Cineplex Odeon South Edmonton Cinemas

I went to match a movie, it was 10: 25 pm movie time, before movie start my friend and I went to buy cineplex popcorn. I ordered the large packet of no butter popcorn they handled me cold popcorn i said, i give you full money please make me fresh popcorn, the person who was working there make an ugly face and start making fresh popcorn. In a mean while i saw there is one couple who also want popcorn, the lady who was making popcorn give my fresh popcorn to those couple and they start eating, she ordered the extra butter popcorn when she tasted mine she asked why i have simple pocorn. The working lady said “ooops! Thats not yours, i will make other for you” and she has given them the fresh popcorn infront of me.when my turn came she again gave me the cold popcorn.when i asked why you gave me cold ones the working lady said, “ Oh no! We have to make it again” i said thats your job.but she said “thats all we have! ” then i asked returned my money i dont wanna eat your cold popcorn”. She returned my money but she didn’t make new one for me.
I am very dissapointed infront of my friend.

Saw "Salaar" at Cineplex, and you bet I'd watch it twice! The cinema experience was so good; it's like they sprinkled extra magic on the popcorn. The sound was epic, the screen was larger than life, and the only thing better than the movie was the feeling of pure cinematic bliss. Salaar, you've got me hitting rewind on the movie and the Cineplex experience!

Went to see Godzilla Minus One. Was a good movie, popcorn was tasty, and the cast members were chill.

Self serve terminals said the movie I wanted to see had no showings, had to wait in line for a human being like a peasant. Seats were comfy

It's a nice theatre no doubt about that. Staff was kinda rude until we got to the concession, then they were awesome, we were in theatre nine and my biggest problem was the speaker that was making static for 99.8 percent of the movie. All through the previews it was fine, as soon as the Eternals started playing it was pure static. Not really what you want when you have to spend 30 before you even get snacks.

We saw eternals in theatre 10
Lobby and theatre were clean.
Quick to get through QR ID and ticket check if people had them ready
Seats are comfy.
Pop and popcorn purchased quickly
Food at outtakes took over 15mins to come out with only us and 2 people waiting for items.
Ordered poutine and boneless bites. Fries were cold and not very tasty. Gravy had good flavor but needs to be hot. It was lukewarm at most and didnt even slightly melt cheese
Boneless bites were good. Mix of bbq and hotsauce.
Maybe dont see movie in 3d. Alot of dark scenes and tint on 3d glasses made for some darker parts
Staff upon leaving was pleasant and fully prepared for clean up

I was in theatre room #8. When you walk in the building turn left and walk towards the signs, it's the first room on your left.

The floor was extremely dirty inside the theater, and the seats in the theater room I was in were uncomfortable. Also the arm rest was sticky and unwashed.

Obviously some seats are better in certain theater rooms, but still I just wanted to give an honest review. Next time I will splurge for the fancy theatre room with the comfy reclining seats.

Still, I like going to this theater. I just hope next time it's a bit cleaner.

The staff were all so nice, and the place was really clean! The seats were super comfortable and reclined back! Can’t wait to go again!

Saw Dune, seats recline feet up good popcorn crisp sound not crowded checked for vax. Couldn't help but think movies aren't going anywhere!

Fantastic theater, great staff, perfect place for a night out with family or date night. Kids have a blast with the dbox seats

Love the Recliner Seats here and One Nice lady who likes to Collect pins on her hat at Box Office and I think but not sure at the Concession is very good. The Renovations in most of the Cinimas are very Good. Recently tried the Screen X theatre seeing Ghostbusters Afterlife it was a wow and could see Fine I would have Preferred to try to sit next time in a futher row back but It was a Experience. I have gone here since the place opened but I do like the Improvements this place has made.

Great new seats, handling the Covid restrictions well. Just saw the New Venom movie which was great. The only problem was the sound was crazy loud…ears are ringing. I am not the sort that complains easy. I tried to call but the number doesn’t work. Otherwise it was great

It was beyond ridiculous how many people were sneezing and coughing the entire movie. It's like every sick person came to this cinema today.

Terrible experience tonight. They started the movie with the lights on, so I had to request that they turn them off, which they did. Then about 20 minutes into the movie they restarted it, because (as the manager explained) a guest arrived late. I can't understand why they would make everyone watch a movie over again, and stay late, because of someone who didn't arrive on time.

Just watched 2 Guys Hanging up new Banner for the movie Shanghai. Wow those guys with that big Crane are amazing workers. BEAST I HAVE EVER SEEN AND IM EXCITED ABOUT THE NEW MOVIE SHANGHAI.

Extremely unacceptable from cineplex staff. We came at 2.30 pm on September 11,2021 to watch a movie SHANG-CHI and the legend of the ten rings. Movie supposed to start at 4.15 pm but we checked auditorium where was on that time cleaning. We went to play on Game center where we spent an hour. At 3.40 we came back to auditorium. It was "sitting" time by monitor next to the door. I left my children and went to kiosk to buy snacks. After I come back it was 3.50 an employee enter auditorium, turn light on and walk thru auditorium. Then he came to every one (it was half auditorium full) and ask as to leave due to another cleaning should be done. It was 3.55 pm. Extremely inconvenient with children and all purchases I did (popcorns, drinks, food, candy e.t. C). Cleaning took 3 minutes and then they went out and announced about auditorium ready.

I was back to the movie house to see the latest James Bond movie.i just love how everything is getting back to normal again.

They have those comfy reclining chairs now! Went to see that videogame movie, it was ok. The Cineplex amenities made the experience better than the movie for sure. I feel bad for the staff, though, they all looked like they wanted to be somewhere else and were really short with customers ahead of our group, in my opinion.

The reclining seats do not recline at the back. They are more like extending seats for the legs. Not as comfortable experience as most of the other Cineplex locations with recliner seats. I went to watch Shang Chi in Auditorium#10 and the picture quality was terrible. It was way too dark. Seems like the equipment needs an upgrade. The auditorium was clean and well-staffed with lots of parking. Just the movie experience did not match the service standards.

I am loving the new seats! It definitely changes the experience. Grab some snacks and enjoy the sound quality.
There's often a line up for snacks so give yourself 5-10min before the movie ESPIECALLY if you want to eat from Outtakes.

It was my first time there in a long time! The electric recliner seats are top notch. Service is great too. Clean and tidy place. I can't wait to go back again!

Nice atmosphere, always clean and well kept. While not the cheapest place, deals can be had at Costco and other locations that make the experience more affordable.

I went pretty late, 10ish and the concession wait time was pretty bad even though there were about 3 other couples there, and popcorn had an off taste to it. I did loved the seat distancing procedures and movie was great.

It was so nice to see a movie in a theater again. It felt so normal. Love the new seats that can be disinfected, made me feel safer.
Thank you Cineplex for a little piece of normal.

I rented room #9 which has 100 recliner chairs for my financial brokerage to watch a virtual convention, and it exceeded all expectations! It was very comfy. I directly dealt with Tamer who set it all up for us back and forth between emails. Thankyou for everything. Then Jordan Prasad I dealt with for the day setting up the whole theatre in person and getting us everything we needed and he was extremely helpful and professional. Got us waters, set up my computer projected to the big screen, adjusted the temp in the room, checked in frequently, opened us out own confession line… Thanks so much fellas, the day was incredible. 6/5 stars if it was possible for these 2! Appreciate you both making the day a reality!

Love the new chairs! Someone needs to be on top of making sure people are sitting in the right chairs assigned and distancing is properly followed.

For those who are complaining about how Cineplex staff rushed people out so they can squeeze more movies through during the pandemic - do you blame them? They did their hardest to survive and I am grateful they did. The movie popcorn is to die for.

One of the best multiplex in the town. The staff was so helpful. We booked tickets for Windermere and went to the south common. However, they exchanged our tickets and also gave us the same seats which we booked earlier.

First time back to a theatre in probably 2 years. Was impressed initially by the reclining seats, but they quickly turned out to be more of a nuisance than they were worth. They were comfy though so for that I give 2 stars. My partner had issues with bumping the adjust button mid-movie accidentally. There was also multiple groups of people that came and went mid movie, using their phones and shining flashlights. They were also very disruptive due to adjusting seats which they spent good amounts of time adjusting while they came and went. And to top it off the $30 bag of popcorn had this treasure in it. Luckily I was eating the bag at home in the light by the time I found it rather than blindly eating it while watching The Quite Place part 2. The guy that sold me the popcorn is a 5 star kind of guy though.

I recently ordered a movie package through Uber Eats - I’d waited a long time to set this all up in my new home studio to do a shoot and review for the experience to share on my social media - movie night at home for 2 - it took almost 2 hours to arrive and the popcorn sadly was quite stale and the pop was warm, no ice, and flat and had leaked all over the bag and the ticket I wanted to use to describe this neat experience to share with others - was all wet
Also, I wanted to add - it doesn’t explain to you on line that the movie your ordering is just movies mainly all on Netflix - not anything recent or new comes with it - also, while waiting for it to arrive it took so long to get set up on line and to try and just find something to watch - I actually called the location while waiting - you can’t set it up till you have the Ciniplex ticket and I left 2 voicemails asking for assistance and no response - I recorded some of that process in a video of how not user friendly it was and how disappointing and how long it all took approx 30 minutes - before I sat down and ate and watched a movie I’ve seen previously, I couldn’t find anything better that day
For the cost of this movie experience 50$ dollars I must be honest and say it was not something I’d likely do again - I made the best of it and only took iPhone pics - didn’t bother with my camera and lighting or sharing on social media
I’m sorry for my negative review today, I loathe giving them - I hope my feedback helps in any way to make this movie experience any better for others

A great theatre. Make sure you check out the reclining seats in some theatres!
If you want snacks arrive 15-20 min early. There's always a line

We watched Quiet Place 2 last June 30,2021. We had a heat warning that time and the AC inside the theater was not working at all. I think because we were only 4 groups watching that's why they tried to do cost cutting.

Paper straws WTH - love the recliners - the popcorn is 22 bucks for pop popcorn and candy with butter …holy need to write a mortgage lol

We had a private booking of the whole theatre room. It was brilliant. Although the vending machines were all empty. But the concessions were open.

In the time of Covid 19 my son's 8th Birthday was cancelled due to the restrictions put in place at the end of November. Cineplex in South Edmonton Common had the perfect save for our son. We booked an entire auditorium for the birthday. We saw Croods 2, which was awesome, and the kids had an amazing safe, and socially distanced party. Completely in line with the current restrictions, and the staff were friendly, professional, and everyone wore masks. I highly recommend this as an option for parties, or just for friends and family to be able to enjoy a movie together, while obeying the law, and staying safe.

They reclining chairs are amazing and they generally have good service, but I often get burnt popcorn

Kicked out of auditorium so they could clean? Why wasn't it cleaned during the hour between movies. If it was unsafe before it was cleaned why were we allowed in? Secondly why is the club soda always not available here. Is it too hard to turn it on? Its available everywhere eise.

This is the absolute worst ciniplex in Edmonton

I came to this location 2 days ago with the family. I was greeted and given excellent service from the Manager Mustafa. He made thoughtful recommendations and also reassured us of all the safety measures in place were being upheld. Great service and a great time!

Was great. But never imagined having to wear a mask. Tho was nice to have no noisy strangers sitting next to you.

Went an hour early as we were in line to get tickets which cost 27 dollars each and popcorn and a drink for another 15 dollars ×2 that's when the told us they were sold out and the parking lot was empty! Dont waste your time next time I'll stick to my local theater which still has ten dollar ticket prices and manage to turn a profit

Prices for the movies should be half price since you are not showing the greatest movies. Also with only 2 new movies available. Staff was not very polite as we paid almost 100.00 for snacks and tickets. Never was asked if i wanted butter for my popcorn. Another staff member was helpful and getting me some. The movie was was way too loud. Theres surround sound then theres a metal concert that keeps ringing in your ear afterwards. Thats what we got. When telling a staff member. All she said was sorry about that. Love coming to the movies. But this wasnt the best experience even with the new procedures and policies of Covid 19.

First visit to here since covid. Actually lots of space between sold seats booked online but still a weird experience, run by a skeleton crew. Covid rules were followed and i didn't feel as exposed as even going grocery shopping etc. Honestly I'm not going back till this is over, its not really the feeling i liked or why going to the movies used to be a regular thing. I'm no statistician but I'm not convinced that the theaters can be helped by being open. There's not enough cash in.i don't know, but im guessing 10% of what your income used to be. Stay safe people stay home beef up your streaming and of cable etc. Sorry cineplex i want to give you 5 stars for trying and i thank you but I'm going to give you 5 stars for persistence. Any glimmer of hope shines.

Great precautions taken by management for COVID. Good movie experience and very comfortable reclining seats.

Usually come to this theatre for movies and anything interesting. Seating is nice and clean with recline. Staff is usually friendly. Had some rude service for the first time by a male clerk who seemed to not want to be there, other than that it was okay.

Nice to get out these days. They are doing a great job of keeping things safe. Nice quiet time to see a movie if you aren't into the crowds.

Absolutely superfantastic. Really enjoy it every time we go. This time we were in the nice and comfy leather recliner seats. What a terrific idea and an excellent way to watch a movie, we just saw "the invisible man ". It is suspenseful and excellent. Two thumbs up.

If I could give 10 stars I would! Love the renovations. The big reclining seats are fantastic and love the spacing between the rows.
Great job Cineplex, I will now be a dedicated customer once again

We dropped in tonight to get some movie theatre popcorn for our movie night, and spent $20. However, the popcorn was incredibly stale, and the gentleman who applied the butter only did so in the middle. The middle was soggy and slimy, and the outside was dry and stale.

Not pleased with our purchase at all. Not the ciniplex popcorn quality. We will revert to making our own at home. However the manager gave a very courteous and warm greeting at the front door, so that's where the two stars come from. Props to him. Otherwise I would have given 0 stars.

It was awesome to be able to watch a movie in a theatre again and even cooler to have so much room. Movie, sound, and annoyingly loud teenagers were a little rough, but we received passes for another go around!

The excitement of the movies juet isnt there anymore. Enjoyed it and understand that they are working within the limits of covid but dont expect the average movie going experience.