Costco Wholesale

What's not to like about this store. Quality products, good service, and a return policy that no other store can ever beat.

Almost time to take a star or two off. Sales are less frequent and prices up. Not quite the bargain it used to be

Went in here yesterday, collected my groceries but when I went to self check out, a worker blocked my path and demanded that I show my costco card (the same one they check at the front door). I showed it to the worker, then put it away, the worker then demanded that I hand it to them so they can check the photo ID portion of it, so I took it back out and they checked it (obviously it was my card). This worker then proceeded to tell me that the reason they are checking the cards like this is because they don't think it's fair that there are people borrowing these cards to use themselves.if another person has your card, wouldn't it be because you gave it to them so they could benefit from the savings on groceries to help feed their families?
This behavior (and business practice) is absolutely unacceptable, it's been reported that in Canada there are millions of families that are not getting enough food and this is how Costco helps out.
Don't worry Costco, word of mouth spreads faster than anything else, keep this up and you be packing your bags and going back to the US.

So This is happened 3 rd time today
I’m a Costco member for more then 20 years
I always go in self check out.
2 weeks ago I bought some groceries and a Jean Jacket. That time a Filipino Associate was working and starring me like I’m a thief and not scanning my items any way when I paid my bill she came to me and ask me did you scan your jacket I said yes and I showed her receipt.
Today I went to Costco again and bought some items and yes same Filipino Lady was there she scan the car mats for me that’s fine and I was starting scanning my items she was looking at the screen 2 to 3 times.when I done with my items I paid and here again she ask me and pointed one item did you scan this item. I got really mad on her and show the receipt.
There was no help or opolgy from the Manager I guess today was my last to shop in okotoks costco.
I will return all the items I bought from okotoks Costco
Poor Service they should teach their employees and don’t think everyone is thief.

Regular well stocked Costco watch your wallet there tho known. Some quick hands in that store.

Sham had their products improperly priced.
When to check out and was charged 2x the postad price.they would not honor the original price. Also, what a rude cashier and management with this problem.

Not as busy as most in the region.not much of a line up anywhere, including at the gas station.
The layout was a mirror image of most that I've been to. That hurt my brain a bit, lol.besides that it was an easy Costco trip.

Have been going to costco for over 15 years now. My rewards have paid my executive membership and the meat is the best there is. Opening new stores frequently makes for a variety of locations to go to. It's a constant go to for decades

I drove by this costco to inquire about a faulty car battery I purchased in 2021. One customer rep was friendly and told me to bring the battery and there should be warranty on it.

I found another day with a bit more free time. That employee was off - Suprisingly, none of the on-duty customer service staff, even the manager was willing to help, claiming my previous purchase was marked refunded so there was nothing they could do.

I realized they marked my first purchased faulty battery 2019 as not claimed (which cost me lots of road side assistance calls) as refunded on my replacement one - the 2021 purchase.

I did not anticipate their batteries to have such poor performance. I figured with warranty, there was not much to worry about. Little did I realize they marked my replacement battery as refunded - which completely voids any warranty on it.

So I spent in total 2 hours driving back and forth, and waiting in line for them to sort this out internally (without any solution), just to be told that I had to go to the other Costco who "made the mistake".

Horrible experience. They were "generous" enough to offer me $10 core refund for a faulty battery that's still within warranty. Owning their own mistake? Not happening.

$120+ membership doesn't even get you the fundamental level of customer service you can get from Walmart for free.

I’ve been stressing hard about winter tires this coming season because my car sucks in the snow and I was dreading the cost to shovel out for winter tires as well. I was recommended to Costco for their winter tire sales. Miranda B- in the tire centre was so incredibly helpful. She helped me price out a variety of tires and ensured that they would fit my car properly. She also helped me navigate the online system and walked me through the process. I can’t thank her enough for her customer service and support. Thanks for all the assistance Miranda.

Beautiful clean store and not as busy as the city. The gas bar is pretty quick. Lots of helpful staff. Easy wheelchair access and I love the prepared food for busy nights. So many great deals and hey Christmas is out already

Best costco in the calgary area, but gas in Okotoks is too expensive. Only save 2 cents vs.anywhere in calgary