Crate & Barrel

Had an extremely strange interaction today with an older sales associate. This woman accosted us while we were browsing through the store and muttered something along the lines of, “this is a private store. ” It was a baffling statement and taken alongside the context of the way she followed closely behind us while asking us questions when we clearly weren’t interested in engaging in conversation, indicated that she thought we were stealing or weren’t the proper clientele for the store. Incredibly unprofessional behaviour and we felt so uncomfortable that we left just a few minutes later. I’ve never had an issue at this tore or any furniture store prior to this occasion. I should also add that there was nothing to indicate that we weren’t proper clientele for the store - the only thing that could have stood out was that we were an interracial couple.

I loved this place, my wife and I really enjoyed the experience, not only the store itself but also the staff and the atmosphere. Many products are excellent and they have a huge variety to choose.
We definitely will come back for more.

How obvious it was that they are now on commission.

I felt chased around by a staff member, repeatedly asked to put the $15 item I was carrying behind the counter "for my convenience". And when I told her I had to think about an item "well it's less then a tank of gas". I also overheard her say to another customer who was thinking about a machine "it's only 17, $100 payments or 1700, $1 payments, whatever you prefer". At the till someone else was ringing in my items and she came to check to make sure it was her name/number rung in (it was also on the sticky note beside my items).

These are just a few minimizing, pushy, shaming things.

I have always loved crate and barrel but this was so incredibly off-putting I have next to no interest going back anytime soon.

Had a horrible experience with an employee here, when I brought it up to management they basically brushed the issue off.
Definitely look elsewhere if you can for anything cooking or dining related.

Ordered the Dunewood dining table from this location. Beautiful table. The 1-star rating is for the horrible service. We agreed to wait 4 months for this table as it was backordered. This ended up being 6 months due to various delays. Once the table finally arrived it had some damages and some very obvious attempts at being "touched up". Guessing they were hoping we wouldn't notice. I sent some images and requested an exchange which they agreed to. We were quoted 2 months for the arrival of the new table. A week before the delivery date, we were notified our replacement had arrived damaged. We were given a new delivery date. This cycle has since repeated itself 3 MORE TIMES. Four months later, still waiting on the replacement. When I requested to speak to a Manager, I was denied and told to give it "one more chance. " Needless to say, I am not hopeful.

Quality beautiful furniture, amazing customer service. I bought a dinning table from this location, but there is a really minor damage on the table due to delivery, they replace it right away.

I purchased a very expensive couch purchase in 2016. They have offered absolutely no solution to wear and tear on cushions. Instead the blame was put on me "moving" and "vacuuming". Their solution was to purchase an entirely new couch or new cushions (if they still make the same cushions) to fix this issue. The warranty they provide is 30 days after purchase only. Horrible customer service and warranty for the amount of money to spend on these products. Extremely disappointed and will never purchase through this company again. I will also be recommending to everyone I know not to purchase products from here. Absolutely ridiculous.

Vanessa, the assistant manager was the most spectacular person I have ever encountered in retail. She truly helped me when I was searching for a specific type of platter and spared no resource to ensure that I not only got the one I wanted but had an endless option of choices in that one specific style. I cannot recommend her or the experience shopping at this Crate & Barrel enough.

Horrible customer service. No acknowledgement from staff except dirty looks by a few of them, I will take my money else where after this.

No shortage of people asking if you need help, when you need help that is a very welcoming thing but when you don't it is just the opposite.

Quality products at premium prices. The majority of the items are worth the extra price for the durability and functionality.

Nice stuff. Some of it's a little more expensive than you might find elsewhere, but it's relatively hard to go wrong.

I went to the Southgate branch to buy a grande sofa and after consulting with a salesman, I decided to go for the petite version because of width. Considering the smaller dimension, I expected a lower price but was unpleasantly surprised that both were identically priced! This query was ulitmately escalated to Amy, the customer manager. She called me and while she claimed to be direct, I found her to be curt, agitated, and condescending. She mentioned C&B was a 'higher end store' but I found her atttitude and approach very much on the lower end.
Overall, disappointing service.
C&B will do well in implementing staff and manager training to ensure customer retention and satisfaction.

Dave did an amazing job helping my wife and I purchase new sofa. He was through and gave his honest opinion, he spent an hour with us going over fabrics and material until we finally made a decision. He even followed up with us months later after we received our sofas!

Thanks Dave

Great kitchen, home and interior stuff, but the service is clearly reserved for people who look a certain age a/o income bracket‍️. I was greeted by 1 out of 5 sales people and ignored by 4. Honestly, I always leave that place feeling 10 years younger and as if somebody wants to frisk my bag for stolen goods. What a blow now that I finally started feeling confident about not getting asked for my ID at the liquor store anymore! Maybe I should have worn my business attire and flashed a bunch of bags with dollar signs on them? I'll make sure to get a "reseniating" treatment ahead of my next visit.

Ps: I am hopeful that my new pasta bowls will make up for it.

Recently ordered a couch from Crate & Barrel. The couch is great and exactly what i asked for. My problem was with the delivery, there was a mix up with the address as the couch was for my new condo however they had my house on file as the mailing address. The condo address was never confirmed and the couch went to the house. Once this was discovered the Crate & Barrel rep that called me was incredibly difficult to deal with saying it was my fault i gave the incorrect address and now i would not receive my couch that day. I said it was unacceptable and she said well then it would be late around 9: 30 PM delivery. Couch ended up arriving at 10: 30 Pm The original delivery was set for 2: 30- 4: 30 Pm. Aside from how the Crate & Barrel representative managed a problem i am happy with the couch however i will not be recommending this store after i feel i paid too much to have to argue with a representative over whose fault it is that the address is incorrect. Very disappointed from a customer service standpoint.