Terrible customer service from the staff AND management. They do not honor their warranties either. I gave them several opportunities to make things right. I can't believe they are in business with such poor practices.
We bought a tree today and let the staff know we were driving to Medicine Hat with the tree in the trailer (150 km). Staff said it should be fine and they do not have any wrap as protection or any string to help stop the tree from rolling around. The staff told us if we started losing leaves during the transport to slow down.
We did stop and pick up some supplies at Home Hardware to help protect the tree. Thank goodness we did because any leaves that were not covered were shredded.