Concrete Experts

Worked with Michael at Concrete Experts

We had an agreement that Concrete Experts would arrive at a specific time to perform some concrete work (we have email correspondence as proof). I wanted to make sure I was home prior the them starting the job to make sure there was no misunderstanding of the work that needed to be done. It was small job which didn't take them long based on my security camera footage.

Well, their small amount of time completing the work turned out to over a half day ordeal for us.

As we had errands to run earlier in the day, I was not going to be home until 12: 30 p.m. And I wanted to make sure I was there to meet them. We had an agreed time that Concrete Experts would be at our home which was 1: 00 p.m. After arriving at my home, I tried to gain access to the house through our garage and realized the power breaker was tripped. Stressing out as I knew the concrete company was supposed to arrive at 1: 00 pm.

After 2 hours, and it now being 3: 00 p.m, I decided to call Concrete Experts to see if they were on their way and to let them know that I was having issues getting into the home as I always use the garage door to get in (unable to access the home now as the power in the garage was tripped) so I was unable to open the door.

After contacting them, they said they were already at the home in the morning and completed the job!

Since they were at my house in the morning (and not at 1: 00 p.m like we agreed to) I realized that their crew tripped the power as they used the power outlet outside of the garage (as shown in our security camera footage). A bit coincidental I say.

Not only did they trip the power, they didn't have the decency to call me and let me know the power was tripped. The breaker was definitely tripped while they were doing the job. And the door worked when I left!

No apology whats so ever. If they just would have owned up to this and apologized that is all I was looking for. Not even offering a 5% discount for inconveniencing my day as I had to find a locksmith a pay premium for an emergency call to gain access to my house and being outside for over 6 hours in extreme heat.

Because of the principle of the entire ordeal, I didn't want to pay ANY of the bill. I would have paid if they just called me the day they tripped the breaker and apologized or at least given my a bit of a discount so I could at least recover some of the cost for the lock smith.

Yes, they completed the job and yes I owe them for their services, but not even a "Sorry". And they said it was our fault and we should have had an extra key. Yes, partly my fault but they didn't even have 1% decency to understand the ordeal I went through.

Long story short, I paid in FULL as they threatened to put a lien on my house. Poor customer service and ZERO communication with their customers!

Billy and adam did some great work on our driveway, on time, kept me posted throughout andcame back to do a quick refresh of one area, highly recommend them

Would not hesitate to recommend Concrete Experts to family & friends. We had our front walkway sandblasted to remove old colour and sealer. The two man crew was efficient and took care to ensure no damage done to surrounding area. The walkway was then cleaned and re-stained. The following day the walkway was sealed. Cost was as quoted and every step was done in a timely manner. All the staff we encountered were friendly and accommodating. We are extremely pleased with the final result. The walkway looks brand new. Thank you!

Jack and his team did a fantastic job resealing our front walk.
It looks better now than when we first installed it. Good job

Excellent workmanship at a very competitive price. Poured a new sidewalk, resurfaced a stamped patio poured by another less capable contractor a couple of years ago, and restored a heavily weathered 40yr old front step to like-new condition. Staff & subcontractors were pros & excellent to deal with…no games, no nonsense.
Very happy with the work & would most definitely use them again. Highly recommended.

Dallin, Jack and the team did a great job in a timely manner with great communication. They did a major concrete repair in my garage floor and then turned my salmon pink drive and walkway into an attractive brown. My house now has great curb appeal. Thanks to the many team members who worked on my job.

This company knows how to go above and beyond in the customer relations side of business. Jack and Solomon were absolutely amazing to deal with.
After our first repair/sealing, we had some concerns which were dealt with immediately and now our 19 year old driveway and patio looks incredible!
This group is obviously in for the long haul.

Highly recommend Concrete Experts. Bryan and team did a great job of replacing my garage pad and lifting my driveway. All crews (demolition, lifting, pouring, sealing) were fast and the job was done before schedule. Very professional crews that showed up on time and kept the street clean and tidy. The whole process (quoting, installation, payment) was smooth with great communication.

A huge shout out to Jack and his crew at Concrete Experts. They made our stamped concrete look like new. It was a pleasure to work with a company that did what they said they were going to do. No BS.
We highly recommend they guys at Concrete Experts. A 12 out of 10 in our books.
Stu & Heather

Had estimator come out for an estimate May 26th, arrived earlier than expected. Waited over 10 days and still no quote, called multiple times for a follow up and still nothing. Will be taking my business elsewhere.