Cooper Bros Auto Electric Ltd
9 reviews 5725 99 St NW, Edmonton, AB +1 780-435-9288 cooperbrothersauto.com suggest an edit
30 September 2023 20:18
Boys helped me get my mustang back up and running. Tested my alternator and regulator free of charge without even asking. Had both parts on hand to get me on the road same day. Very straight up and professional service. Will be back!
27 September 2023 15:56
Great service, super friendly! I feel confident getting my vehicle serviced here. Highly recommend!
14 September 2023 20:22
We've been going here since 1995. Rob and Jeff are straight-up honest guys. Very well run shop.
24 August 2023 8:01
My family started taking vehicles to Cooper Bros many years ago, since then both myself and husband have also continued to bring our vehicles in despite living far north Edmonton. The service is always outstanding, they always find ways to save you a little money where they can and are always very straightforward and honest about what your vehicle needs. They were able to take a look at my vehicle last minute after he stalled out on me and had it up and running the next day. I can't recommend them enough and will continue taking our vehicles there as long as we can!
02 July 2023 15:19
They looked at my blown motor and told me where to get a replacement cheaper than rewinding it.that's customer service to me.
07 April 2023 5:04
I have been bringing my cars to Cooper Brothers for more than 15 years and have recommended them to many of my friends, who have been equally satisfied. It is the most honest car repair business I have dealt with since my previous favorite honest car repair business went out of business.
In fact, my previous mechanics are the ones who recommended Cooper Brothers when I called them because I was fairly certain I was being ripped off by the car dealership where I'd reluctantly had to start taking our van for repairs: I'd brought the van to the dealership for a routine oil change and maintenance and was told it required thousands of dollars worth of work, including a new suspension system. I was surprised because I brought my car in every six months and nobody had ever mentioned those problems—usually they would say "Oh, this will need something the next time. " But the dealership had changed and clearly no longer operated the same way.
I brought the estimate to Cooper Brothers, where I was told that all it needed was an oil change and an air filter, that eventually the suspension system would need replacing because there was something minor that would eventually get worse, but I didn't need that right away.
When I called the car dealership and reported that to them, they backpedaled and insisted they'd never said it needed to be replaced right away. (They had: otherwise I never would have called another shop.)
Every time I go to Cooper Brothers, they call if they find something major to explain and ask what to do. They tell me if they think something should be repaired right away or if I can wait. They have not failed me in more than 15 years and the negative behavior I've seen described here does not ring familiar to me at all.
I don't believe any of these people who claim Cooper Brothers is dishonest or tries to rip people off. These people do an excellent job: they are good at what they do, reliable, decent, and treat customers with respect.
In fact, my previous mechanics are the ones who recommended Cooper Brothers when I called them because I was fairly certain I was being ripped off by the car dealership where I'd reluctantly had to start taking our van for repairs: I'd brought the van to the dealership for a routine oil change and maintenance and was told it required thousands of dollars worth of work, including a new suspension system. I was surprised because I brought my car in every six months and nobody had ever mentioned those problems—usually they would say "Oh, this will need something the next time. " But the dealership had changed and clearly no longer operated the same way.
I brought the estimate to Cooper Brothers, where I was told that all it needed was an oil change and an air filter, that eventually the suspension system would need replacing because there was something minor that would eventually get worse, but I didn't need that right away.
When I called the car dealership and reported that to them, they backpedaled and insisted they'd never said it needed to be replaced right away. (They had: otherwise I never would have called another shop.)
Every time I go to Cooper Brothers, they call if they find something major to explain and ask what to do. They tell me if they think something should be repaired right away or if I can wait. They have not failed me in more than 15 years and the negative behavior I've seen described here does not ring familiar to me at all.
I don't believe any of these people who claim Cooper Brothers is dishonest or tries to rip people off. These people do an excellent job: they are good at what they do, reliable, decent, and treat customers with respect.
17 February 2023 19:14
Do not use these guys!
My 85 yr old widowed mother took her ’91 Honda Civic to Cooper Bros.in Edmonton for an exhaust repair. I had the car inspected at Midas earlier and we determined it needed to have the rusted exhaust system replaced from the tailpipe to the catalytic converter (mid car). My mother insisted Cooper Bros.do the work because they had previously done some minor work for her. I gave my mother (who is extremely sharp) explicit instructions to tell them to replace the damaged exhaust system – not just the muffler and tailpipe. After looking at it, Cooper Bros said they would fix it.
They did not - they only replaced the muffler and tailpipe leaving the rusted middle section of pipe untouched! The manager, Jeff, later admitted they weren’t equipped to replace that section of pipe. They charged my 85 yr old mother $628.95 for the muffler and tailpipe. I brought the car to Action Muffler yesterday to find out about replacing that remaining rusted section and they told me they would have charged about $350 for the muffler and tailpipe! Cooper Bros.overcharged her about $280!
While my 85 yr old mother was waiting for the initial exhaust work at Cooper Bros, manager Jeff convinced her to replace her timing belt. He did this while knowing the car had low kms (130k), she rarely drove it (about 100km/year), and would not be driving much longer. Note that Cooper Bros.had inspected her timing belt less than a year earlier and told her she didn’t need one. Unknown to me, my frail mother booked an appointment and was charged another $1076.67 for this unnecessary labour-intensive job. They also left an important head cover nut off which I had to source and replace!
Cooper Bros.took advantage of an 85 yr old elderly widow by telling her they could do an exhaust job they knew they couldn’t do and then convincing her to replace the expensive timing belt. In total, she paid $1705.62 for repairs to a car that wasn’t even worth that much! My mother gets about $20k a year in pensions, lives in a senior’s home, and couldn’t afford this. Jeff and Cooper Bros.saw an opportunity to take advantage of her and they did. They are dishonest and shameful!
My 85 yr old widowed mother took her ’91 Honda Civic to Cooper Bros.in Edmonton for an exhaust repair. I had the car inspected at Midas earlier and we determined it needed to have the rusted exhaust system replaced from the tailpipe to the catalytic converter (mid car). My mother insisted Cooper Bros.do the work because they had previously done some minor work for her. I gave my mother (who is extremely sharp) explicit instructions to tell them to replace the damaged exhaust system – not just the muffler and tailpipe. After looking at it, Cooper Bros said they would fix it.
They did not - they only replaced the muffler and tailpipe leaving the rusted middle section of pipe untouched! The manager, Jeff, later admitted they weren’t equipped to replace that section of pipe. They charged my 85 yr old mother $628.95 for the muffler and tailpipe. I brought the car to Action Muffler yesterday to find out about replacing that remaining rusted section and they told me they would have charged about $350 for the muffler and tailpipe! Cooper Bros.overcharged her about $280!
While my 85 yr old mother was waiting for the initial exhaust work at Cooper Bros, manager Jeff convinced her to replace her timing belt. He did this while knowing the car had low kms (130k), she rarely drove it (about 100km/year), and would not be driving much longer. Note that Cooper Bros.had inspected her timing belt less than a year earlier and told her she didn’t need one. Unknown to me, my frail mother booked an appointment and was charged another $1076.67 for this unnecessary labour-intensive job. They also left an important head cover nut off which I had to source and replace!
Cooper Bros.took advantage of an 85 yr old elderly widow by telling her they could do an exhaust job they knew they couldn’t do and then convincing her to replace the expensive timing belt. In total, she paid $1705.62 for repairs to a car that wasn’t even worth that much! My mother gets about $20k a year in pensions, lives in a senior’s home, and couldn’t afford this. Jeff and Cooper Bros.saw an opportunity to take advantage of her and they did. They are dishonest and shameful!
15 February 2023 14:09
$560 just change one side head light Jetta 2015 wow and after one day the same head light not working
03 January 2023 12:58
Called in for advise about an alternator issue explained the issue and all I got was idk what to tell you I don't know what's wrong with your car without any advice or remedies anything on the situation, poor service!
Update:
Wasn't trying to get "free advice" or to get it fixed over the phone I don't know of any shop that charges for "advice" I've dealt with many shops over the years and you guys are the only ones that aren't willing to help costumers over the phone lol and don't want to give "free advise" as you say you guys must have all the knowledge in the world if you don't wanna give advise cause it's "free" lol all your guy had to say was it could be this or this, bring it on by we can get it sorted out for you and I would have, but instead I got i don't know what to tell you, I don't know what's wrong with your car in a @#$% off kinda tone, that in itself is poor service and a tad greedy, very nice start to a new year for service keep it up!
Update:
Wasn't trying to get "free advice" or to get it fixed over the phone I don't know of any shop that charges for "advice" I've dealt with many shops over the years and you guys are the only ones that aren't willing to help costumers over the phone lol and don't want to give "free advise" as you say you guys must have all the knowledge in the world if you don't wanna give advise cause it's "free" lol all your guy had to say was it could be this or this, bring it on by we can get it sorted out for you and I would have, but instead I got i don't know what to tell you, I don't know what's wrong with your car in a @#$% off kinda tone, that in itself is poor service and a tad greedy, very nice start to a new year for service keep it up!