Costco Wholesale

Pretty good store, just need some more organizing, and little more cleaning, and more tills open so the lineups aren't all the way to the back of the store
But there is definitely some food workers here

They are frequently busy, not always the best deal. Will see over the year if the membership is worth it. I live an hour away from the city and sad to see some prices locally are way better than here. Shop smart, price things out, and make it worth your trip and time.

I was at this location for lunch, the lineup was insane, at least 20 minutes for a hotdogs.

Always a great experience. Just upset this store did not carry Bison when the other Costco's do. Everything else was fantastic

Typical Costco. All the bulk stuff you need (or don't). This is one of the smaller (!?) stores in Edmonton. If you've never been to a Costco, get a membership. If you have, you know what I'm talking about.

Because it is a little smaller, the layout is somewhat different although the cold/frozen goods refrigerators and deli/butcher sections are the same as the bigger stores. Some of the bigger ticket items (furniture and such) might necessitate a trip to a larger store.

Getting in and out is good compared to other Costcos. Parking can still be an issue, especially during peak times.

Who doesn't like Costco. I'm a bit upset, they quit selling Cigarettes to the Public. But still sell Liquor. I don't understand the logic behind the decision. But oh well.

Love it. I always go to costco first and buy all that I need and then go to other stores for the things they don't carry. Just be careful you will be tempted to buy more than you will actually need and so.muxh might go yo waste especially bulk food

Janet, the Cashier, said I wasn't the person in my Costco membership Card.
I said I was.
She said she didn't believe me.
I showed her my driver's license.
The names matched, because, you know, it is me.
She said she still didn't believe me, but was going to "run me through. "
I said that that made no sense.

Why would she suggest that I didn't have a valid Costco membership, and still ring me through? After all, why am I paying for a membership if I don't need one. Costco also, I assume, has a policy to not allow people to borrow other people's costco cards. At which point, her 'duty' as a valued Costco employee should be to "not" ring me through, and deal with the "identity theft" appropriately.

Let's get this straight. That is accusing me of identity theft.

She would not admit that she was wrong.
She wanted to ring me through.
I ended up requesting a manager (I know. This isn't about being a "Karen" when it's a valid point). Finally she relucted and got one.

Two managers ended up taking me away and dealing with the situation. One was correct in saying that my neck tattoo matched my tattoo on my driver's license. However the other thought it was pertinent to mention that I didn't look the same age as the person in the picture. That I looked younger.

That picture is from probably 8 years ago. So, some how my 42 year old self is younger than myself at 34?

Also, why would it matter. I proved who I was with valid government ID.

Let's be serious here. Since when does Costco have higher identity regulations that the RCMP. Because I can guarantee that if I were to get a speeding ticket they would know who to give it out to.

I don't feel like this was dealt with appropriately at all. And the managers were fairly quick to brush it off.

Claiming someone is committing identity theft is a big thing. That's slander. Let's be real, identity theft can give someone a 5 year prison sentence.

So why did the manages blow it off?

Things in bulk and at good prices the tills moved very quickly you were in and out of there in no time

Actually if I have choice, I won’t give one star

On 30th November I want to gas station, and one of employees from Costco hit my car by accident, one of manager tell me, Costco gonna pay for everything, they will take care everything, I want to auto repair, get quote and the manager tell me, they accept the quote, so I repair my car, pay everything, including car rental, and I send them all invoices, all I have is a email tell me they send everything to the Costco insurance company, they will keep me updated, that email sending by 6 December, after that I haven’t received any updates from them, even I send email again, No reply!

And I want to the office yesterday, they said they will call insurance company, and call me today tell me updates, and again! Nothing!

Is ridiculous to been a international company, and handled everything like this, I pay for over $1000 for everything, just because that stupid accident, and I can’t get my money back after almost three weeks!

Better to come here than the other costco near us. Just improve the queue during rush hours and available products.

If you shop for a family, this is the place to go. Hi quality merchandise at the best prices you will ever find in store and gas bar. Plus, they have a cash back program and great return policy.

The store is great - what isn't great is their set up for parking and gas. The whole line of cars waiting for gas extends down two parking rows thus trapping all of us in our spots unable to leave. Horrible set up and super frustrating. Low rating because of that.

The store is attractive because they offer an incredible amount of stuff for an extremely low price.

LOVE the staff at this store! The one gentleman who sounds like he’s from Texas, always wears a bow tie is a super helpful!

Great variety of stock and prices, my only drawback is getting food at the eatery and having nowhere to sit and eat, Covid restrictions could be easier with tables 6 ft apart, just saying

I think this is the oldest Costco in Edmonton. The variety of products is pretty good. Plus gas is one of the cheapest I town, also nobody can beat the cheap hotdog and drink. Also the putin or French fries are super tasty.

Costco is already great, but I went to get my winter tires put on, and the service was fantastic. I dropped my car off early, and they finished it early. All summer tires were bagged and put in my vehicle without damaging anything, and all extra lug nuts were put in a separate bag for me. I will be using their services again in the future.

Every Costco is super busy, which is normal. But they recently changed the gas station and now the new parking lot layout makes the gas lines VERY intrusive.

Other than that though everything is great. Costco always has an interesting selection and even though the layout can be confusing sometimes, you get used to it after a few trips! Keep up the good work!:)

Always a great place to shop. Best deals you can find for electronics, clothing, Meat and household accessories

Oct 17 2021 12: 30 pm, Another disappointing and frustrating experience at this 149 st location. I was shopping in produce department and I over heard staff in that department tell a Asian man that he can't touch and choose the watermelon he wants, but yet other customers are touching every single package fruits and and vegetables on the floor, I can see her point as I was going through the, my wife was standing 6' from the till and was told to stand behind the glass understandable, here's the kicker I came to get food and the same packer that told my wife to stand back was packing groceries for the people behind us and they were practically leaning at the cashier counter. So my point is if your going to run protocols do it across the board don't target certain people or race. My thoughts are if Costco is so concerned about this pandemic why are the not asking for vaccination proof to their members. And it would eliminate some of this concerns. 8f a member says they got covid and they were at Costco will they close the store down maybe not but if a staff member says they got covd will they close the door down, what is the difference?

Well worth the membership for me as I buy most of my food staples there. It is almost always busy so I stock up to reduce the number of trips.

The way inside to go for gas Station is not that great. To get to the Gas station, it took me around 10 mins after I took a left turn at 149 Street. And again go back to yellow head, it took me 7 more minutes after I put the gas in.

Who doesn't like buying stuff at Costco? Doubt anyone has anything bad to say about this or any another Costco location in the Edmonton area. Navigating around the parking lots and aisles is another story though, but Costco isn't at fault here. Anyway, I'm going to enjoy my pepperoni pizza and chicken wings.

I was 21st in line. There were 3 tills open, each with over 20 people. How is this okay? You pay to be a member here and they disrespect your time like that? I won't be back and won't be renewing my membership. That's a joke.

I was at the location on 149 street in Edmonton and I had a pretty poor experience. I wish I could remember their names but I was at the returns desk with a couple of items, a very standard return minus there being an active coupon on the items. My girlfriend and I, who are both employees of another Costco (the return clerk and other employees were not aware), so we know what to look out for on returns because we've both worked at the membership desk, myself for 2 years. We noticed that the coupons on the items weren't removed so we were shorted about 22 dollars, really easy mistake to make, easier to fix. The employee went on break right after our return so we had to flag down another employee and when we did we were would that we'd need to wait because she was unable to do the correction (complete lie). Any mistake can be fixed by the return staff and one supervisor. We were on a tight schedule that day and I had already been standing waiting for 10 minutes so I asked the same lady that told me she couldn't do anything and she got so angry with me, she even raised her voice a little so I simply said "watch your tone" as to which she replied "No, you watch your tone". I asked to see a supervisor, the supervisor immediately started to do the correction but was visibly annoyed that she had to help. I brought up the way the previous return clerk acted and I was straight up ignored. After all if this the employee that left finally returned (about 15 minutes) and she was the only person at that desk that was decent to us, she apologized and that was that. I don't care that mistakes are made, but this was handled so poorly.

One of the most unfriendliest place to do your groceries. The employees need to be trained for good customer service.

Huge place with everything you need for living.
Since everything inside there is so big, it's impossible to steal anything (not like I'm trying to)

It was good BUT when we cashed out the guy put way to many heavy things in a box and when we got home and took it out of the cab the bottom fell out. More boxes to keep the weight down would be nice

Had a bad "customer service" experience during my first, and last visit. Well try again soon someday.

Went to Costco on 149 St.south of the Yellowhead Trail. Renewed Basic Membership Card one year for $60. If you like Keurig Coffee
you can large boxes of the pods here and save.you do the Math. Compare prices 30 pod box with Safeway, Save On Foods, Superstore and others.
Don't buy more than you need.you don't want it to get old! And,
of course you'll need to buy a
Keurig type coffee maker.

This is the worst managed Costco in Edmonton area. Long till lines and no staff to assist with this. Too many crowded areas for the present covid rules. Staff seems unhappy and rude.

Being a huge chain of stores, it offers a great variety of items which one can't find under one roof elsewhere. However, the management needs to be cognizant of staff (refresher) training to be ongoing- as some staff seems to he lacking commitment for high customer service.

Staff very efficient. Store has all items i want & need. Gas bar attendants very helpful when needed

Was helped quickly, was able to get the computer I was looking for and was in and out in no time. Great value, even cheaper than dealing directly with the manufacturer

I purchased a executive card on friday i havent been in that store for yrs however i was very happy with my purchases. The staff i did have interaction with were very friendly.

The checkout staff were busy talking about whats better for gaming pc or ps5. Pretty much ignoring the customer. The only bright side was they did provide 2 additional boxes when requested multiple times. The store was out ofat least 4 items that i like to buy sparkling ice cattle boys bbq sauce. Thai salad and cheese curds.so instead of a 600 dollar order it was 558 plus membership.

If your going to implement a new rule that each person coming in must now have a costco card of their own please do the courtesy of emailing your members so they don't waste their time and gas.

Very unprofessional staff controlling the front entrance. New rules and guidelines are a joke as it doesn’t make sense to only allow one person per card. A normal household is usually a couple. 2 people. Wife and I needed a new battery for the car and the card is in her name. Wouldn’t allow me to enter to grab the new battery. Therefore she couldn’t find the right one and I had to buy it from elsewhere.not impressed. When my wife asked a staff member for help they didn’t help her find it. Asked to speak with management but the person running the front (Tobey) wouldn’t call them for me. Overall the staff running the front desk and customer service were difficult to talk to and flat out rude. 2 people from every household should be allowed to enter. Not fair to seniors who need the extra hand, women who can’t lift heavy objects. Costco please fix your ridiculous new rules.

Great service and friendly staff. Right now it is only one person per card membership. Restrictions are in place because of covid. Other than that it is a nice store with good service and highly recommend it. Well stocked and some good sales on food stuff.

The line was fast today. New rules can't take a guest with you. This place is the mecca of shopping. Everything you need at reasonable prices

I waited in return lineup for 20-30 min just for the lady to type away for 15 minutes and not find my receipt for the pillow set I bought. She couldn’t not find the pillows I know I purchased that are trash and losing feathers out of them constantly. Waste of an hour. Trash service.

Went in for a few household essentials,  left questioning the true "value" of a costco membership! I went into this location, showed my membership ID at the door and was let in. After shopping and paying for my items, I decided to stopped by customer's service to inquiry about an item I once saw in the warehouse. The customer service agent was rude, I had only gotten as far as "Good Morning" before the agent abruptly interrupted me stating she will not be attending to me before 9am, as I was not a "senior. " (the time was 8: 45am) I thought she was joking, so I laughed, and before I knew it another employee named "Yimualka" walked up to me and asked how I got into the store. I was a little confused and shocked at the question but I just got off a busy night shift at the hospital and thought perhaps I was reading into things. Ridiculous as the question was, I calmly responded, told her I came in through the front door
even laughed about it. I guess this must have upset her or something, because next she was "lying, " and that I "snuck in" through the side/exit door. She said it was "senior's hour" and next time not to show up before 9am. I didn't even know costco had seniors hours and I told her as much. I asked her if she knew how ridiculous she sounded. There were greeters at the door, I asked her why didn't someone stop me and others from entering the store, (I wasn't  the only non-senior there at the time). She insisted I was lying, I drew her attention to the fact that she kept calling me a liar. She then denied it, as thought my very ears deceived me, and subsequently refused to apologize. I asked to speak to her manager and she replied "I am a manager, " seemingly taking great joy in disclosing that fact to me. I asked three times to speak to her manager before she called him over, and told me to wait for him to the side, as I walked off to the side she told one of her colleague to "back her up. " Not 100% but I guess she wanted someone to support her when asked by her manager. A few moments after, the manager named "Paul" arrived, I guess he must have had a chat with his employee or something prior. Before I even told him what happened, what his staff member said, he went on a tangent about how it was seniors hour, like that in some way justified his staff member's behaviour. I have less than 10 items in my cart, I could have made the trip another time had someone had told me the store was closed on entry. Paul, the manager, said he would speak to his staff and apologized. Normally, that have been okay, but I wasn't even finish telling him what occurred. I was a little confused, what was he going to speak to her about? , what was he apologizing for you? I wasn't shouting, yet the manager (Paul) asked me to take down my voice a "few notches, " like being called a "liar" when spending my own money for a service was okay at costco, like I wasn't allowed to express myself at being upset. The manager pointed to the wall behind the customer service desk, told me, if I had any feedback or complaints I could address it to the contact information written there. These comments and many more were said to me. Extremely unprofessional staff behaviour at this location, but then once I met the manager I understood why the staff was able to speak to a customer like that. They say the fish rots from the head, and it was so apparent. But at at least he "apologized" for whatever he thinks his staff did, so I guess that makes everything okay.

I have never been more disgusted having a membership at costco. I gave it up for 5years I think I can survive doing it again once this subscription is done. I deeply regret not returning the items I purchased. Never going to this location again.

I'm ashamed if I ever worked here because you know what two of the household members have cards because I forgot mine and she's pregnant because she needs a hand I shouldn't be told by your staff that I have to show a car just to help a pregnant woman. I got to wonder about some of these employees here would you actually stop somebody because they're assisting a pregnant person? So sad

WHY do I need to give this amount of information TO PAY FOR A CARD THAT WILL ALLOW ME TO SPEND MORE MONEY in your STORE?

Crazy busy and for good reason. I'm really impressed with the quality of the products Costco offers now. Tons of organic food at reasonable prices.

This Edmonton location has more product in it. Lots of parking but a bit hard to get out at lights during rush hour. Great fast food but not enough places to sit and eat. Friendly staff.

It's a good Costco, but also kinda sad. Mostly worker bee clientele, and a shadow of it's former self when it was the only Costco in town. I like it, but mostly since I every time I go there is a strange good thing and strange bad thing that happens. It's wierd. Yeah, it's a sad Costco.

You changed your pizza crust. It sucks. Wont be buying them anymore until you bring back the old crust. The new one sucks big time

Horrible service I recieved here this past week. I had some clothes to exchange. So I had my receipt and clothes with me and was told I had to leave and go in through the exit doors, I said that I need to exchange these and the person said the same thing, that’s literally all that I was told, nothing else. So I did that, then I had no idea what I was supposed to do, so I just went through the tills to the clothes areas to get the ones I wanted to exchange for, but then I had no idea where I was supposed to go to exchange them cuz I didn’t see any customer service desk. So we called the store while we were in the store to find out where we’re supposed to go since no one would help us. Then the guy PATRICK on the phone was very rude and accusing us “well, how do I know you’re not trying to steal the clothes” and he wouldn’t tell us where to go when we first asked. If we were stealing, why would I have the receipt and why would I even be calling? And that’s their own fault for letting us go through the tills with the clothes to get the new ones. Then he finally told us where to go. We had to go to the membership desk? We should have been told that we were supposed to go to the membership desk to begin with. Every other store has a customer service desk so how were we supposed to know. Since he was so rude over the phone I put the new clothes back cuz there is no one I am going to buy stuff from a company that was extremely rude to us. So I went and returned the clothes and the woman that was returning the clothes sneezed in her hand and then handed us our card back with the same hand. I am not well so when I do get sick it takes a very long time for me to recover. For sure will NEVER be shopping at Costco ever again. I don’t support rude companies.

Will never be returning after how awfully I was treated by eugene. Worst staff member I've ever delt with extremely rude, arrogant and caused me to have a full fledged panic attack after a simple misunderstanding. Will be taking this to upper management tommorow as manager in store did not care or try to resolve the situation. Youd think employees would treat their customers with respect rather than treat them so badly that they dont wanna return to a costco ever again.

Went to this Costco for an eye exam. The doctor was late seeing us (my husband and I each had an appointment), but when we got in he was quick and friendly. Then I went to pick a pair of glasses and the optical person helped me pick the right size and shape glasses, and a student did all the measurements. Between my husband and I, from the time our appointments should have started to the time of purchase was 2.5 hours. But good customer service and satisfaction. Our glasses will be ready in about a week!

If you have to ask, its from Costco. Four stars for great deals, but minus one for the crazy lineups at the tills that run through the whole store. Good return policy. Products often seem to be a one time deal, so if you need more of the same in future years, you will have trouble matching stuff. Good place to get consumables or stock your small convenience store (see that happening lots). Brand name clothes are not the same quality as others stores. I.e. Buffalo Jean's from the buffalo store are much better.

Found everything I needed and the lineups at the registers weren't that bad. The stores chicken pot pie is really, really good. And the choices of in-store made meals are endless and are great quality. I wish I wouldn't have waited so long to get a new membership!

Poor Customer Service
Cashier named Eugene was extremely rude, demeaning and made my girlfriend cry with his rude comments. Not sure how he has been working there since 1997 (nametag said so) because if hes this rude with customers he should be fired.

This place is always busy, I've been here during the daytime on weekdays and mistakenly on the weekends and evenings. Not recommended around dinner time when samples are being given as large families bring all 17 members and crowd the food tables ensuring no one else can have a taste. I don't even bother trying. The line ups to check out are always long and there never seems to be enough cashiers to handle the volume of customers. The store does have a good selection of baked goods and produce and their flowers/rose bouquets are a great deal. Not a good place to purchase one or only a few items unless you go at opening time.

Same as all Costco. I was there because I preordered trays of sandwiches from the deli. Was very good variety of deli sandwiches but they all had mustard on them. If I order again I will specify hold the mustard.

Amazingly enough normally around the time when Costco is really quite busy we were able to get through the till rather quickly. Sometimes a person can get lucky to reach a till that has a person who is a whiz at their job. I've been fortunate enough to get this every time that I visit this location even when the lineups are crazy long. They either train their staff really well or they have people who really enjoy their jobs. These people that I've encountered still are very polite and have a smile to go with it even when the place is at it's busiest. Always a pleasure to come here as well they also have great staff out on the floor to help you with finding items. Well done Costco on 149th Street just off Yellowhead Trail.

I'm always waiting in line to return something. Doesn't matter if there are 5 people ahead of me or none, constantly waiting for minimum 15 minutes. Faster to drive to a different Costco and return your things.

Hubby lost his murse (with wallet, inhaler and other meds in it) and manager along with staff assisted. (manager put out a call to all cashiers and staff to alert him if it were turned in). Which it was.happy ending.

Manager kindly reminded me that most folks are decent and to be hopeful it would be turned in.so happy he is correct and thankful for his timely reminder.

Thankful to the Costco staff and the one who turned in the murse (intact).