ConnectCare Medical Clinic Millwoods

I am leaving this review and hope that it helps somebody in someway. I was in Dr. Banergee‘s care in 2021 to 2022. The first incredible challenge was in having my concerns relayed to my doctor for my appointments, the front desk staff was never accurate in relaying messages. Secondly, I was scheduled for a phone call appointment with Dr. Banergee. Unfortunately I could not hear her over her kids, yelling and carrying on in the background at no time during the appointment did Dr. Banergee excuse herself, so she could properly hear me or I her. The last and final straw was with-out consent from two cardiologists, I am under care with. Dr. Banergee decided to change my heart medication. On her own merit without consulting with specialists or telling me what she did, she phoned my pharmacy and changed my heart medication. She is a family physician. She is not a cardiologist specializing in electro, magnetic heart issues. I was seeing Dr. Banergee for diet issues not because of my heart condition.
This is not the kind of help ppl need from their healthcare providers.

Dr. Jaswinder Brar is not a professional doctor and could not figure out an issue until it was too late. I would recommend anybody else. So keeps away from him and find professional.

Called and spoke to a receptionist. Rude and unpleasant lady. She never gave us appointments when we really need it where as I only asked her to get the phone appointment that was also not fulfilled and on top of that she asked me to go to the walk clinic in spite of having our family doctors. Who the hell is she to tell me this. What's the use of having an assigned family doctor. I have been told this before too and I had been to the walk in clinic because I had sometime very serious issue that time.
This ladies at the receptionist needs to have more manner and sense of talking.

I never seen this kind of customer service she is so route in talking while I was saying her that I have a very serious pain in my through but she is saying we don't accept walking. How reduculas answer if some is in very serious pain. She is say they won't accept walking?

Up until today I've had good experiences at this clinic in the almost 2 years I've been going. But with Dr Banerjee leaving and none of the other doctors willing to take any new patients I've been forced to find another doctor and the only help the clinic has given was an AHS website and the location of a walk-in clinic. I was fortunate enough to find another doctor on my own without their "help" but when I tried to get my file they want to charge me for the transfer that they are forcing me to make.

In my opinion they are extorting money from people the same if you went to a mechanic that cut your fan belt then forced you to buy one before you could leave.

Impossible to talk to someone.put me on hold for long time and even letting me know what's my number in queue, but answering machine to leave a message at the end.tried 3 times and same.the clinic you cannot contact.

I am trying to call in last couple of days to book an appointment but they never pick up the call customer service very bad very very bad

I was looking for a new family Doctor and came across connect care millwoods online, they had alot of bad reviews about the receptionists and good reviews on the Doctors. I decided to give it a shot anyway. Getting an appointment at the beginning was kind of a going back and forth thing, but we finally sorted it out, Doc Jumma is now my family Doctor, from the first meeting with her, I could tell what a great and caring doctor she is. I have seen her about 4 times now, and I have nothing but good things to say about her and the clinic. It's organized, very clean clinic.
They always call a day to your appointment to remind you. Guys if you can try to be patient and book your first appointment with them, everything from there on is easy peasy. Thank you connect care and Doctor Jumma.
Mamuyovwi Agbakoba

The front of staff need to learn how to work in a clinic to meet a CANADIAN STANDARD.the only reason people still going there because of DOCTORS.please kindly change your attitudes towards poor patients. IS THERE ANYONE REALLY LOOKING THIS REVIEWS PLEASE PLEASE TAKE NECESSARY STEPS TO IMPROVE THE CUSTOMER RELATIONSHIP. THANKS

Been suffering from extreme dizziness, fatigue, lightheadedness, weakness, hair loss etc. The doctors here sent me for blood work twice within the space of 6 weeks yet no doctor at this clinic could have told me that I was anemic! They told me everything looked ok at first. Another told me low blood count on the phone but when I went into the office they told me everything looked normal it wasn’t that low. I then called and called and called and insisted on speaking with my regular doctor. I was told he is extremely busy. When I finally got to have a conversation with him I was told by him it’s low magnesium. He asked me if non of the other doctors told me this and I said no, I was as surprised as he was! Listen this is one confusing clinic. Incompetent staff and doctors. They do not look at your results properly here, they don’t care, and they are always in a hurry! I’ve been suffering so bad that I had to visit another walk in clinic where they took the time out to do proper tests and gave me the correct diagnosis. I did not only waste my time at Connect Care but I put my health at risk!

I have seen Dr. Singh and Dr. Banerjee at this clinic and they are both excellent doctors. I have always had pleasant interactions with the front end staff and they are very organized and efficient. During covid I have felt very safe during my visits and they even reached out to ask if I was in need of an appointment when they received my positive test result. Excellent patient care overall. Thank you

Thank you to the clinic staff and doctors for always working hard and taking care of patients. I highly recommend any one of the doctors here, they are very knowledgeable and always go out of their way to help patients.

I am trying to call in last couple of the days to book an appointment but they never pick up the call i dont konw how its going to work when you really need an appointment for your family physicians.

Honestly, the doctor I went to see was great. Super nice and caring, Dr Leila Juma. My problem is with the office. I had an appointment over the phone for 4, they didn't call me until 4: 30, and I went to answer it and the call dropped. When I tried to phone back, it said the clinic was closed even though it said it was open til 7 on the website. Left a message and didn't hear back. Staff is pretty rude as well when you call. To save yourself a headache just go to a clinic that is better organized. The 2 stars is because the doctor was great, 0 stars for the clinic itself.

Very impatient reception staff.not at all helpful or willing to wait for the patients.feel soo irritated if have to book n appointment.even if you go book an appointment via website, they will book without checking the history of the patient whether they want to go for telephonic appointment or visit in person.disappointed with the behavior of the reception staff,
but doctors are really good and helpful.reception staff is poor.negative rating for reception staff

My family has found very good family doctors in Dr. Kumar and Dr. Benerjee. Both doctors interact with you in very professional manner. Staff is good when you are in person, at the clinic.
Phone calls for booking appointment or any other inquiry is not as impressive. Most time after holding for long time you are asked to leave a message. But the reply never comes.
Also if the automated call system is going to repeat eveything in Punjabi, have that language selection upfront, so that I don't have to listen to every option in 2 languages.

We've been trying to call for the past week but no one picks up the phone and even though we left a few messages we haven't gotten a call back. I get that they are busy but it's been a week since we left the first message we should've gotten a call back by now.

Terrible customer service and a waste of time. Been going here since I was born and it's just gotten worse and worse every year. I had an appointment today (Thursday) at 11: 45. I had woke up with a sore throat Sunday so I went and got tested that same day and the results came back negative. I told all this to the lady who called to confirm my appointment yesterday and she said that it was okay and they would see me tomorrow. Fast forward to today and I go in at 11: 45 and fill out their covid screening and they tell me to go wait in my car. 45 minutes later I get a call saying I can't come in to see the doctor. They made me wait 45 minutes to tell me that, EVEN THOUGH they said yesterday it would be fine. Absolutely abysmal service from the reception. The doctors are great but the receptionists should not have a job. Never coming here again, made me waste a whole day of work to be told I can't even be seen. Atrocious.

Please read the reviews before coming to this clinic
I would not recommend this clinic.
Dr stood there talking about how over weight my kids were
Didn’t do any physical examination for them
I pulled them out of school and I asked the receptionist for a note
She had no idea what I was talking about after I explained to her like 3 times what I was asking for
Then she asked me to wait until the dr was done for the note because she was not allowed to do that.
As far as I know.it’s part of their job

Then she turns to me and says it’s 20$ for a note saying my daughters were here to see the doctor.
But that fee falls under a sick note.and my kids were not sick! They were NEW PATIENTS!
HONESTLY THE WORST Receptionist I have encountered in years. & I’ve been a doctors assistant for 4 years, I have my medical office diploma & Passed with 100% customer service skills
Receptionist is not at all welcoming
She’s sitting at the desk with her head phones on. Telling me to wait around the corner of the desk. And I was perfectly fine waiting there. She seemed very bothered and annoyed. She didn’t look too friendly either.
Only one lady was very nice and welcoming and I didn’t get her name.
Definitely rate a 0.
Thanks to the receptionist that good Dr has lost a family of 4 aka Clientele

Front office take too long to answer phone calls. Answers are made by a machine and we have to hold not less than 6 to 8 minutes listening music. After this time, patients have to leave a message for them to contact (usually in the next day). This is not ocasional, but a regular behaviour.

Clinic staff is great and helpful, and the doctors are as well. Great place to go and even though it is really busy, the staff is very accommodating and helpful which is great during Covid times. Even when I couldn't come in to the clinic I was able to have my concerns heard via a phone appointment. Good work!

I like personally appointment system they are very accurate. I never get late.doctor laila-jumma save my life she catch my problem on time. I appreciate from my deep heart publicly. Aman help me for appointments I never miss it reminder one day ahead I like it.
One more thing about doctor liala jumma she spend lots off time ask questions. Hard question is for alcohol she always ask me for stop it. I stop it because she made me stop. It’s for me. Thank you dr.
Simple they are best.
Highly recommended again And again.

I was looking for a new family doctor, specifically a female doctor, and found Dr. Jumma at ConnectCare when researching online. I had my first appointment with her today, and she was lovely. She seemed to genuinely care about me as a patient, and that was evident from the moment she introduced herself. The staff at the front desk were also kind and helpful. I am glad I found this clinic and am looking forward to having such a kind and caring family physician!

Very poor service.although doctors are really very very good but the reception staff is tooo bad.they never answer the call nor they call back.its tooo frustrating to book an appointment

Take too long to answer calls. And you are not even put in a queue for calls. They way they have their calls set it is horrible. The phone disconnects after 5 minutes with the message that they are too busy. Have been there multiply times the front staff is not even that busy. The least they can do is set up a queue for call. Doctor's are good thou (not all)

I must say this clinic is quite impressive. The staff are friendly and the doctor they set me up with was so wonderful. I usually don't write reviews but the staff and doctor is so great especially during this difficult time with COVID19 and their precautionary measures are up to standard and ensures your safety. I would highly recommend this clinic if you are looking for a good medical clinic that ensures the patients safety, which is much needed right now.

Terrible reception staff, in the last few months I have spoken to 6-7 different reception girls on phone and most of them have no clue about their job. Clearly the staff is untrained to handle patients inquiries. The one time they put me on hold for 20mins and I could hear loud laughs in the background, very rude and irritating experience. If it was not for the Doctors, I would never take my parents back to this clinic. NOT recommended for new patients.

This is one of the worst places to go. Sadly it does not allow me to give it a 0 rating because they deserve just that! The receptionists here are so rude. They hang up on you and are never polite. Booking an appointment here always feels like going into war with the receptionist. Calls are on hold for 10 or more minutes and they do not even acknowledge you. Really horrible unprofessional staff. Nothing against the doctor's just the receptionist!