Costco Wholesale

Worst customer service at the membership counter. Waited in 2 lines in an attempt to renew, gave my ID, was told I couldn't renew because the ID and account address didn't match. Manager got called over, I rattled off the entire address on my account, manager said it was fine as my picture and all other details matched and it was "clearly me". Informed them I needed to update the account address but with a dead phone I was unable to pull up a bill to show proof. Manager said not to worry about it and walked away, only for me to be told by the customer service employee 5 seconds later that she couldn't change it without proof. What a waste of 30 minutes.

Busy as always. I have to give a special thanks to the staff that helped out on the self check line, everytime we have used it they have been pleasant and very helpful

This is my favourite Costco. It’s easy to find parking and not stressful at all. It’s clean and the staff are friendly and helpful, I can usually find what I’m looking for easily unlike some other Costco locations in the city.

Got a membership, then got scoffed at/laughed at for not getting the executive membership. I dislike having people attempt to upsell to me then make light of my choice.

They have a few items that you cannot find in Edmonton, there is a liquor store and a place to refill propane tanks.

On April 17,2021 I bought a Samsung tv from the St. Albert Costco; shortly thereafter I had a family emergency out of the country and unfortunately, recently I noticed dark spots forming on the screen.

Because I’ve always had good experiences with Costco in the past, I brought my tv and receipt to do a return where I was gruffly told that after 90 days, I would have to deal with the Costco Concierge.

I spoke to the concierge, who gave me no assistance and transferred me to deal with Samsung directly. The Samsung call center was also of no help whatsoever.

I am very disappointed in Costco; I have a $2,500 tv that is 6 months old, which I can no longer use and after being bounced around for almost an hour, there is no more to be done. I will not make any larger item purchases at Costco due to their very poor customer service!

Nice newer Costco. Getting in and out can be very painful. Lines to get to checkout depend on the COVID protocol of the week.

Very disappointed with my vist to costco today! Spent over $300 dollars on groceries to be given rude attitude. I asked the cashier to scan a coupon because I'm an executive member. I get an eye roll and "you're supposed to bring them in yourself. " Never been told that before, infact I normally get informed there is a coupon for something and the cashier scans it right at the till. After the eye rolls, the bag boy wants to put a birthday cake on the bottom the of baggy. ‍️ I ask the cake be on top and I get even more attitude. What service is this?

I went to Costco tire center because of the cheap price. I was getting them to put tires onto my new summer rims. I left the rims & tires with them when I picked up the wheels they now had damage scratches and a small chip in the paint on the rims. They clearly don't take care of the customers parts and lack pride in their work.

Best gas prices in town Always! I always find some cool stuff when I shop there. Their greek salad is a true greek salad.no lettuce. Wish more stores would take note lol. I love that they have added some self-checkouts as I usually only have a couple of items when I go.

Never a bad experience with Costco. This Costco has a liquor store don't need a membership card. Good prices on scotch and vodka.

Nice to have a Costco in St. Albert, staff is friendly and good selection. Parking lot is a mess and very congested, leading to annoyed drivers, and can probably cause an incident. Otherwise a good location.

The parking lot was full and I thought there would be long line ups at the checkout. I only needed a few things and then went to express checkout. There was only 1 person ahead of me. I was in and out in less than 10 minutes which was fantastic.

Everyone loves Costco. This one is one of the newest ones, and super clean, tidy, and convenient.

Nothing special - Costco is Costco, but newer ones are worth checking out.

It's a Costco! Pretty clean and organized. Make sure you have a membership for discounted gas prices and in warehouse purchases. The liquor store has excellent prices and does not require a membership to shop.

Costco. What can someone say that hasn’t already been said. They are the model of consistency. You always know what to expect from Costco and this St Albert location is no different. 2 thumbs way up!

Went to fill up propane at Costco in St Albert on Sunday May 16th and there was a line up, however the 2 guys working at the propane station were very fast and hardworking. We didn't even feel the wait at the line up. Cheers to both costco employees!

By far the worst Costco I have ever been to. Only 3 checkouts open at peak hours. Only one person working returns, with a line out the door. Not what I would expect from Costco.

May 2021 Very busy with the new restrictions. I was there at 8am and there was a line up passed the liquor store already. Line up inside was the same. Couldn't say they were ready for the crazy not enough cashier's.

You ask the front door for mask as i forgot in car and car far as costco busy, she say you should have yours, and when you complain to the MANAGER instead of apologize he say yes we should not supply with mask, next visit ask for lysol to clean the cart seat for kid, she say why? All costco offer at the door with out asking, even if you need mask they give you with out arguing, i will not back to st.albert costco

WOREST COSTCO FOR HELPING COMPLETE JOKE AT CHECK OUTS 1 HR 15 MIN TO GET TO A TILL BECAUSE THE PUT A 12 YR OLD TO DIRECT THE HUNDREDS OF CUSTOMERS. NO ONE LISTEN AND PEOPLE JUMP LINE AND THE EMPLOYEES LAUGHS.

HORRIBLE CUSTOMER SERVICE WOREST IN ALBERTA WHAT A JOKE

I just bought the basket ball hoop and I got 2 prices stuck together that werent lining up. I went to the tire center and channie, Jordan, and Ed helped get these pieces unstuck for me. My husband is away and they didn't have to help but their kindness and willing to help just made my day. Thanks to all 3 of you you are my sons savor today!

This location has great parking stalls and the inside is so clean and well laid out. Bonus that there’s a liquor store here too!

Very crowded on a Monday around noon. 4 out of 12 tills open. Waited 10 + min in line to check out. Way too crowded for a covid-19 third wave so I got out quickly. Good Costco prices and selection though.

Each and every time we decide to shop here, we are reminded of why we choose to pay more elsewhere. The staff never smile and treat you like you're infringing on their time.

It's Costco - pretty much has everything you would expect a Costco to have. Getting in and out is very easy given the location. Parking and gas are very accessible. It can get very busy at times, but it is large enough that you don't notice. The tire centre has always done good work for us and has things finished when promised. There is a Costco liquor store on site for those needing to forget the pandemic.

Normally St. Albert costco is great. However, today I went in with my mom, she had the cart with her stuff in it, I had my 1 item in my hands, to make the receipt check on the way out slightly easier and quick. There was a lady and a man at the door, and we were both going to one of the people, the lady asked if we were there together. My mom told her that we were, that's when we were told that we'd have to both go to the same person. But why? We asked her this, thinking she was joking, and she literally grabbed my mom's cart and pushed it away towards the man's line. We told them that we had separate bills, and that I had my 1 item in my hands, so that we could go to separate lines. Also we were the only ones in the lineup at the time. NOT IMPRESSED! The woman was rude, and had no right to treat us this way. The man seemed to understand by the end, could have apologized for his part, though the woman is the one who should have apologized, she's the one who treated us very poorly!

Great price for all groceries in bulk. A big thanks to cashier Mark and the lady what is working with him today my daughter was freaking out and he was very patient and talked to her and everything.:)

Cheapest gas in town. Always busy but that's to be expected. I also fill my propane tanks there, a better price than most places. The staff have always been kind and helpful and there when you needed them.

Amazing gaz price and depending on time, line up really small and the wholesale store is just fantastic:)

Best Costco in the Edmonton area. Still busy but never like any of the other locations. Will continue to shop here!

They sell in bulk, but you need to be a member to shop here. The annual membership few is around 60 cad, but i think it's worth it if you frequent the place. They have other great services such as tire services, cheap fuel sales, and a food court that's good and affordable. The customer service isn't the best sometimes, and i think it has to do with the high volumes of people they attend to in a day. Parking can be exceptionally difficult during weekends.

Fresh meat and produce, reasonable prices. Always buy things I did not plan to and enjoy the 'deals'

Best place to come to for bulk shopping, usually have really good deals on items, and I find that the Kirkland brand items are usually better all around.

I must send a shout out to Alex and Katherine in the photo department at the St Albert Costco. They went above and beyond to ensure all my families visa photos were perfect, conformed to size restrictions and avoided having to bring the children in again for retakes!
They were so kind despite being busy.

This in addition to Zear (“see-air”? Sorry I don’t know how to spell your name) from the optometrist department also being so kind to me a while ago. I still smile when I see him.

There are many here that are good people. I am glad to continue shopping here and will go out of my way to support their store. I hope their managers see this post and reaffirm the value of these employees!

We used Costco because we live in a small remote community and need to buy items in larger quantities, especially when road access is open. There are other options but when you add in the discounted gas prices, you really can save a lot of money. Stores are also pretty clean, 1000s of customers a day can make for dirty floors and products out of place.

Great place for a cheap lunch and great place to buy bulk anything best deal is a 1.50 1/4 hotdog and a pop

I really enjoyed my shopping experience at this locale. This Costco is much larger than my neighborhood location (Clairview).

Staff were very friendly and helpful as I've come to expect when shopping at Costco.

Thanks again for a quick and easy shopping stop.

Its a costco. If you haven't been I'd suggest going once to find out. Samples were on point today, and despite huge lineupes, the checkouts moved quickly. Mmmmm good.

This Costco is the one I go to the most often because it rarely has long lines and the sales people get you through quickly. It is clean and well organized and has friendly staff.

The tire department here is a complete joke. It took me four different phone calls to finally make an appointment. Each time I was either hung up on or told they were too busy to help me and I needed to go online. Yet nobody would give me any information on how I was supposed to make an appointment online.

Then the day that I actually got there for my appointment. Both of the techs that I talked to were extremely rude and dismissive.sorry I had a question for you.

The lady at the front desk was nice enough however she didn’t ever tell me when our interaction was over so I stood there staring at her for a solid 10 minutes before I finally asked “is there something else you need from me or can I go? ”

Finally, when I picked up my vehicle, the lady at the front just handed me my keys and my invoice without ever exiting her conversation or even looking my way. At no point did she ever mention that I need to come back and get my tires retorqued, good thing this isn’t my first rodeo and I knew that I needed to go back and do that.

And after all that, the price that I paid was within a few dollars of three other shops that I had gotten quotes from.

Based on this experience, I definitely won’t ever go back to Costco for anything vehicle related. It was completely amateur hour over there.

Avoid the tire/vehicle department.

We were looking to get second set of rims for our winter tires, so we ordered rims online from costco. We also called and they told us they would be able to put our rimless tires on for us for an additional price. The rims arrived and we booked an appointment to get the rimless winter tires put on the new costco rims and then put on the vehicle. Both me and my wife called at different times and they told us different prices? They asked if the tires were from costco, we said no but the rims are, and regardless of the price they said that they can do this for us. We booked an appointment for 3 weeks after that call. My wife took a day off work, loaded the car with the 4 tires and 4 rims and went to costco for the appointment and they told her that they can not do it.

My wife is a nervous driver in the winter and there is expected snow this week. Hopefully we can book somewhere to do this before the snow hits.

After spending $300 on rims from them, being told they would do this for us, and having an appointment to do the job they cant spend 20 mins to put tires on rims. Very unreasonable and unprofessional. Now we have the risk of unsafe driving on icy/snowing roads without proper tires.

You cannot beat the quality and prices here.
And my 5 year old son absolutely LOVES Curtis the cashier! They have a conversation every time they see each other. My son begs me to go to Curtis’ line every single time. Thank you Curtis for being a human and engaging in conversation my little guy. You really make his day- and mine!
We need more people around like you!