elsewhere, thanks.

The customer service from the branch especially the branch manager was unprofessional, they were condescending and totally unwilling to help in any way. I have been a customer for 8 years and the treatment I got makes it hard to bank with CIBC going forward. This is how they repay loyal customers. Unfortunately, they are going to get one star because there’s nothing less than that, they do not even deserve the one star rating.

I enjoy visiting this place outstanding customer service.
Here I would like to thank Adviser, Ishan Amin Himani for the great service!
Thank you,

I wish i could give them rating below then this. The branch manager and executives are practicing discrimination against South Asians. Saw executive making fun of my Wife having no family name, she said “does everyone has missing things there” and started laughing. Insisting on additional documentation just to collect a debit card for newly opened account citing frauds etc.despite making requests to branch manager that it is difficult to come again and again, she declined the request. We went back again with ID proof, but she said we are late by 1 minute as branch has closed. So much for just issuing a Debit card for a new account. Yes, we have different names and we don’t have anything missing, we are equal tax payers like you and CIBC runs because of customers like us. Please refrain from going to this branch, especially if you are South Asian.