CIBC Branch with ATM

The experience was somewhat of a mixed bag.

I believe CIBC has charged me extra fees for one of my transactions.

So, I booked an appointment with an advisor.
The advisor that I had an appointment with 2 weeks in advance, was not there that day.

I got the email reminder from CIBC about the appointment on the previous day, and no one informed me that the Advisor would be unavailable.

So the Advisor at the counter was working with me.
And the Branch Manager Kris was prompt to issue me a credit, after consulting the fee schedule.
He also promised to investigate further and get back to me later about the findings.
(In case I have more transactions of the same type in the future)

Overall, Meh to CIBC, and Kudos to Kris the Branch Manager for great customer service.

Made me wait 45 mins to get a new card.the lady called someone talked to them for 40 mins than proceeded to tell me she cant verify my identity my drivers license and birth certificate wasn't good enough instead I need my Alberta health services card. I gave her the number wasn't good enough. If I could give 0 stars I would.

As a newcomer to Canada we were very pleased with the service we got on our first two visits. However when the staff member in question left for another branch and handed over our case and the numerous requests we had, it was simply dropped and we never heard back from them. Needless to say that we didn't go back.

Matthew is very professional and helpful detail, most important he understand what the client need and solve the problem efficient.

Thank you all. Such Happy willing to help. Just moved from the S. E. To here. They are just as Super here as at my S. E Branch.

I was trying to do a withdrawal that needs a manager. They told me that the manager wasn’t there, then I figured out that he was there. Avoid CIBC bank go with other banks instead.

While the original location near Varsity plaza wasn't ideal, this new location is atrocious to get into. They share an entry with A&W, which causes many problems with the drive thru line.

We had TFSA account under GIC and they renewed without any notification to 0.5%. They didn't accept their fault and told us that we tried to contact you but didn't connected.

Excellent branch, great staff, very knowledgeable. State of the art, brand new location with incredible advanced services. Huge upgrade and move from previous location. This is how banking should be - very good experience every week. Thanks CIBC!

Paul the Manager is the best as well as Gabriela. It is so sad to see this little Branch gone that provided amazing service since Paul has become the Manager. We look forward to having their expertise and caring with CIBC in the future.jon

Depends on the person you go to! Branch has some amazing customer service staff. Ask for Gabriela! I also would like to make sure that Paul the manager gets a recommendation as well. One of the most important aspects of my banking experience is to understand exactly what im getting myself involved with. He has taught his team incredible ways in which he focuses on CUSTOMERS FIRST. If you ever need some help give him a shout. He is more than happy helping everyone out.

The employees at this branch are first class and make it the best CIBC branch in Calgary! From the Tellers all the way up the Manager (Paul G.), they're all very Customer/Client oriented. I usually perform a large portion of my banking online but recently had need to go into a branch in person. I've had many experiences with various financial institutions over the years but I've finally found the CIBC Branch that I'll be returning to from now on. Right from my first visit I was asked how they could help me.and I truly felt listened to (something that seems harder and harder to find in today's institutions)!
Thank you CIBC and thank you Paul!

Genuine help and amazing service from the financial advisor, Nuruddin! He patiently answered all my questions regarding different kind of investments and genuinely putting my best interest first. Didn't end up closing a transaction that day, but I came a week later greeted by the branch manager, Paul, who is also as resourceful and professional. I now come regularly to this branch at least once a month to put in investments with them!

I've been using this branch for so long, I'm extremely happy with the service and the staff are well knowledge and very helpful.

I like this branch. The tellers don't try to sell me products I don't want and they are happy to do their job. Every other CIBC branch I go to the tellers always tell me to use the ATM. If I wanted to use the ATM I would have done so.

This branch is always very helpful with all my banking needs and the staff are friendly, professional and supportive. Very good people working there and would recommend this branch anytime.

Horrible customer service.the staff picking up the phone was very impolite and abusive and even did not give yes/no answer for a simple question until talking nonsense for 2 minutes in a aggressive way (the question was: do I need to have appointment to have letter about my mortgage?)

I went into this bank to make a decision for my long term financial future and Raymond gave me false information regarding my finances when I discussed it with the manager/financial advisor Jack Chan he promised he would fix the problem and email the information I requested and resolve the issue. Two weeks later I have received no email and nothing was resolved or done about my issue even though i told Jack Chan that I was a unsatisfied customer and I feel that the way they handled me was very unprofessional. Also I feel that because I am Caucasian I have been racial profiled and discriminated against and treated differently due to my race. They think that because they are in positions of power it is ok to be abusive towards their customers seems like most of the people at this bank have that outlook and additude. For those reasons I no longer want to even attend this bank ever again because of the horrible unprofessional treatment I have received and the emotional trauma to go along with it. My opinion? Extremely horrible customer and abusive behaviour and that's being nice.